Managing%20Logistics%20at%20the%20Speed%20of%20Sound%20

1
Simplifying Service Solutions

• Managing Logistics at the Speed of Sound
• Streamlining Processes Using Voice Applications

2
Speaker Frank Szczepanski

• VP, Worldwide Sales, SandCherry, Inc.
• Previously,
• VP, WW Sales, Ellipsus Systems
• Regional VP, BEA Systems
• VP, Syport Systems Engineering
• VP, Interactive Telephone Co.
• Global Accounts, Stratus Computer
• Manufacturing/Engineering, Unisys Burroughs

3
Logistics A Strategic Function

• Logistics is the alignment of product, workflow
  and information among internal and external
  organizations

Logistics Companies
Tracking
Sales
Manufacturing Company
Shipping
Scheduling
Customer Service
Dispatching
Sales
Distribution
Shipping
Supply Chain
Customer Service
Sales
Customer Service
Supply Chain
Manufacturing
Manufacturing
Component Suppliers
4
Visibility Is Key to Greater Efficiency

• Six drivers to transform greater efficiency in
  supply chain, logistics distribution processes
• Collaboration (Real-time data sharing)
• Optimization (Streamline processes with new
  tools)
• Connectivity (Many-to-many standard
  apps/platforms)
• Execution (Improve T, D, I and O management)
• Speed (Real-time information gt
  responsiveness)
• Visibility (Manage, track update info
  in real-time)

Visibility is critical for improving all of them!
Cap Gemini Ernst Young 2002 Logistics Report
5
Improving Visibility

• Information flow
• Comprehensive (end-to-end)
• Real-time accumulation of both structured and
  non-structured data
• Multi-modes (multi-access) to data input, data
  query, data updates
• Change management
• Event driven infrastructure
• Systems must accommodate change
• Exception notification real-time decision
  capability

6
Voice Improves Visibility

• Increases access to information
• Phone vs. PC
• Cellphone vs. wireless data
• Use to extend, not replace other systems
• Improves event-driven data flow
• Real-time update where/when event occurs
  (dispatch, loading, port entry, inspection,
  delivery)

7
Voice Improves Many Tasks
User Before Transit In Transit After Transit
Internal and Business Partners Scheduling Ordering Dispatch Track Trace Monitor Inspection Reporting Billing Reconciliation Claims
External Customer Quotations Scheduling Status Claims Payment
8
Voice and Web Are Similar

• Deliver 80-90 reduction in call handling costs
  over live transactions
• Provide measurable ROI within 6-12 months
• Provide consistent, effective handling of low
  value transactions
• Available 24x7 through pervasive devices
• 1.3 Billion telephones
• 270 Million Internet connected PCs
• More convenient, more efficient

9
Example Application

• Same application can be delivered to PDA or phone

10
Time Savings Add Up Quickly

• Port Example
• 300,000 containers / year
• Reduce container handling time by 2 minutes per
  container
• 10,000 hours / 350,000 a year saved
• Savings dont include ripple effect through other
  organizations by having data visible

11
Opportunities Today

• Automating call center services
• Quotations
• Scheduling
• Claims
• Payment
• Change orders
• Workforce and fleet management
• Dispatch
• Track
• Trace
• Monitoring
• Telematics
• In-vehicle information portals (routing,
  alerting, maintenance)
• Integration with other in-vehicle systems
  (geo-location)

12
Conclusions

• Logistics is a strategic function
• Visibility is key to improving efficiency
• Using voice applications improves visibility
• Real-time access to information
• Real-time event-driven data flow
• Voice offers compelling ROI
• Reusing web applications
• Improving a variety of processes and applications

13
What Indiana can Do

• Leverage its Strengths
• Location Crossroads of America
• Brain Trust Outstanding Universities
• Hands-on Experience
• Focus on Information Flow not just Goods
• Solve the Visibility problem
• Establish IT logistics businesses that are global
• Become Crossroads of Information

14
Collaboration Challenge

• Can we form a Center for Logistics here in
  Northwest Indiana? Yes
• Can we create Total, Enterprise-wide Solutions
  for Logistics? Yes
• Can we service multiple industries? Yes

15
How do we get Started?

• Work together to address the issues
• Form an alliance within Indiana to create a
  Center for Logistics gt Center _at_ Extended
  Enterprises
• Interested partners can belong to a consortium to
  build end-to-end, high velocity business
  solutions
• The Opportunity is 10x existing GSP 10x more
  efficiency 10x current market

16
Thank You!

• Simplifying Service Solutions
• Frank Szczepanski
• VP Worldwide Sales
• frank_at_sandcherry.com