Donna Childs, CAE President and CEO

1
Best Organizational Ethics Resources
Donna Childs, CAE President and CEO Better
Business Bureau of Dayton/Miami Valley
Wright State University Third Business Integrity
Breakfast Dayton, Ohio June 15, 2005
2
What role/impact does the BBB have on ethics in
our marketplace?
3
Mission

• Promote and foster ethics
• in the marketplace.

4
Vision

• The preeminent resource of marketplace
  information and dispute resolution.

5
Services

• We provide reliable information on businesses and
  charities regarding their business practices.
• Monitor business and charity practices.
• Work with them to increase and develop capacity
  and performance.
• We expose scams.

6
How is the business climate?

• 24,000 businesses
• 500 unsatisfactory records
• 3,600 members held to a higher level of ethics,
  elite

7
Having Said That

• The level of fraud and scams has skyrocketed in
  America.
• Identity theft
• Foreign lotteries
• Mortgage foreclosure
• Corporate wrong doing
• Internet
• In a six week period, more calls on scams than on
  businesses.

8
BBB Impact

• 113,769 instances of service this year
• 16,000 reports on businesses
• 500 hundred million in marketplace transactions

9
Important to Get Educated

• Your business
• Your family
• Your employees
• BE MORE AWARE