Title: New Employee Orientation
1 WELCOME TO NEW EMPLOYEE ORIENTATION
Environmental Services2817 Cattlemen Road
Planning and Development Services1301 Cattlemen
Road
Sarasota County Operations Center1001 Sarasota
Center Blvd.
Suncoast Technology Center100 Arthur Anderson
Parkway
R. L. Anderson Administration Center4000 S.
Tamiami TrailVenice
Sarasota County Administration Center1660
Ringling Blvd.
Sarasota County major building locations where
do you work?
Public Works Logistics8781 Bee Ridge Road
2Introductions
Where am I from? How long have I been here? What
work have I done before? What work am I
doing? Where is my work located?
3Todays Agenda
Morning
Afternoon
4History of SarasotaOverview of SCG Major
Business FunctionsNext Policies
ProceduresPerformance Management Introduction
5Sarasota County Government
- Keys to Success
- Revised July 2008
6- If you don't know where you are going, you might
wind up someplace else. - - Yogi Berra
7Documents to Reviewon e-net
- SCG HR Policies, Procedures, Guidelines
- Common Sense Approach
- Updated periodically
- If in doubt, check with your supervisor
- Responsible for knowing and understanding
contents - Collective Bargaining Agreements (CBA)
- Teamsters Ex Equipment Operators, Skilled
Trades Workers, Lifeguards - ATU Bus Operators / Bus Attendants
- IAFF Firefighters
- Florida Right to Work State your decision
whether to join
8What is the InitialProbationary Period?
- All new employees of SCG are typically on
6-months probation (except if at-will status). - Working-test portion of the employment process
employees can see if SCG is right for them and
SCG will see if employee is good fit - Considered at-will and the working relationship
may be terminated at any time, at the will of
either party.
9Performance ManagementA Communication Tool
- Probationary Review
- Annual Evaluations
- Non-bargaining
- Meet your goals (related to the business plan)
- Demonstrate people, business, leadership
competence - Demonstrate values of SCG to co-workers/customers
- Demonstrate a commitment to learning and growth
- Bargaining unit Refer to CBA
- Enroll on TRAC Perf Mgmt Empl within 6 mos.
- Management EMES HR Series
10Who should I contact for General HR questions?
- AskTPM_at_scgov.net or 861-5353
- Payroll Kronos, TeleStaff, new password
- Tuition Reimbursement
- Benefits
- Retirement
- Hiring Process
- Questions on pay, deductions or paycheck
- Etc.
11Health Insurance Portability and Accountability
Act of 1996
- HIPAA protects private personal health info.
- Protected Health Information (PHI) may NOT be
disclosed except in certain situations - The use/disclosure is for treatment, payment for
treatment or health care operations - Individual has authorized the use/disclosure of
info. - PHI housed in a separate medical file in EHC.
- Day to Day Keep others medical details private.
12Family and Medical Leave Act (FMLA)
- Allows eligible employees (worked 12 months and
1,250 hours) to take up to 12 weeks (480 hours)
of unpaid leave in a rolling 12-month period for - Birth, adoption or foster care placement of child
- Serious health condition of employee
- Serious health condition of child, spouse or
parent - May be intermittent
- Employer covers employee portion of insurance
- Return to same or equivalent position.
- Certified by health care provider
13SCG Affirmative Action Workforce Diversity
Plan
- Equal Employment Opportunity (EEO)
- Americans with Disabilities Act (ADA)
- Affirmative Action
- (Sexual) Harassment Policy
- Diversity Philosophy
14What is considered the county workplace?
- County working time/hours
- Any county worksite or building
- Any county grounds, building perimeter, parking
lot or park - Any county vehicle or equipment
- Any location conducting official county business
15Standards of Disciplinary ActionCertain actions
not sustainable
- Personnel Policies 4.02 (5)
- (1) Excessive Absences unscheduled leave
- (2) Smoking in non-designated areas/vehicles
- (11) Improper and/or Careless Use of County
- Property or Equipment speeding, cell
phone, - PC, etc. Treat county property as you would
- your own.
- (20) Unacceptable Communication threatening,
- intimidating, offensive, malicious or
abusive - communication verbally or in writing
16(15) Conduct Unbecoming a Public Employee (On
Off Duty)
- Expected to conduct ourselves in a manner that
reflects favorably upon ourselves and the county.
- Typically what employees do on their own time is
their own business except when conduct - subjects SCG criticism or from carrying out
mission - causes employee to be unable to work
- May result in discipline up to and including
termination.
17Off Duty Conduct (contd.)
- If convicted of a felony, first-degree
misdemeanor or plead nolo contendre to an
offense, report to GM, HR. - Conviction does not automatically mean an
employee will be terminated but will be reviewed
on a case by case basis.
18Standards of Disciplinary Action (contd.)
- Sleeping on the job
- Gambling
- Theft
- Assault / Fighting / Workplace Violence
- Fraud / Falsification of Records or Statements
- Use or Threatening Use of Weapons Prohibited
- in any county workplace facility, vehicle,
parking lot, etc. - includes guns, knives, etc.
- Drinking on the job incl. during breaks or lunch
- Possession, sale, distribution or use of illegal
substances
19Corrective Action
- Not meant to be punitive/punishment
- an effort to help an employee correct behavior or
conduct - Progressive and cumulative based on nature and
severity, considering all factors - Corrective Counseling First step in minor
offenses, document and supervisor keeps in
working file. - Documented Reprimand Next step or first step for
more serious offenses documented on form or
memo, copy to employee HR - Suspension Without Pay Next step or first step
for serious misconduct. - Termination Final step or first step for
egregious misconduct (theft, violence,
pornography).
20Ethics
- Agents of the people for the benefit of the
public and must behave with highest ethical
standards regardless of personal considerations.
Certain activities are prohibited FS112 - Empl/family members shall not accept gifts of any
type, price or size from any person/firm
doing/intending to do business w/ SCG - Use official position for personal gain.
- Disclose confidential information.
- Directly/indirectly purchase, rent, lease
goods/services for SCG from business in which any
family member has a financial interest. - Avoid the appearance of impropriety.
21Political Activities
- Certain activities are prohibited
- Hold or be a candidate for elective public or
political office - Actively campaigning while on duty
- Promises or threats to encourage others to
support any political issue, party/candidate - While on duty wearing (or vehicle if used for
official business) buttons, signs, or symbols
supporting a political party/candidate. - Political Discussions in the Workplace
- Not prohibited - Use discretion
22Outside Employment
- Employment at SCG is considered primary.
- All employees must submit a request and be
granted authorization from their Exec Dir prior - Ensures against any conflict of interest or
possible adverse impact and responsibilities of
employees position at SCG. - Includes independent selling or working for self.
23Solicitation
- Except for activities sanctioned by the County
Administrator (United Way) independent
solicitations are prohibited during working
hours. - Includes all distribution in work areas of
- Petitions for signatures
- Literature, pamphlets, etc.
24Dress Code
- SCG allows reasonable flexibility for keeping
current with styles and trends. - Maintain neat and clean grooming/dress related to
the type of work performed and association with
clients and public. - Tattoos Use personal judgment and discretion as
to what would be offensive to a reasonable
person. - Wear County issued uniforms/hats according to
specific departmental guidelines - Wear only during working hours for work purposes
- Take caution to/from work and lunch breaks
- Treat as you would own clothes
- Do not alter or modify
25Workplace Safety
- Advise supervisor if taking meds (OTC or Rx) that
may interfere w/ job safety. - Immediately report to supervisor
- workplace injury or accident to supervisor and
complete Notice of Injury. - all traffic citations received while operating
county vehicle or equipment. - The use of intoxicants/illegal substances is
prohibited and will result in disciplinary action
up to and including termination.
26Substance Testing
- Safety sensitive positions Required by
Statute/Regulation, risk to public safety,
operates heavy/light equipment or regularly
drives county vehicle, access to children, or
high level of trust - Pre-employment or promotion
- Random Testing (CDL holders)
- Return to Duty if absent 90 days or more (CDL
holders) - All positions
- Reasonable Suspicion display behaviors or signs
- Post Accident if any vehicle towed or someone
transported to hospital - Refusal to test treated as a positive result and
subject to disciplinary action up to and
including termination.
27Computer and Phone Usage
- LARGE INVESTMENT IT taken extensive security
measures to protect - Use discretion and good judgment.
- Incidental, occasional use OK (lunch).
- If you have to think about whether something is
appropriate, it probably isnt. - If you wouldnt want it printed in the paper, you
probably shouldnt write it. - No expectation of privacy public record.
28Resolving Work-RelatedIssues Concerns
- Informal Process
- Resolve at the lowest level w/ supervisor
- Formal Process
- If unable to resolve informally
- Written Grievance
- SCG
- Collective Bargaining Units
29SIMPLY STATED
30Remember
- As an employee of Sarasota County Government,
you reflect the organizations image and your
success will ensure the success of Sarasota
County.
31RESPECTFUL DIVERSE WORKPLACE (PREVENTING (SEXUAL)
HARASSMENT DISCRIMINATION IN THE WORKPLACE)
- Sarasota County Government
- New Employee Orientation
32OBJECTIVES
- Be aware of and understand the Countys
commitment to creating and maintaining a
diversity, talented, and productive workforce. - Become familiar with SCG policies prohibiting
harassment, discrimination, inappropriate
behavior/conduct and retaliation. - Understand employee rights to have their
responsibility and accountability for supporting
and maintaining a respectful workplace. - Be aware of the Countys internal EEO Complaint
procedure for reporting concerns, allegations
and/or complaints of inappropriate
behavior/conduct, harassment and discrimination.
33Diversity Management Policy Statement Excerpt
- Every employee of Sarasota County Governments
workforce shall be accountable and responsible
for creating and maintaining a positive work
environment that allows all employees to maximize
their potential and contribute fully to the
achievement of the Countys mission and vision.
All employees shall be expected to embrace and
respect the rich perspectives that each
individual potentially brings to the Countys
workforce, operations and service delivery
34Preventing Discrimination
35Sarasota County Government Is Committed
- To the principles, laws and practices of equal
employment opportunity based on merit fitness
for duty, without regard to and/or discrimination
because of race, color, religion, sex, national
origin, marital status, age disability or sexual
orientation. - To ensuring that employees and leaders create
and maintain a work culture and environment that
are respectful, equitable and fair to all
individualsfree of hostile, intimidating,
harassing and/or offensive actions, behavior and
comments.
36What Constitutes Different Treatment?
- Blatant Treatment
- Jokes
- Slurs
- Innuendos
- Direct statements
- Subtle Treatment
- Job assignments
- Training
- Promotions
- Pay
37Discrimination Based on Disability (ADA)
- ADA Protects job applicants and employees who
although disabled are otherwise qualified for a
job in terms of skills, experience, training
and/or education. - ADA defines a disabled person as someone who has
a physical or mental impairment that
substantially limits one or more major life
activities. - Major life activities Activities that an
average person can perform with little or no
difficulty such as walking, breathing, seeing ,
hearing, speaking, learning and working.
38Preventing (Sexual) Harassment in the Workplace
39WHAT IS SEXUAL HARASSMENT
- According to the Equal Employment opportunity
Commission (EEOC) it is a form of sex
discrimination prohibited by Title VII of the
Civil Rights Act of 1964.
- It is UNWELCOME sexual advances, requests for
sexual favors, and other verbal or physical
conduct of a SEXUAL NATURE.
40TYPES OF SEXUAL HARASSMENT (QUID PRO QUO)
- Submission to such conduct is made either
explicitly or implicitly a term or condition of
an individuals employment.
- Submission to or rejection of such conduct by an
individual is used as the basis for employment
decisions affecting that individual.
41SECOND TYPE OF SEXUAL HARASSMENT
- Sufficiently severe or pervasive conduct that has
the purpose or effect of unreasonably interfering
with an individuals work performance - Creates an intimidating, hostile, or offensive
work environment. - Establishes a pattern of offensive conduct,
unless a single act is unusually severe.
42MORE EXAMPLES OF BEHAVIOR THAT CAN BE UNWELCOME
AND/OR SEXUAL IN NATURE
- Physical
- Hugging
- Kissing
- Pinching
- Patting, Gesturing , Grabbing
- Touching
- Coerced/Forced Sexual Intimacy
- Assault
- Verbal
- Sexual remarks or questions
- Suggestive comments
- Pressure for dates
- Obscene language which is gender specific or
sexual in nature - Inappropriate comments about a persons body
(parts) - Sexual Propositions and Threats
43EXAMPLES OF BEHAVIOR THAT CAN BE UNWELCOME AND
SEXUAL IN NATURE
- Visual
- Cartoons
- Written Documents
- Pin-up Calendars
- Drawings
- Computer Images
- Computer Games
- Posters, Objects, Faxes, E-mail Messages and
- Magazines
- Non-Verbal
- Sexually Suggestive Objects
- Graphic Commentaries
- Suggestive or Insulting Sounds or Whistling
- Leering
- Body Scanning (with eyes)
- Obscene gestures
44SAME SEX SEXUAL HARASSMENT
- The U.S. supreme Court ruled that same sex sexual
harassment is a form of sex discrimination under
Title VII of the Civil Rights Act of 1964.
45BEHAVIORS THAT ARE NOT TYPICALLY SEXUAL HARASSMENT
- Welcome and NOT sexual in nature
- Voluntary lunch or dinner dates asking a
coworker to have lunch or dinner. - Appropriate compliments telling a person that
his or her outfit is nice. - Acts of courtesy opening the door for someone.
46Retaliation
- Retaliation occurs when an employer or others in
the employers workplace harasses or punishes an
employee because that employee - Complained about discrimination
- Opposed a practice believed to be discriminatory
- Testified in an investigation or proceeding
- Participated in an investigation or proceeding
47Fraternization In the Workplace
- See policy statement in the SCG Affirmative
Action /Workforce Diversity Plan 2007-2010.
48Report Allegations/Complaints
- Refer to SCGs EEO Discrimination and Sexual
Harassment Complaint Procedure. - Report Your Allegations of Illegal Sexual
Harassment and/or Discrimination to - Your Immediate Supervisor
- Next Level Supervisor or Management Leader
- Human Resources, General Manager
- SCG Workforce Diversity Coordinator
49INVESTIGATION Of SEXUAL HARASSMENT
DISCRIMINATION ALLEGATIONS AND COMPLAINTS
- SCG will conduct prompt, thorough and objective
investigations. - Weigh the evidence.
- Make a determination.
- Initiate appropriate corrective action .
50Call Human Resources for Assistance!
- If you believe that you have been harassed or
discriminated against in the workplace, please
report your complaint and/or concerns to your
supervisor, manager, or human resources staff in
accordance with the Countys Internal EEO
complaint procedure sooner than later!
51Quick Tour of the BCC ChambersLunchBe back at
1215 p.m.Next Foundations of Excellent
Customer Service
52Strategic Focus
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55Sustainability
56Enterprise Balanced Scorecard
57Enterprise Balanced Scorecard
58Return
Enterprise Balanced Scorecard
59Elder Sensitivity Training
60Tour Emergency Operations CenterWellness
Access 19Next Workplace Violence Class
61- STOP WORKPLACE VIOLENCE!
- Sept. 2008
62True or False?
- If the county installs security systems and
enforces security rules we will be less likely
to experience workplace violence? - We can never predict when a person is going to
flip out or turn violent? - Co-workers personal problems are not the
countys business?
63What is Workplace Violence ?
- Any physical assault, threatening behavior or
verbal abuse occurring at work or on duty - Threatening Behavior
- Shaking fists, destroying property, throwing
objects - Verbal or Written threats
- Any expression of an intent to inflict harm
including veiled threats - Harassment, including any behavior that
- Demeans, embarrasses, humiliates, annoys, alarms
or verbally abuses - Unwelcome known or would be expected
- Words, gestures, intimidation, bullying, etc.
- Rumors, pranks, property damage, sabotage
64What is Workplace Violence cont
- Verbal Abuse
- Swearing, insults, or condescending language
- Physical Attacks or Assaults
- Hitting, shoving, pushing, or kicking
- Anger-related incidents
- Rape
- Arson
- Murder - Homicide 2nd leading cause of
job-related deaths
65Where does WPV Occur?
- Traditional Workplace
- Off-Site Business related functions
- Conferences / Trade Shows
- Social events related to work
- Customers homes, vendors workplace
- Away from work, but resulting from work
- Threatening phone calls or emails to home
66Staggering WPV Statistics
- OSHA - victims/annually 2,000,000
- Over one-half of US companies experienced some
sort of workplace violence - assaults/week 18,000
- murders/week 2
- Most common form of WPV verbal threats 41
- Economic cost to employers 35,000,000,000
67Woman killed outside crowded restaurant -
Bradenton 5/08
- A man grabbed a woman from inside a local
restaurant then took her outside to the parking
lot and shot her dead. - He entered through the back door, grabbed her and
dragged her outside to a tree in the parking lot. - A crowd of restaurant patrons and workers watched
him shoot her. - Ex-boyfriend
- rocky relationship
- she knew he wanted to kill her
- Co-workers said he would call the restaurant she
managed and threaten her, sometimes two to three
times a day.
68Impact on Employees
- May suffer from
- Psychological trauma
- May know victim
- May work in same location
- Increased fear and stress
- Loss of productivity
69Four Broad Categories
- Criminal
- Stranger - No other connection to workplace
- Intent seeking a target of opportunity
- Customer/patron/vendor
- Commits violent act on employee
- Employee - current or former
- Threatens or carries out violent acts against
co-workers - Significant other
- Someone who is not an employee, but personal
relationship - targets employee during work hours w/
intimidation, threats or worse.
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715 of workplace homicides (about 1/3 not
associated w/ robbery or other stranger crime
fall into this category
72Times of Greater Risk?
- Late night / early morning hours
- Tax return season
- Overdue utility bill cut-off dates
- Christmas
- Pay days
- Performance appraisals
- Termination of employment
73High-Risk Workplaces
- Common Elements
- Sexual Harassment
- Verbal abuse
- Minimum-wage payrolls
- Discrimination
- Workplace bullying
- Poor or dangerous working conditions
- Lack of job security
- Physical attacks (i.e. hitting, shoving)
- Threatening behavior (shaking fists, destroying
property or throwing things)
74Causes of Workplace Violence
- Work related rare
- Robbery, emergency response,
- Job stress get even for
- Loss of job or fear of losing job
- Discipline
- Unfavorable performance
- Not receiving expectation promotion/raise
- Acts/words viewed as unfair/hostile
- Unresolved hostility w/ co-workers
- Personal Problems
- End of relationship
- Abusive partner
- Rage, fear, jealousy
- Death
- Alcohol/drug abuse
- Lose touch w/ reality
- Obsessive thoughts (romantic, grudge)
- Victim stalked, threatened, harassed or attacked
- Economic difficulties
- Debt, bankruptcy
- Serious Health Issues
- Self or family member
75Are there Warning Signs?
- Violent behavior preceded by variety of early
warning signs (5 types) - Often ignored
- Recognition is key to prevention
- Be alert to unacceptable or out-of-the-ordinary
behaviors. - Immediately report to any supervisor, or any
human resources representative
761) Unusual interest in weapons acts of violence
- Unusual fascination w/ guns/weapons
- Brings guns to work
- Talks about acts of revenge or getting even
- Statements approving the use of violence to
resolve problems - Fascination w/ incidents of WPV sympathizes
with those to commit workplace homicides
772) Signs of Depression
- Frequent crying or mood swings
- Withdrawal and isolation, loner
- Feelings of hopelessness
- Signs of alcohol/drug abuse
- Loss of interest in life/work
- Change in personal appearance/hygiene
- Comments indicating desperation and suicide
783) Increased Work Problems
- Lack of motivation
- Absenteeism/tardiness
- Lowered performance or productivity
- Conflicts w/ others
- Complains of unfair treatment
- Overreacts to criticism
- Refuses to acknowledge performance problems
- Blames others
- Talks about same problems w/o resolution
- Misinterprets communications and directions
- Disregards policies and procedures
- More accident prone disregards safety
794) Signs of Domestic Violence
- Frequent physical injuries, or injuries
inconsistent w/ explanation - Strong emotional reactions to unusual or
excessive phone calls received at work - Disruptive and unannounced workplace visits by
significant other (spouse, partner or family
member)
805) Other Behavioral Concerns
- Sudden emotional outbursts
- Displays of unwarranted angers
- Expresses irrational beliefs/ideas, paranoid
- Unhealthy obsession w/ co-worker
- Unusual or extreme changes in behavior
- Verbal/non-verbal/written threats or intimidation
- Perception or belief that others are "out to get
them
81How do I protect myself?
- Your safety is top priority
- First - help reduce the odds
- Adhere to SCG WPV policies and procedures
- Learn how to recognize, avoid, or diffuse
potentially violent situations - Immediately alert and report to supervisors any
concerns about safety or security and report all
incidents - In urgent situations- take steps for
self-preservation - Report incident to supervisor and/or 911 ASAP!
- Use common sense
- Know your limitations
- Dont take unnecessary risks
- If confronted w/ weapon or deadly force, follow
instructions - Watch for safe chance to escape
- Alert others radio, cell phone, alarm system
pre-arranged codes
82Preventing/Defusing Workplace Violence
- Security Systems and Rules
- Report lights, locks, etc. not working
- Never lend anyone pass card, ID or access code
numbers - Unless authorized to do so, do not allow access
to former employees after hours - Never bring weapons to work.
- Report weapons, violence, or threats
- Be aware of report suspicious persons
83Sensible Daily Precautions
- Secure purses, personal belongings
- Dont handle unusual packages
- Report missing items/break-ins
- Avoid dark/unused stairways/parking
- Let someone know working late
- Try not to work alone
- Have agreed upon danger signal to alert
co-workers of possible danger
84ZERO Tolerance
- No threatening or violent behavior is acceptable
and no violent incident will be ignored - All reports of violence will be reviewed on a
case-by-case basis, without exception. - Possible consequences
- First Occurrence. Suspension of from 10 to 30
days, to dismissal - Second Occurrence. Dismissal
85SCG Workplace Violence Prevention Policy
- The Countys workforce deserves and shall not be
expected to tolerate anything less than a work
environment that is free from all forms of
violence, unlawful discrimination, harassment,
isolation and defamation. - All County employees shall be held accountable
and responsible for maintaining a safe and
productive work environment that allows all
employees to maximize their potential and fully
contribute to the achievement of the Countys
mission, vision and goals.
86Defuse Angry Person
- Stay calm and polite, show respect
- Dont argue, yell or threaten
- Look in the eye call by name
87Procedure to Report WPV
- In emergency situation
- Call 911
- Immediately report to supervisor/manager
- Non-emergency, but showing early warning signs or
an escalating situation - Immediately report to supervisor/manager
- If unavailable, call Human Resources
88Dont Walk By
- If situation is not addressed, behavior may
escalate to become more violent. - You and your co-workers will feel unsafe.
- The aggressor and co-workers will sense its OK
for empl to display this kind of behavior. - What you report today, could prevent a serious
incident or even a homicide tomorrow.
89BREAK THE CYCLE
- Awareness is the first step in preventing
workplace violence. - BE PROACTIVE.
- If nothing else dont walk by a problem.
90Wrap Up and Evaluations