Geoff Carbis

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Geoff Carbis Mitch Ogilvie J P Morris
November 30, 2009
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Introduction

• Background
• Sponsors
• Problem Areas
• System Requirements
• Online Reservation Event
• Summary

Sunset Sands RV Park
November 30, 2009
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Background

• Operators are under the guidance of the Al Mac
  Innis Sports Center
• 2008 Opened 55 fully serviced lots
• 2009 Addition of swimming pools
• Planned expansion of 45 lots 10 camper cabins
  in 2011

Sunset Sands RV Park
November 30, 2009
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Sponsors

• Joe Morris
  Envisioned project, project manager
• Phil Campbell
  Assuming position of manager in spring 2010

Sunset Sands RV Park
November 30, 2009
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Problem Areas

• Lost revenue due to missed customer opportunities
• At present no interactive online reservations
  available
• Lost customer reservations and data
• Lack of formal CRM system
• Overworked staff

Sunset Sands RV Park
November 30, 2009
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System Requirements

• Customers able to check availability of
  camp-sites online by themselves
• Customers able to book reservations online by
  themselves
• Online website provides park information, site
  descriptions, maps, and pictures

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November 30, 2009
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System Requirements

• Be able to accept reservation payments online
• Maintain an accurate customer database
• Maintain accurate record of vacancies and park
  usage

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November 30, 2009
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Online Reservation Future
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November 30, 2009
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Summary

• Presently reservations are handwritten into a
  Hilroy scribbler
• Future Customer can make own reservation online
• Capture customers with 24hr reservation
• Improve CRM
• Gather customer information
• Organize the handling of reservations

Sunset Sands RV Park
November 30, 2009
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Questions
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November 30, 2009
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