Status of ICT Management and Operation

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Status of ICT Management and Operation
Global Standards Collaboration (GSC) 14
DOCUMENT GSC14-PLEN-026R1
FOR Presentation
SOURCE CCSA
AGENDA ITEM Opening Plenary 6.9
CONTACT(S) Mr. Zhao Ping, zhaop_at_gsta.com

• Zhao Ping, Qi Feng
• CCSA

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About ICT Management Operation (MO)

• ICT MO
• ICT infrastructure MO Core network, AN/HN,
  Terminal.
• ICT service MO Voice/Video/Data/Application
  service.
• ICT business MO Partnership/Business mode
• ICT MO service
• ICT management Operation as a service

• ICT MO standards

eTOM
ITIL
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Highlight of Current Activities(1)

• CCSA
• ICT infrastructure MO standards
• CompletedNGN/IMS management architecture
• Completed Technical Requirements of IPTV
  Management Interface
• Deliverable Mobile wireless AN management.
• ICT service MO standards
• CompletedIPTV service management architecture.
• CompletedIPTV service quality measurement.
• Deliverable P2P management.
• Deliverable Mobile Web service management.
• ICT MO service standards
• CompletedICT MO service framework
• CompletedICT MO service definition
• DeliverableICT MO service management processes
• DeliverableICT MO service support system
  requirements
• DeliverableICT MO service database requirements
  for configuration management.
• Promoting SP/NOs new requirements.
• ITU-T Q13/SG2
• CJK9

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Highlight of Current Activities(2)

• ITU-T NGNM, B2B, B2C, Management interface.
• TMF eTOM, SDF, SID.
• BSI ITIL-lifecycle.
• ISO/IEC ISO20000 processes.
• ISACA COBIT.

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Strategic Direction (1)

• Common architecture for ICT MO with different
  SDOs harmonization.
• ICT service MO to keep up with the pace of new
  ICT service development today and the new
  relationship among roles of SP, NO, enterprise or
  individual customer and user.
• ICT business MO to support partnership
  management and business mode management.
• ICT MO service to make ICT infrastructure
  \service \business MO as an available service.
• ICT MO implementation technologies such as SaaS,
  cloud computation, B2B, B2C etc.
• Methodology for ICT MO standards continuous
  development.

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Strategic Direction (2)

• New priority requirements from SP/NOs
• focusing on how to manage SP/NO world from the
  aspects of current telecom operators like China
  Telecom, China Mobile, which are playing SP/NO
  roles and facing the newly-changing requirements.
  
• Customer Self-service.
• Customer Identification Management.
• Huge-number-service management.
• Products Lifecycle Management.
• Terminal management.

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Challenges (1)

• Adapt to the changing factors in ICT environment
• New ICT technologies appearing.
• Fast-pace ICT service evolution.
• Diversified ICT business mode and roles.
• Manage the convergence of communication
  (telecom) and IT technologies, and its convergent
  business operation and roles such as NO and SP
  roles, SP and NO customers, SP and NO services,
  etc. which are so different from traditional
  telecom management.
• Harmonize the SDOs standards work since each SDO
  has its own standards in one specific area in ICT
  MO standards field.
• Barriers exist in ICT management and operation
  standards because of the different culture
  ,different understanding about ICT etc.

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Next Steps/Actions (1)

• Develop standards about the common ICT MO
  architecture with SDOs harmonization.
• Focus upon ICT service MO
• IPTV OSS.
• Online game management.
• P2P management.
• eWallet management etc.
• Improve the standards about ICT MO service.
• Service category and its definition.
• Service quality and SLA.
• Process, activities, support systems.
• Combination of TMN, eTOM, ITIL, etc.
• ICT MO system implementation technologies.

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Next Steps/Actions (2)

• Track the new priority ICT MO requirements from
  SP/NOs
• unique SPs management
• Convergence of NO customers and SP users.
• Customer self-service /Customer Identification
  Management.
• Huge number of SP/NO services management
• Product Lifecycle Management
• Terminal management.
• Cooperate with other SDOs to share the thoughts
  and working way.

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Proposed Resolution optional

• None.

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Supplementary Slides
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Understanding ICT

• ICT infrastructure Core/Access Network Terminal

• ICT service
• Voice/Video/Data
• Information /Application service including P2P,
  online game, eWallet etc.
• ICT business
• Value chain /partnership, such as SP/NO
• Business mode

• ICT MO Roles
• Service Provider /Network Operator (SP/NO)
• Enterprise /Family /Individuals

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ITIL and eTOM - Working Together
Conclusion eTOM and ITIL can offer
complementary value
SP Business Process Needs
IT Good Practice Needs
Final Result eTOM Business Flows that Deliver
ITIL Good Practice Services
eTOM Process Flows
ITIL Good Practices

Filter Reconcile
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Current CCSA standards list

• ICT MO standards
• NGN management architecture.
• IPTV management architecture.
• IPTV end-to-end QoE measurement.
• IPTV terminal management.
• P2P management.
• ICT MO service
• ICT MO service framework
• ICT MO service definition
• ICT MO service management processes
• ICT MO service support system requirements
• ICT MO service database requirements for
  configuration management

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ICT MO service framework
SLA
Workflow
Management Framework
Outsourcing ICT MO service
WorkingPeople
Activities
Management Interface (F)
ICT MO service framework
Process
System
Managed Objects
Outsourcing ICT MO service
System
Information Model
SLA
Management interface (Q)
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ICT business today - SP/NO
Future Telecom Business Transformations
Service Provider (SP) - 1000
VoIP, IPTV, OnlineGame, eCommerce, Searching,
BestTone, IM, VAS, CP/SP etc.
Tier 3 Operators
GSM/3G, NGN/IMS, internet, PSTN, Wimax, LTE/B3G,
ICT, BroadBand etc.
Tier 2 Operators
Fiber, Copper, Duct, Physical media, etc.
Tier 1 Operators
Infrastructure Network Operator (NO) -10
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SP/NO business evolution
NO
SP/NO
Later-SP/NO
Number of Service Category
10
1000
10000
MO Customer involvement
No
Interaction
Experiencing-try
Purchasing Way
Order OnlinePay
Order
eCommerce
Business Mode
Fixed and single
Sharing
Flexible
Owning
Renting
Cheaper
Network Importance
Future
Past
Now
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Different management requirements

• SP/NO Management
• SPs or business mode management
• Manage 1000 NO service and SP service both
• Service and products management functions
• FAB
• Self-service
• Order purchasing Onlinepay
• Multi CRMs
• Network management
• Terminal management

• NO Management
• Manage 10 NO service
• Service management functions
• FAB
• Order purchasing
• Single CRM
• Network management

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SP/NOs priority requirements

• Support 1000 service
• Product lifecycle management
• Service package logic management
• Self-service management
• New service management
• Hotspot service management

Customer Management
Service Management

• FCAPS
• Application-oriented
• Service strategy management
• Network ID management

Network Management
Management Processes
Terminal Management
OSS

• Terminal management
• Terminal-service correlation

• Support new feature
• Support new process

• Higher effective, lower cost coordination cross
  customer, service, network, terminal and OSS.

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SP/NO scenario NO-users vs SP-users
Service Provider (SP)
SP1-User
SP3-User
SPn-User
VoIP, IPTV, OnlineGame, eCommerce, Searching,
BestTone, IM, VAS, CP/SP etc.
SP2-User
GSM/3G, NGN/IMS, internet, PSTN, Wimax, LTE/B3G,
ICT, BroadBand etc.
SPNO
NO-User
Fiber, Copper, Duct, Physical media, etc.
Unique account management or Customer Identity
management between SP and NO is needed. Mobility
management is necessary.
Infrastructure Network Operator (NO)
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END