Dr Alf Hatton

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Intelligence, Multiple Intelligences, Emotional
Intelligence
Dr Alf Hatton, Chartered FCIPD, FMA
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Intelligence

• It started in modern times with Alfred
  Binets IQ test
• Is IQ fixed or flexible?

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Gardners 7 Intelligences

• Linguistic
• Musical
• Logical-mathematical
• Spatial
• Bodily-kinesthetic

• Intrapersonal, looking in at ones own mind
• Interpersonal, looking out at others minds

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Social Intelligence

• Extensive social knowledge about other
  individuals (knowing allies and friends)
• Ability to infer the mental states of those
  individuals

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Cognition (logic, emotion, conscious and
unconscious)

• We can only think about what we see, hear and
  feel
• Learning constantly reinforces lessons learned
  earlier
• We learn only what we have learned to learn
• We perpetuate lessons learned

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• What I think is
• what I am

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We are what we repeatedly do. Excellence, then,
is not an act, but a habit. Aristotle,
384-322 BC.
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Youll never get me up in one of those!
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Self talk
Self-talk Positive Negative
Self-image Self-esteem Self-efficacy
Behaviour Proactive Reactive
Future anticipation Optimism Pessimism
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Defaults thinking

• Positive and Negative
• Which are you?

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Dwecks Mindsetsthe view you adopt of yourself

• Fixed
• Will I succeed or fail?
• Will I look smart or dumb?
• Will I be accepted or rejected?

• Growth
• What can I learn from this?
• What do I need to learn to do more, better.
• How do my friends / family see me?

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Descartes Error Rational and emotional
processes are separate They are not!
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Emotion and Reason

• " consciousness and emotion are not separable
  when consciousness is impaired so is emotion.
• Patients who had until neurological damage at
  specific brain sites been fine at running their
  lives, making rational decisions, lost a certain
  class of emotions and ability to make rational
  decisions!

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What do we mean by emotions

• Emotions, moods, temperaments not clearly defined
  - familiar, but fuzzy concepts
• Name some emotions

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Emotions
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Emotion, mood and temperament
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Emotions are

• Innate, biologically- hard-wired systems

Emotional flooding?
Emotional turbulence?
Emotional contagion?
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Emotions are useful

• They tell us about our needs
• Establish boundaries
• Unite / connect us as human
• Act as inner moral compass
• Essential for good decision-making
• Promote our survival by efficient, adaptive
  responses or reactions to changing environmental
  circumstances
• Better communication means feeling better

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organizations are emotional cauldrons

• We ignore emotional effects on us of
• Change initiatives
• Poor / Inconsistent leadership
• Urgency its always urgent, isnt it?
• Restructurings - therell be another one along
  in a minute
• Poor performance by colleagues
• Rudeness
• Lateness

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Mad, sad, glad, and plain bad

• Emotions at work
• Positive effects at work

• Negative effects at work

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Symptoms to watch for

• Worried, anxious, confused about priorities?
• Time-pressured, inefficient, performing poorly?
• Tired, fatigued, frustrated?
• Poor life-work balance?
• Elevated blood pressure?
• Ageing more quickly?

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Emotions at work - Dont

• Argue, Lecture
• Persuade with logic
• Give expert advice
• Order, Direct
• Warn, Threaten
• Do most of the talking
• Make moral statements or judgments

• Criticize, Preach
• Ask/Make 3 or more questions /statements in a row
• Tell him/her/them they have a problem!
• Prescribe solutions

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Emotions at work Do

• Listen actively, express empathy

Give them time to think!
Find difference between now and would like to
be
Roll with resistance
Develop a can do attitude
Work with folk
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Spotting Thinking Patterns

• Black and white all or nothing
• Catastrophizing
• Exaggerating / over-generalizing / universalizing

• Either s/he stops flirting or
• If my kid fails to get to uni, it will be the end
  of her/his chances
• You always take her side..

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Thinking Patterns

• Mind-reading / jumping to conclusions
• Taking things personally
• Negative focus / ignoring the positive

• Hes only doing this to spite me
• I must have failed
• This new job is the end for me

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Negative to Positive

• I cant stand this
• I am not good enough for
• Whats the point
• What if I cock it up?

• I can put up with it
• Im not perfect , like everyone!
• I might learn something if I try
• We all make mistakes learn from them

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Negative to Positive

• Nobody likes me
• If only my life was like hers (perfect)

• Not all my relationships are no good
• I dont tell all my problems, so I cant know
  what problems other folk have!

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Recipes for changing thinking

• You are NOT your emotions
• Some emotions just have to be endured
• Some will go away on their own
• Some need you to act / counteract
• Other people feel these too
• Helping someone through theirs, helps you
  understand / cope with yours

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Some strategies

• Reflective
• Apologise
• Permission

• You seem unhappy about
• Im sorry I didnt realize...
• Feel free / go ahead

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Some strategies

• Silence
• Conditional assistance
• Normalizing
• Challenging

• Sit quietly but attentively
• I will try to help
• Many people experience similar
• You say but you are not

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During change

• Build on the past
• Fully inform people
• Engage people in finding solutions
• Provide a clear vision
• Act quickly

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Learned optimism vs. Learned pessimism

• Optimist
• Bad events are
• temporary setbacks
• specific to situation
• Caused by bad luck or other people

• Pessimist
• Bad events are
• will last for ever
• undermine everything I do
• are my fault

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