Sustaining Growth at Irving Oil

1
Sustaining Growth at Irving Oil

• Accelerating Execution Through Leadership

2
An Introduction to Irving Oil
3
Our Goals
4
Stages of Our Journey
Growth Breakthrough
EP
Performing
Fixing Base Business
Understanding
TIME
5
Focusing Our Efforts on Building the Right
Capabilities
Stage 4
Master
Stage 3
Advanced
Stages 12
Increasing Complexity (Scope, Context, Thinking)
Intermediate
Foundation
Developing People
Leveraging Teamwork Partnerships
Utilizing Technology
Driving Innovation Improvement
Optimizing Assets and Business Results
Sustaining Strategy Across the Supply Chain
Building Commitment Engagement
Focusing on Customers Markets
Leadership Competency Areas
Commitment and Competence
Strategic Momentum
Operational Excellence
Company Outcome
Personal Effectiveness
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Leadership For Results
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The Architecture

Executive Team
Action Learning 6 Weeks Forum Coaching
3600
Session 1 2 Days
Session 2 1 Day
Preparation
Champion Involvement
Top 280
Conf. Call
Action Learning Forum Coaching
Reinforcement and OngoingAction Learning
Session 1 3 Days
Session 2 2 Days
3600
Preparation
Champion Involvement
400 Frontline Managers
Conf. Call
Manager-Led Report-Out
Action Learning
Reinforcement and OngoingAction Learning
Session 1 3 Days
3600
Manager Coaching
Preparation
Champion Involvement
Irving Led Classroom Irving Led Outside
Classroom
Forum Led Classroom Forum Led Outside Classroom
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Designing a Solution with Head, Heart, and Hands
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Who Are Your Champions?

• Hook them
• Sustain momentum
• Push to the next level

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Measuring Alignment and Momentum
Learning Experience
Leadership Capability
Team Effectiveness
Company Results

• 99 of participants rated Leadership For Results
  as better than other programs in providing a
  career-changing experience

• 99 of participants applied what they learned on
  the job
• 25 improvement in participants ability to
  perform the learning objectives
• 360 feedback resurvey performance scores
  improved for every practice
• Captured heart of LFR through the Storybook

• 80 of direct reports saw moderate to great
  improvements in team effectiveness since LFR
• Teams reported more empowerment, better
  collaboration, and more effective communication1
• Leadership and Direction and Work Involvement
  scales from employee survey specifically
  targeted by LFR and increased standard deviations
  by 4 since LFR

• 96 of participants credit LFR with helping
  achieve specific business results (growth,
  customer, supply chain)
• Collected More than 40 results stories so far
• ROI for initiative (based on 15 increase in
  leadership capability) is 164 in Year 1

1 Direct report application and impact survey
Of 757 direct reports surveyed, 342 (45)
respondedwhich is statistically significant.
Direct reports were asked to provide examples of
their managers behavior since they returned from
Leadership For Results 215 examples were
collected and coded into 20 categories.
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The Results We Have Achieved
Growth Breakthrough
EP
Performing
Fixing Base Business
Understanding
TIME
12
Employee Survey Results Indicate Strategic
Alignment
Company Goals and Objectives
100
91
90
84
80

• I understand how my job impacts our companys
  goals and objectives

My manager has aligned my teams objectives and
priorities with our companys goals
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The Convenience Retail Business Took the Lead
and Its Paying Off

• 2004 Improvement Data for the Convenience Retail
  Business Line
• 25 decrease in voluntary employee turnover
  (reduced hiring/ onboarding costs)
• 12 increase in full-time staff and manager
  loyalty
• 3 increase in customer loyalty
• 5 increase in transaction count
• 6 increase in transaction size
• 15 increase in year-over-year total revenue (in
  a market that was up only 3, this is equivalent
  to a 12 increase in market share)