Knowledge Management

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Knowledge Management
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Process Workflow management Enterprise Project
Management

• Knowledge
• Knowledge Management
• Document Management
• Content Management
• Record Management
• Search Management
• Input-Output Management

People Enterprise Portals E-Learning Employee
Self-Service Human Resource Solutions
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Three connected focus areasKnowledge

• The key asset of any company. Essential for
• Effective business relationships
• Fast product and service development
• Speed to market and competitive edge
• Companies that make the best possible use of the
  information and experience they gather will
  prosper.

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Three connected focus areasPeople

• People are the key factor in competitiveness and
  cost performance.
• They are the largest single overhead cost in most
  companies.
• Enabling them to achieve higher levels of speed
  and efficiency is a crucial in improving overall
  performance.

Knowledge
People
Process
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Three connected focus areasProcess

• The efficiency of core processes defines
  everything from quality of customer experience to
  basic profitability.
• At times of uncertainty and change, all processes
  need to be continuously examined.
• How can you make rapid efficiency gains through
  the improved use of technology and enhanced
  organization?

Knowledge
People
Process
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with different business goal
Knowledge

• Exploit available information
• Cut out duplication of effort
• Spread best practice
• Stop reinventing the wheel
• Make fast quality improvements

• Automate people must add value
• Mobilise employees for new ways of working
• Encourage entrepreneurial skills

People
Process

• Optimise core administrative and enabling
  functions
• Drive positive change
• Create efficiencies throughout the business

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12 core componentsused individually or in
combination

• Knowledge Management
• Document Management
• Content Management
• Record Management
• Search Management
• Input-Output Management

Knowledge

• E-Learning
• Employee Self-Service
• Human Resource Solutions
• Enterprise Portals

People
Process

• Workflow management
• Enterprise Project Management

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Definitions Knowledge

• Knowledge Management - the capture,
  classification and understanding of knowledge.
• Document Management - organise, process and
  manage documents in multiple formats and
  locations.
• Content Management - share knowledge across the
  business, with emphasis on web-based solutions.
• Records Management - organise, store and retrieve
  data needed for business, audit and regulatory
  management.
• Search Management - build and manage search
  engines and other search mechanisms for
  knowledge on demand".
• Input-output Management - translate
  non-electronic information and knowledge into
  electronic media.

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Definitions People

• E-Learning - accelerate cultural change, growth
  and productivity by transforming corporate
  learning.
• Employee Self-Service - enable employees to
  understand and interact with the internal
  business and employee support processes using a
  "self-service" approach.
• Human Resources Solutions - support the
  recruitment, personal information management and
  compensation management of employees.
• Enterprise Portals - implement a personalised
  single point of access to enterprise information,
  people, and process resources.

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Definitions Processes

• Workflow management - to initiate, execute,
  manage and track case-based processes, to shorten
  process times, share workloads more effectively,
  and link with people in multiple locations.
• Enterprise Project Management - exercise full
  control over individual projects and complete
  business programmes within budgeted time, risk,
  cost and quality goals.