Developing a Framework for the Assessment of eTourism Capability

1
Developing a Framework for the Assessment of
eTourism Capability

• By Sofia Reino
• PhD Student

2
Background

• Information and Communication Technologies
  leading structural changes
• ICT facilitates
• Inter and Intra organisational communications
• The emergence of new distribution channels

3
Background

• However
• There is no academic research for the assessment
  of eTourism capability
• Related Research
• Research in eBusiness
• Conceptual
• Empirical
• Research in eTourism
• Impact of ICT applications on tourism sectors

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Research Aim

• A new line of research
• for the assessment of eTourism capability at
  destinations
• Previous assessment of ICT capabilities at the
  industry level
• The Scottish Executive
• The European Commission

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ICT Indicators

• Airline and Travel Agencies GDSs
• Accommodation sector PMSs
• Diverse Industries, different ICT requirements

6
Research Process
First Stage
Second Stage
Third Stage
Fourth Stage
Fifth Stage
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Conclusion

• ICT use for competitive tourism destinations
• A new line of research for the assessment of
  eTourism capability
• Benchmarking mechanism for Destination Management
  Organisations