proposed SRII SIG in Knowledge Intensive Service Systems

1
proposed SRII SIG in Knowledge Intensive
Service Systems

• Meeting of Leadership Council
• Dec 10th 2009

2
Agenda

• Welcome purpose (5 minutes)
• Introductions Part 1 (15 minutes) Verbally
  confirm attendance review profile on KISS webpage
  
• Review of agreed actions from November 5th
  meeting a. review of KISS definition
  Jennifer Gerhard b. revise KISS website
  based on output from Thinktank session Linda
  c. contribute to KISS repository All
  d. identify suitable Journal for KISS Special
  Issue Ian Liping
• Revisit the questions
• What are the key outcomes of the KISS SIG?
• What can be achieved within the next 12 months?
• Membership
• are there others we should invite to the
  Leadership Council?
• Actions (20 minutes)
• Summary and thanks (5 minutes)

3
Introductions (15 minutes)

• Verbally confirm attendance and review profile on
  KISS webpage
• http//www.ssmenetuk.org/kiss.asp

4
Review of agreed actions from November 5th
meeting

1. review of KISS definition Jennifer Gerhard
2. identify suitable Journal for KISS Special Issue
   Ian Liping
3. contribute to KISS repository All
4. revise KISS website based on output from
   Thinktank session Linda

5
KISS SIG objectives

• Objectives (remains same)
• The SRII Knowledge Intensive Service Systems SIG
  will bring together research in knowledge
  intensive services with that of systems thinking
  to encourage a holistic view of service systems
• The SIG will aim to stimulate holistic and
  creative thinking among its members and to be an
  open and democratic group welcoming both
  researchers and practitioners
• The SIG will promote Knowledge Intensive Service
  Systems through conferences and workshops and
  will stimulate the creation of educational and
  training materials

Focus on ICT-based Service Systems
6
KISS SIG Strategy
Now includes feedback arrow
learning from practice
7
KISS SIG Strategy first part remains mostly the
same

• The KISS SIG main strategic objective is to build
  an active community of researchers and
  practitioners interested in Knowledge Intensive
  Service Systems.
• We are interested in looking at how KIS firms
  help clients with their innovation processes and
  how the interaction with clients helps KIS firms
  to improve their own innovation processes.
• We are also interested in KISS in relation to
  service operations
• The SIG strategy will include targeting the
  development of appropriate case studies and
  exemplars of good practice demonstrating how KIS
  firms contribute to wealth creation.
• The SIG strategy will also address the role of
  KIS firms in regional, national and globalised
  innovation systems and their role as facilitator,
  carrier, source and co-producer of such systems.

8
KISS SIG Strategy second part changed to include
a list of activities

• ACTIVITIES
• studying of socio-economic data at firm and
  industry level, investigating trends and policies
  and recommending ways to look forward.
• developing the theoretical foundations in
  knowledge-intensive services and service systems
• examining how KISS affect innovation processes in
  different ways and how their use varies across
  sectors and across time both on the supply side
  and the demand side
• Studying the characteristics of intensive
  knowledge work
• developing a body of knowledge in KISS
• developing educational and training programmes
• promoting the need for KISS research among
  funding councils

9
Development of the KISS SIG Leadership Council

• Identify possible joint projects between council
  members
• Identify opportunities for high quality joint
  publications

10
SIG Outcomes/deliverables

• Next slide plus
• thinktank

11
Roadmap/Deliverables
PERFORMANCE INDICATOR TARGET TARGET TARGET
Year one Year two Year three
SIG Leadership Team 15 20 20
SIG Paid Membership 30 60 90
International coverage 10 countries 20 40
SIG Leadership teleconference 5 5 5
SIG Leadership face to face 1 1 1
Workshop at major conference 1 1 1
Reports to industry 2 2 2
Reports to academics 1 1 1
Case studies 1 1 1
SRII SIG updates 12 6 6
Funding proposals for SIG 1 1 1
Research Agenda setting And updating 1 1 1
12
Brainstorming session using Thinktank

• Is these outcomes appropriate?
• Does the outcomes help meet the objectives?
• What else would you include?
• What would you remove?

13
Actions

• What can we do before the next meeting?
• Priorities..
• ( some issues
• Discussion of knowledge sources,
• SIG membership,
• relation to other SRII SIGs,
• attendance at SRII Global Leadership Council Jan
  25-27, CA,
• improving the KISS SIG proposal)

14
Other proposed SRII SIGs(SRII conference call
Oct 14th)

• Mobile Cloud Pauli Kuosmanen/Reijo Paajanen /
  Tivit, FinlandServices Health care Haim
  Nelken/ IBM Heifa ResearchInternet of Services
  (THESEUS) Herbert Weber, Fraunhofer ISST,
  Germany University Programs Jim Spoher / IBM
  Almaden ResearchService Marketing Research Ray
  Fisk, Texas State Univ. Texas
• Knowledge Science Services Ram Akella, UC
  Santa Cruz, CAINFORMS Service Science Ralph
  Badinelli, Virginia Tech. Univ.
• Collaboration Web 2.0 Technology Tom
  Yoritaka, CiscoBusiness Information
  Technology (BIT) Global Projects Uday Karmarkar,
  UCLATrue Service Value Prof. Christer
  Carlsson, Abo Akademi University,
  FinlandCustomer Support Services Greg Oxton,
  Consortium for Service InnovationCSIRO- Service
  Science Programs Darrell Williamson, CSIRO,
  AustraliaHigh Tech Manufacturing James Fang,
  ITRI, Taiwan.

15
Summary and thanks (5 minutes)

• Date of next meeting suggest week end
  January/February.
• Will send doodle link to fix time/day.