A 24/7 OPERATIONS CENTER THE DANISH EXPERIENCE

1
A 24/7 OPERATIONS CENTERTHE DANISH EXPERIENCE
2
Introduction
3
Organisation of the Danish MFA
4
Danish representations abroad
5
Danish representations abroad

• 78 embassies
• 8 consulates general
• 450 honorary consulates
• 34 other representations

6
Crisis preparedness
7
New instruments

• Call Center
• Registration
• Rapid deployment teams
• Communication

8
Day-to-day consular services

• Travel advice
• Passports visa
• Prison cases
• Deaths abroad

9
Why a 24/7 Operations Center?

• Globalization
• Public demand
• Resources

10
New instruments

• Translation service
• Telephone link
• Country information
• EU cooperation

11
Call Center

• photo

12
24/7 Center

• photo1

13
24/7 Center

• photo3

14
24/7 Center

• photo4

15
24/7 Center

• Photo2

16
Statistics

• 12 experienced consular officers rotating
• 7 work stations
• Normally 1-5 officers on duty
• 100 calls per day
• 20 from embassies outside office hours
• 95 of calls successfully handled
• E-mails

17
Status

• Positive evaluation internally/externally
• Visitors most welcome