Lecturer: WenShan Lin

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MOT 6
Organizational Applications A IT
Compliance Understanding Enterprise Systems

• Lecturer Wen-Shan Lin
• E-mail wslin_at_mail.ncyu.edu.tw
• Course Link

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Objectives

• Identify functional management information
  systems
• Describe the benefits and issues of integrating
  functional information systems
• Describe the various types of supply chains
• Describe some major problems of implementing
  supply chains and some innovative solutions.

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Case Study Dartmouth-Hitchcock Medical Center

• Problems
• Nurses are in short supply
• Over orders
• Late orders
• Solutions
• Inventory ordering and management system
• Lessons Learned
• IT can support the routine process of inventory
  management
• The new system helps to modernize and redesign
  some of the centers business processes

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Functional Areas Value Chain Perspective

• The value chain model views activities in
  organizations as either primary (reflecting the
  flow of goods and services) or secondary
  (supporting the primary activities). The
  organizational structure of firms is intended to
  support both of these types of activities.

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Functional Areas in a Business
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Transaction Processing Information Systems
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TPS Managing Production/Operations Logistics
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TPS Computer-Integrated Manufacturing
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TPS Product Lifecycle Management
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DISCUSSIONS 1

• D1. Why are information systems critical to
  sales-order processing?
• D2. Discuss how IT facilitates the budgeting
  process.
• D3. Why is risk management important, and how can
  it be enhanced by IT?
• D4. How can the Internet support investment
  decisions?

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ERP and Supply Chains

• ERP or enterprise systems control all major
  business processes with a single software
  architecture in real time.
• It is comprised of a set of applications that
  automate routine back-end operations such as
• financial management
• inventory management
• scheduling
• order fulfillment
• cost control
• accounts payable and receivable

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ESSENTIALS OF ENTERPRISE SYSTEMS AND SUPPLY
CHAINS
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Supply Chain
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Supply Chain Problems

• Demand forecasts are a major source of
  uncertainties
• Competition
• Prices
• Weather conditions
• Technological development
• Customer confidence
• Uncertainties exist in delivery times
• Machine failures
• Road conditions
• Shipments
• Quality problems may also create production delays

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Supply Chain Solutions (Continued)
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Computerized Supply Chains
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Product Life Cycle
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Product Life Cycle (contd)
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Customer Relationship Management (CRM)
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DISCUSSION 2

• D1. Describe typical supply chain problems and
  the reasons for such problems.
• D2. Describe solutions to supply chain problems.
• D3. Describe the need for, and types of, system
  integration.
• D4. Define ERP and describe its functionalities