Helping Customers

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• Helping Customers
• Successfully Implement e-learning

March, 2001
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ITIs Business
Provide Web-based training and education for
businesses. Publish and market online business
skills courses - based on content from closely
affiliated industry experts and practitioners
in order to deliver effective e-learning
solutions to our customers.
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ITIs Vision
To revolutionize the business skills learning
experience for business people through the
blending of e-learning as a core component of
corporate training programs.
ITIs Mission
To speed the adoption of e-learning as integral
to corporate training programs by combining
quality content and live experts with
state-of-the art instructional design on
appropriate technology platforms to deliver
highly targeted and engaging learning solutions.
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About ITI

• Located in Beverly, MA and founded by Dr. Paul
  Earl, formerly a senior executive with IDG
• Agreements in place with close to 70 Content
  Partners, representing over 200 business skills
  courses
• 45 courses released with 40 more currently in
  development
• Technology partnerships in place with
  Learn2.com, Montreal Media, and Horizonlive.com
• client and distributor relationships include US
  Steel, Leviton, Bristol-Myers Squibb, Katz
  Business School, ThinQ, AMA, and Career Source

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• e-learnings Role in Meeting
• Corporate Trainings Needs

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Current Industry Assessment

• We expect the online training market to nearly
  double in size every year through 2003, reaching
  approximately 11.5 billion by that time.
• -- W.R. Hambrecht Co - January,
  2000
• The business skills sector of the online
  training market, currently dwarfed by IT-related
  content, will zoom to 16.9 billion by 2004..
• -- IDC Report - April, 2000
• One of the largest challenges of online
  learning is effectiveness, and to be effective on
  the Internet the learning experience must be
  engaging and interactive.
• -- Merrill Lynch - May, 2000
• "The Internet is fast becoming a vital vehicle
  for training. A wide range of companies are
  embracing the convenience and reach of the web to
  deliver an equally wide range of technical and
  business training
• -- Beyond Computing, Jan/Feb 1999

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What Companies Want Today from their Corporate
Education and Training Programs

• Expansion of Training Programs to entire employee
  population
• Utilization of Best-in-Class resources and
  approaches across all training programs
• Flexibility to provide corporate education and
  training on-demand where warranted
• Customization of specific segments of the
  corporate education solution based on their
  unique needs
• Improved economic performance of training
  programs
• Outsourcing option for all or part of the
  corporate training and education program

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Todays Learning Choices
Classes
Seminars
Workshops
Books
Videos
?
?
Audio Tapes
?
CBT
CD-ROMs
Web-based courses
Learning Communities
Knowledge Resources
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e-learning Helps Organizations Achieve Training
Goals through...

• Increased organizational performance and
  productivity
• Lowered costs, relative to traditional
  classroom-based training
• Rapid leverage of knowledge base across entire
  employee population
• Measured and monitored training effectiveness,
  relative to corporate objectives
• Improved convenience, currency, and availability
  for later review
• Greater utilization of existing information
  technology infrastructure investments
• Tight integration with existing training programs
  and methods

e-learning is increasingly seen as the way to
achieve these goals while boosting overall
training program effectiveness
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Evidence of e-learnings Impact in Leveraging
Corporate Training

• IBM Basic Blue for Managers Program
• Given to 5,131 new IBM Managers from across the
  globe, this 4 tier blended learning program 3
  of which are Web-enabled - reduced daily
  per-student costs from 400 to 135, avoided more
  than 24 million in travel, and resulted in
  450,000 first-year business enhancements due to
  improved leadership skills.
• Cisco Sales and Technical Staff
• Trains up to 3,000 people worldwide in a single
  online session for 250,000. It also means more
  time spent with customers and less time in the
  classroom.
• Dow Chemical Respect Responsibility in the
  Workplace
• 13,000 out of 50,000 employees opted for the Web
  version, saving the company 1,300,000.
• Ford Global Core Engineering Organization
• 160 hours of instruction to 20,000 employees
  cuts course time by 30 through use of Web-based
  and CD-ROM instruction.
• NCR Employee Training
• In 2000, NCRs 31,900 employees completed 70,000
  courses with 29 having a web component, enabling
  NCR to deliver 60 more courses than previously
  within the same budget.

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• Implementing Successful
• e-learning Programs

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Interactive Trainings Leadershipin e-learning
is based on...

• Highly Interactive and engaging instructional
  design and learning template
• Consistent user interface for ITI-provided and
  company-specific courses
• Robust technology platform with flexible
  Web-based delivery options
• Highly qualified management team
• Growing group of nationally recognized Content
  Partners
• Online access to course authors and course
  participants
• Access to complementary services of ITIs Content
  Partners
• An evolving performance improvement e-courses
  library focusing on core business issues

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The 3 Ps ITIs Formula for Success
Content Partners Technology Partners
Partners
Exclusive Content Relationships Industry-test
ed Content
Web-based Templates Engaging Interactivity
Modular Design Customization
Publishing
Portable to other Platforms Blend of live
and self-paced instruction
e-learning Solution Sites Client Intranets Third
Party Partners Retail Channels
Portal Participation
Targeted, In Context Training
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ITIs Content Partners BringProven Expertise to
ITIs Courses
R.E.Brown Co. and Associates

• Over 70 Training Experts and Organizations
  Bring...
• Subject matter expertise
• Active training practitioners, real-world
  experience
• Accessibility
• Traditional follow-on training and support
• ...To the Courses Your Employees Will Access
  Online

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ITI Partners Located Throughout the U. S. Support
our Customers Training Needs
Peak Performance Presentations
CCI Assessment Group
Guay Associates
BCV Associates

I.S.O. Associates
Paul Smith Associates
DEI Management Group
Simpson Associates
The Kropp Group

R.E.Brown Company
Partner Selling Group
The Competence Group
Katz Associates
Wellbeing Systems, Inc.
The Emeritus Group, Inc.
Creative Training Solutions
The Training Agenda
Barber Associates
The J. Segal Company
Workshops by Thiagi
Parker Associates
Glacel Development Group
The Guerrilla Group
Organizational Performance Dynamics
Integrated Leadership Concepts, Inc.
The Brooks Group
Penguin Productions
Western Connection
Connor Resource Group
Giles and Associates
Schmitz Associates
Bright Resources LLC
Janet Reed Associates
Vinson Associates

Booher Consultants, Inc.
Setliff and Associates
Nymm Advisors, Inc.
Jeff Conley Corporation
The Momentum Company
Values Work Management Consulting
Dynamics of Human Behavior, Inc.
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ITIs Learning Template Offers a Consistent,
Engaging, and Highly Interactive User Experience
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ITI Delivers Training and Education that Focuses
on Core Business Functions and Issues

• Sales
• Sales Skills, Forecasting, Product Training
• Product/Project Management
• Project Mgmt, Desktop Software, Team Building
• Management Development
• Leadership, Change Mgmt, Organizational
  Development
• Customer Care
• Individual and Communication Skills, Client
  Service Best Practices
• Purchasing
• Negotiating and Contracting, Communication
  Skills, Relationship Mgmt

More than 200 business skills courses in
development, backed by close to 70 experts, that
can be customized and combined to provide
targeted, horizontal and vertical packages of
cost-effective, broadly-accessible,
results-oriented training
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• ITI e-learning Solution Sites

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The ITI e-learning Solution Site is Comprehensive
Business Skills Improvement Courses Complete
Library of ITI Courses
Information Technology Courses Desktop
Applications Programming Languages
Company-Specific and Industry-Specific
CoursesProduct Education and Sales
Training Custom Corporate Programs
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The ITI e-learning Solution Site
ITI Business Skills Courses
ITI Learning Templates for consistent
user-interface and rapid development of courses
and assessments
e-learning Solution Site
ITI Custom Courses
Desktop Application Skills Training
ITI Self Assessments
Admin. Authoring Software
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ITIs e-learning Solution Site is Your
CompanysGateway to Performance Improvement,
blending
Integration of ITIs Quality Business Skills
and Company-specific Courseware...

• Accessed via intranet or internet
• Multi-media streaming technology
• Self assessment surveys
• Interactive exercises
• Pre- and post-testing
• Links to web-based resources
• Peer chats

...With related Offerings from Partners

• Online assistance from experts
• In-house seminars, books, etc.

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• An e-learning Solution Site
• is easy to Activate

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STEP 1 Choose your Look and Feel
Logo Branding consistent with, link to
Companys Web site
Corporate e-Learning Card
Corporate e-learning card for internal marketing
Interactive Training, Inc.
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STEP 2 Choose your Initial Curriculum
More than 50 business skills courses available,
backed by experts, that can be customized and
combined to provide targeted, horizontal and
vertical packages of cost-effective,
broadly-accessible, results-oriented training.
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STEP 3 Administrative Details

• Select the employee group(s) (actual number in
  each) that will participate, and determine which
  courses will be accessed by each employee
• Determine the access option which is best for
  your company (i.e., Internet or Intranet)
• Determine costs, payment schedule, and length of
  license agreement
• Execute the Interactive Training contract and
  receive a system access code
• Initiate employee access by assigning user IDs
  and passwords, distributing Corporate e-learning
  Cards

Your company can be up and running in just a few
days!
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• Meeting Customer Needs

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ITI Customer Case StudiesUniversity of
Pittsburgh Katz Business School Pittsburgh,
PA

• Challenge
• Incorporate a Web-enabled courseware component
  within the International Executive MBA Program
  being offered in San Paolo and Prague in March,
  2000 and 2001. The courseware selected needs to
  be available to the students on an ongoing basis
  after the classroom session is completed.
• Solution
• ITI developed a University of Pittsburgh, Katz
  Business School-branded e-learning Solution Site
  with specific courseware selected by adjunct
  faculty for the MBA Program. ITI also provided
  an on-site instructor in San Paolo and Prague for
  the introduction of the Katz e-learning
  Solution Site and initial instruction on all
  courses. Over 50 students participated in 2000,
  and 75 in 2001- all managers with global
  companies including Caterpillar, Ford, Monsanto,
  PPG, GM, and Foxboro.

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ITI Customer Case StudiesLeviton Manufacturing -
Little Neck, NY

• Challenge
• A. Provide product training and certification to
  the sales force, sales management, and
  distributor sales personnel on a new product line
  Leviton Integrated Network - and ultimately all
  product lines.
• B. Provide Business Skills / Performance
  Improvement Training Programs to over 6,500
  Leviton employees throughout North America in 3
  languages (English, Spanish and French).
• Solution
• ITI developed the Leviton e-learning Solution
  Site which will provide
• A. Customized online product training, education
  and certification programs.
• B. A broad spectrum of business skills courses
  and skill assessments including, leadership,
  sales, customer service, manufacturing, safety,
  communications, organizational development, etc.

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ITI Customer Case StudiesUS Steel Pittsburgh,
PA

• Challenge
• Select an online learning services resource to
  construct and manage the US Steel Global
  e-learning Solution Site.
• Reduce costs, and increase effectiveness and
  reach, of existing classroom-oriented business
  skills, organizational performance, and
  industrial safety training and education
  programs.
• Solution
• ITI was selected to develop a US Steel
  e-learning Solution Site for management and
  manufacturing personnel (Phase 1). A tightly
  specified curriculum was selected for
  introduction during 2000.

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Lockheed-Martin CCE - Oak Ridge, TN

• Challenge
• Large DOE unit with 16,000 employees needed a
  more cost effective means of delivering training
  to a geographically separated workforce
• Solution
• Lockheed-Martin set up an internal LMES Center
  for Continuing Education to administer the
  program over 250 e-course were developed as
  alternatives to classroom instruction and were
  made available on a voluntary basis
• Results
• Over 100,000 online course completions were
  recorded in three years.
• Over 30,000 employee hours were saved compared
  with typical logistics and loss of productivity
  regarding classroom education
• Lockheed estimated total program savings -
  1.7million dollars in first year.
• LMES has recently reported that over 80 of LMES
  employees have voluntarily completed recommended
  online training programs in less than 2 years
  (September, 2000)
• Source Training and Development August, 1999
  Rob Shriver and Steve Giles

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• Leverage the Power of e-learning

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ITI is Uniquely Qualified to be Youre-learning
Partner

• Multi-Value Content Partner Network
• Customer-Driven Technology Partnering
• Industry-Leading e-learning Interactivity
• Results-Oriented e-learning courseware
• Customer-focused implementation

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ITI Can Best Support Your Training and Employee
Education Needs

• Business Skills Courseware - provided online via
  the ITI e-learning Solution Site
• Customized / Versioning Courseware Development -
  ITI software templates combined with
  company-specific materials or imported training
  and education programs
• On-site Resources via ITIs Content Partner
  Network - best-in-class performance improvement
  practitioners with proven field experience

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Closing Thoughts on the Paradigm Shift

• The brave new world of net delivered and
  assisted training is exciting and real. We
  strongly believe that it is not a replacement for
  classroom instruction but a critical extension of
  learning services. CEOs aren't viewing On-Line
  Learning as a way to improve training delivery.
  They are focusing on a critical shift in how
  their organization will provide support for
  performance to their employees.
• -- Elliott Masie, President of The MASIE Center
• I want to build a very different type of
  organization, and digitally connecting our
  far-flung workforce to continuous learning is at
  the core of my vision.
• -- CEO of major corporation, to Masie

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