Knowledge Management PPT4

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Knowledge ManagementPPT4

• Lecturer Wen-Shan Lin
• Office D01-809
• E-mail wslin_at_mail.ncyu.edu.tw

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Chapter 4 Developing and Sustaining a Knowledge
Culture
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Implicit values of a knowledge culture
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Reviewing the Existing Knowledge Culture
Organisational Level
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Reviewing the Existing Knowledge Culture (cont'd)
Group Level
Cultural evidence
Diagnostic approaches
Knowledge sharing Values Experiences Knowledge
sources Conflict Competition Collaboration
Case studies Focus groups Action
research Observation Comparative outcomes
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Reviewing the Existing Knowledge Culture (cont'd)
Individual level
Cultural evidence
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Implementing Knowledge Culture Enhancement
Programs

• Communicate the program intentions and ongoing
  progress
• Pilot test
• Accommodate difference
• Encourage knowledge champions
• Share user success stories
• Promote awareness of the process and outcomes

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Maintaining the Knowledge Culture

• Socialisation of new members
• Reward and performance management systems
• Development and support of leaders
• Enhancement and integration of existing services
• Ensure good communication

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Concluding Points

• Knowledge cultures constantly evolve
• The development of an effective knowledge
  community requires dedicated and ongoing support
• Knowledge culture development is complex and
  links to many different organisational/work roles

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Discussions

• What are some of the main features of effective
  knowledge cultures?
• What factors enable effective knowledge cultures?
• How can knowledge cultures be enhanced?