Most Important Web Site Characteristics

1
Chapter Seventeen
Using Technology to Manage Information
2
Teens Most Important Invention of 20th Century
Source USA Today, Snapshots, February 11,
2002, Section B, p. 16.
3
Changing Role of IT
1980s Information Systems
1970s Data Processing
Doing Business
Supporting Business
1995 Knowledge Technology
1990s Information Technology
Changing Business
4
Changing Business How?
Organization
allowing groups to share information instantly
Operations
Shrinks cycle times, reduces defects, cuts waste
Staffing
Eliminates layers of management
5
Changing Business
New Products
cuts development cycles
Customer relations
solve problems instantly using databases
New Markets
online businesses attract customers
6
International IT Spending
In Billions
Source Newsweek, April 30, 2001
7
Languages of The Net
1996
2000
Source Business Week, e-biz, Dec. 11, 2000
8
Why Business Needs Information Technology

• Increase Efficiency
• Gain a Competitive Advantage
• Find New Customers Provide Added Value
• Plan, Lead, Organize Control

9
Pay Bills Online
Millions of Households
Source USA Today, Snapshots
10
Useful Information Characteristics

• Quality
• Completeness
• Timeliness
• Relevance

accurate and reliable
enough, but not too much
resolve problems quickly
correct information
11
The Nets

• Intranet
• Extranet
• Virtual Private Network
• Broadband Technology
• Internet 2

companywide network
connects via secure networks
creates secure connections
delivers voice, video, data
links government supercomputer centers
12
Web Statistics

• Average number of hours web users
  spend online in week 6
• Percentage using e-mail frequently 63
• Percentage using the Web primarily for
  research 39
• Percent shopping online 31

Source CIO Web Business
13
Home Internet Users
No S. Korea Data for 2002
In Millions
No China Data for 2001
Source USA Today, Snapshots
14
Why People Surf the Web
Source USA Today
15
Most Important Web Site Characteristics

• Site is updated frequently
• Links to other relevant sites
• Easy to find what you are looking for
• Site responds quickly to inquiries
• Site downloads quickly

Source Yankolovich Partners
16
Hardware Technology

• Computers
• Pagers
• Cellular Phones
• Printers
• Scanners
• Fax

• Personal Data Assistants
• Wireless Information Applicances
• Networking

17
Tech Companies Customer Respect Index (1-10)
Source Investors Business Daily, April 3, 2003,
p. A5.
18
Percent of Wireless Phone Customers Around the
World
Source Business Week
19
Software Technology

• Commercially Distributed
• Shareware
• Freeware

20
Business Software Purposes

• Word Processor
• Spreadsheet
• Database
• Graphics
• E-mail/instant message
• Accounting
• Integrated Software/Suites
• Groupware- Networks

21
Info. Technology and Management

• Human Resources
• Security
• Privacy
• Stability

can replace middle management
deal with hackers and viruses
emails and cookies
computer glitches
22
Number of Workers Telecommuting
In Millions
Source CFO-IT, Spring 2003, p. 14.
23
Telecommuting

• Advantages
• Less Travel Time
• Save Money
• Smaller/Less Expensive Office
• Disabled Workers

• Disadvantages
• Dislocated Feeling
• Loss of Energy
• Turn Work Off?
• Part-Time Alternative

24
Internet Attack Targets (2002)
Internet Attacks
Source Investors.com, February 13, 2003, p. A4.