Charmaine Kwame Knowledge Manager

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Charmaine Kwame - Knowledge Manager
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So what is all this Knowledge Management (KM)
about then??
KM is about systems and technologies
KM is about people and learning organisations
KM is about processes, methods and techniques
KM is about managing knowledge assets
KM is about how we collaborate and share
information within an organisation
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What KM means to the NHS Our Vision

• To become a learning organisation willing to
  share knowledge, experience and Lessons Learned
  across organisational boundaries
• We need to be able to successfully connect
  people, technology and knowledge to ensure
  everyone can and wants to learn from the
  experiences of others
• It is about making best use of the
  knowledge, experience, and expertise we have
  within the NHS, making it easier for everyone
  across the NHS to easily find, use, create,
  manage and share knowledge to the benefit of
  patients and staff

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Ask yourself

• Have you ever been given a challenge and felt
  that someone must have faced this before, but
  ended up solving it alone or starting from
  scratch?
• Do you often wonder why we reinvent the wheel and
  often repeat the same mistakes?
• How can I respond to the increasing demands to
  deliver more with less
• How long has it taken you to build up the
  networks contacts you need to enable you to do
  your job?

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Lessons Learned Abound
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Knowledge is Power syndrome!
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Its more than know-how its know why, know what,
know who, know where, and know when
What part do you play?

• Everyone has something to offer
• Everyone has something they want/need
• We all have access to knowledge and
• experience that we dont know exists!

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This is our audience you!
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So why bother with KM?

• Avoidance of repeating costly mistakes
• Reduction in amber and red status reports
• Reduction in reported risks and issues
• Avoiding disruption to care delivery at CRS
  go-live
• Improvement in project design, organisation,
  implementation and management
• Promotion of organisational learning to improve
  current and future performance

• Increased competency
• Reduction in repeat Lessons Learned
• Improvement in decision-making and resource
  allocation
• Improvement in accountability by demonstrating
  that resources have been used efficiently and
  effectively
• BETTER PATIENT CARE!

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What is the driving force behind KM within the
NHS?

• The NAO Report
• The OGC Review
• Darzi and Swindells
• Chief Knowledge Officer (CKO) Role

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The KM story so far

• Main focus on Lessons Learned
• Established a Lessons Learned process to
  learn
• before, during and after project
  activities
• Developed a lessons learned toolkit
• Introduced Lessons Learned Watch
• Held a lessons learned launch and learning
  event
• Raised the profile of learning from
  experience
• within Trusts and LPfIT deployment teams
• Recruitment of KM Team

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and so the KM story continues

• Pilot until Dec 2009 working with the
  experts
• Rollout of four recognised KM Tools
• Four CRS Workstreams Training is one of
  them
• Development of KM Toolkit
• Training in KM tools and techniques
• Lessons Learned Watch more KM focus
• KM Conference October 2009
• Raise awareness and start the shift in
  culture
• Measure the benefits
• Pass the baton!

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Communities of Practice

• A Community of Practice (CoP) is a network of
• individuals with common problems or interests
• who get together to
• Explore ways of working
• Identify common solutions/problem solve
• Share knowledge experience
• Discuss good practice and ideas

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People Finder

• People Finders are a means to help people locate
  and connect with others with expertise they might
  need
• Its about making best use of the skills and
  knowledge available within the organisation
• Promoting cross-organisational working and more
  effective working relationships

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Peer Assist

• Targets a specific business challenge
• Gains assistance and insights from people outside
  the team
• Identifies possible approaches and new lines of
  inquiry
• Promotes sharing learning with each other

What you know in your context
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Knowledge Assets

• A knowledge asset is a package of accumulated
  knowledge about a narrowly defined topic designed
  for an identified end user
• Avoids information overload
• Knowledge Assets are pure gold because the dross
  has been removed only the pure gold remains

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A little help from our friends

• Upload your profile with a picture
• Join the community
• Use the KM toolkit
• Tell us what works and what doesn't
• Spread the word
• Reap the benefits and celebrate success
• We will support you help us make this work