You Bought Oracle Tutor Now What

1
You Bought Oracle Tutor Now What?

• Kurt Dorner
• DARC Corporation

2
Why I Created This Presentation

• Marketplace recognizes value of Tutor
• For some reason, companies dont ultimately
  commit to it

3
Oracle Tutor - How it works
Oracle Tutor Tools
HTML
4
Why do companies license Tutor?

• It makes sense!
• Standardized, uniform documentation is a good
  idea
• Customized role-based or process-based training
  is a good idea
• Adopting a methodology to keep documents up to
  date is a good idea
• Its easy!

5
Why do companies license Tutor?

• Cures what ails you!
• Documenting business procedures is like having a
  tooth ache
• Creating courseware is like a migraine headache
• Keeping them up to date is like.

6
Why do companies license Tutor?

• Return on investment
• Mitigate risk of going live with Oracle
  applications
• Promote universal standard of use
• Ensure data integrity at the transaction level
• Making experts, not generalists, out of the user
  community

7
So what happens?

• Initial sales call Excitement and commitment is
  there
• Deal is signed Excitement is there and
  commitment wanes
• Pull the trigger Excitement wanes and commitment
  wanes

8
Hurdles

• Lack of
• Sponsorship from executives
• Commitment from owner
• Buy-in from subject matter experts
• Required expertise
• Underestimate of effort needed
• Poor inter-departmental communication
• Conflicting formats
• Lack of on-going maintenance
• Ineffective distribution

9
Now What

• Champion the effort
• Find an owner
• Recapture interest and excitement
• Executives and subject matter experts

10
Workshops

• Kick-Off
• Procedure Editing Workshop Publisher I
• Curriculum Modification Workshop Publisher II

11
If Not Workshops, Then What

• Identify process owners (divide and conquer)
• Company processing knowledge
• Oracle apps knowledge
• Phased Approach
• Identify job titles and responsibilities
• Policies

12
If Not Workshops, Then What Business Procedures

• One-on-One Procedure Editing Workshops
• Time is money, only take a little of each
• Foster document review
• Mini Follow-Up Workshop
• Gain consensus on shared procedures
• Introduce change management strategy

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If Not Workshops, Then What End-User Training

• Identify company roles and processes
• Focused curriculum
• Just in time, just the right amount
• Refresher, new-hire and cross training
• Twice weekly process based classes, or
• Weekly role-based classes
• Prepared for next major Oracle project

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Other Uses

• Help Desk
• Indexed list of job titles
• Augment existing Help Desk
• Document non-Oracle business procedures
• License issues

15
ANY QUESTIONS?

• Kurt Dorner
• DARC Corporation
• 312.338.6206
• Kdorner_at_darc.com