1
Bringing People and Services Together
2
Topics

• Poverty in Utah
• Utah Food Bank Programs
• 2-1-1 Information Center
• Community Partners/Programs
• Why 2-1-1?
• Accomplishments/Plans

3
Utah Today

• Poverty in Utah is 10.6(256,432 people)
• 89,751 children live in poverty
• 14,250 seniors live in poverty
• Roughly 345,000 Utahns face food insecurity each
  day
• Utah Ranks 6th in the nation for food insecurity
  highest food insecurity growth in the nation

4
UFB Mission

• To build caring communities by responding to
  basic human needs
• Food Collection and Distribution - statewide
• Services for Seniors - SLCO
• 211 Information and Referral
• Health and human services referrals statewide
• Disaster support statewide
• Volunteer Center Salt Lake, Summit, Tooele,
  Davis counties

5
2-1-1 is an easy to remember telephone number
that connects people with important community
services and volunteer opportunities.
6
I want to kill myself
I need to find childcare
My child is on drugs
I want to volunteer
I cant pay my rent
We cant help with that
We only do senior daycare
Ill try to transfer you to an agency who can help
We dont need volunteers
I dont know about those resources
We only know about domestic violence programs
I dont know, please hold.
We dont serve your area
7
I want to kill myself
I need to find childcare
I cant pay my rent
I want to volunteer
My child is on drugs
2-1-1
2-1-1, how may I help you?
Yes, I can connect you with someone who can help
Suicide Prevention Hotline
Child Care Resource And Referral
Rental Assistance Program
Volunteer Center
Drug Rehabilitation Center
8
2-1-1 Information Center

• Trained Information Specialists answer requests
  for help, assess situations, prioritize needs,
  and help families make connections to appropriate
  agencies and programs
• Accessible in 140 languages
• Free call
• 2-1-1
• Toll-free 1-888-826-9790
• Resource database inclusion criteria
• Statewide/community outreach

9
2-1-1 Call Activity

• 102,805 calls in FY 2009 (18)
• Housing
• Health care
• Food
• Government services
• Holiday programs
• Utility assistance
• Etc.

10
2-1-1 Call Activity

11
2-1-1 Call Activity Health (11,714)1/1/2009
10/19/2009

12
Resource Lists/Directories/Newsletters

• General Resource List for each county in Utah
• Specialized lists
• Health and Human Services Directories
• Salt Lake, Summit, Tooele and Davis
• Weber Morgan
• Emergency Preparedness Directory
• Whats Up?

13
www.utahcares.utah.gov
14
www.211ut.org
15
www.211ut.org
16
www.211ut.org
17
2-1-1 Community Partners

• State of Utah
• Counties/AOGs
• VOAD
• United Way
• SLCO Aging Services
• Homeless agencies
• Salvation Army
• UCAPA
• Etc.

18
2-1-1 Special Programs

• Volunteer Income Tax Assistance (VITA)
• Utah Special Needs Registry
• Salt Lake City Registry
• Utah End Meth Now Campaign
• Know morekNOw DRUGS
• Utah Saves
• Gang Prevention Taskforces
• Foreclosure Prevention
• Sandy City POD Communication
• H1N1 influenza, seasonal flu
• Disaster response

19
2-1-1 Volunteer Center

• Supports Volunteer Coordinators
• Offers database of agencies and opportunities
• Links volunteers and opportunities
• Volunteer recognition
• Summer of Service youth program

20
Why 2-1-1?

• People need help finding help
• Eliminates fragmentation and confusion with
  multiple 800 numbers
• Cost saving - 2004 University of Texas at Austin
  national cost-benefit analysis net value to
  society approaching 130 million in the first
  year alone. Cost savings for tax payers,
  employers, and government.

21
Why 2-1-1?

• Offers simple access to services
• One-number access to a wide range of service
  information
• Quality referrals eliminate need for multiple
  calls
• State-wide offers IR to rural areas
• Updated public information can be disseminated
  quickly

22
Why 2-1-1?

• Less duplication as 2-1-1 reduces the need for
  other entities to develop, maintain, and operate
  new IR systems or 800 numbers
• Offers centralized disaster response information
  (after 9/11, 95 of all calls in CT for mental
  health counseling, volunteering, and other
  services went to 2-1-1. New York, without a
  2-1-1, created 400 new information lines,
  resulting in confusion and wasted resources)

23
For Our Community, 2-1-1

• Is a social barometer and community planner
• Relieves misdirected calls to government and
  non-profit agencies
• Decreases misuse of 911
• Provides community wide referrals often beyond
  the original question

24
FY 2009 in 2-1-1

• Increased call volume and outreach
• Installed new referral system
• Installed new phone system
• Increased staff
• Call taking
• Fulltime Data Associate
• Expanded senior resource listings
• Started quality program
• Increased statewide outreach
• Established disaster role

25
FY 2010 2-1-1 Plans

• Launch new website, on-line database, update
  process
• Start statewide 2-1-1 Utah Collaborative
• Increase statewide outreach
• Support 2-1-1 US
• Manage increased call volume
• Support ADRC, Weatherization, HEAT, etc.
• Begin AIRS accreditation process
• Continue to formalize disaster role
• Publish Weber/Morgan Directory
• Grow Volunteer Center

26
www.211ut.org
27
I want to kill myself
I need to find childcare
I cant pay my rent
I want to volunteer
My child is on drugs
2-1-1
2-1-1, how may I help you?
Yes, I can connect you with someone who can help
Suicide Prevention Hotline
Child Care Resource And Referral
Rental Assistance Program
Volunteer Center
Drug Rehabilitation Center
28
2-1-1 Information and Referral

• Dial 2-1-1 from anywhere in the state
• 978-3333
• 1-888-826-9790
• www.211ut.org
• www.utahcares.utah.gov
• Monday Friday
• 830am to 600pm
• After hours voice mail
• Lorna L. Koci
• 801-887-1226
• Services Director
• Utah Food Bank