2005 DCUC Conference United States Air Force Update

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2005 DCUC ConferenceUnited States Air Force
Update
Josephine L. Davis, Director of Staff Secretary
of the Air Force Financial Management (Operations)

• August 21, 2005

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Agenda

• Personnel Changes
• Cash Management
• Financial Management Transformation
• Banking Liaison Officer (BLO) Guide

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Personnel Changes

• Pete Geren, Acting SECAF
• John Vonglis, Acting SAF/FM
• Michael Bilbrey, Air Force Banking Officer
• SAF/AFAFO (Pentagon)
• (703.588.0933 (DSN 425))
• 1621 N. Kent Street, STE 340, Arlington VA 22209
• Gregory Anthony, CBA/Purchase Card Program
  Manager (703.588.0936)
• Charles Maddox, IBA Travel Card Program Manager
  (703.588.0932)
• Glenn Peters, Banks and Credit Unions Program
  Manager (703.588.0937)

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Cash Management
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Cash Management
Looking for out-of-the-box solutions.
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Cash Management

• Contingency and Deployed Locations
• Reduce cash holdings
• Meet cash requirements
• Disbursements (payments)
• Receipts (Collections)
• Personal funds access
• Maintain audit trails
• Comply with laws and regulations
• Operational
• Financial

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FM Transformation
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Delivering Services --Today

• It takes 6,300 Active FM personnel to deliver FM
  servicesat home and while deployed

• 3,700 (59) are in Budget, Cost, and Comptroller
  billets
• 2,600 (41) provide face-to-face Customer Service
  and perform Backshop Operations at 86 bases

• Legacy systems and stand-alone finance offices at
  every base creates a highly labor intensive and
  decentralized Financial Services environment

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Overall FM Transformation Plan
Decision Support
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Control Reporting 50
Transaction Processing 40

Old Focus
Great service at less cost!
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Six Lanes of Financial Management
Transformational Activities
FM Service Delivery Model Project
Financial Services Transformation
Financial Advisor Transformation
OM Center of Expertise
FY05 Transformational Initiatives
FMT 03-3 Combat Comptroller Concept Phase 3
FMT 05-1 Review of FM Education Training
FMT 05-2 Re-engineer SAF/FMBO Processes
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Financial Services Transformation Project

• Endstate
• Create a shared services organization with a
  Central Processing Center (CPC) to handle
  back-office Customer Service.
• Transitioning into a 3-tier customer service
  concept to include online services, a Call Center
  and face-to-face support that answers customer
  inquiries.

80
15
Call Center
5
Online Services
Face-to-Face
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Establishing An FM Shared Service Center In Two
Phases

• Centralize back office travel and pay processing
• and provide limited frontline service performed
  by
• experts in the field

Achieve economizes of scale
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Establishing An FM Shared Service Center In Two
Phases

• By phone or computer, anywhere in the world, get
  one-stop service from FM experts
• Instant access to experts around the clock will
  improve overall customer service

Always Able to Talk to Someone in
Finance Anytime, Anywhere in the World
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Military Banks and Credit Unions Roles

• OMBP assume PACAF jingle run
• Standardize AF-wide collections processing and
  procedures
• Potential increases
• EFT Transactions
• Collections
• Reliance on emergency cash
• More to come

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BLO Guide
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BLO Guide Vision
Improve communication between base management and
on-base banks and credit unions by clarifying
processes, procedures, requirements, and
timelines.
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BLO Guide Objective 1
1 - Make sure we are speaking the same language
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BLO Guide Objective 2
Whats a Diary Queen?

• 2 - Clarify processes and procedures
• Identify contacts and official guidance
• Document and explain requirements
• Establish timelines
• Define constraints

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BLO Guide Objective 3
Insight and awareness Does Not Equal Action.

• 3 - Establish an internal control environment
• Clarify accountability
• Establish reporting and control procedures

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BLO Guide Topics

• Commander and BLO responsibilities
• Definitions and contacts
• Air Force and DoD Guidance
• Banking and Credit Union guidance
• Annual awards procedures and timelines
• Facility and land Lease renewal timelines,
  procedures, and In Kind Consideration (IKC)
  guidelines
• Solicitation process and requirements
• Advertising and other promotions constraints
• Community Bank facility requests
• OMBP and CONUS ATM requests
• Personal money and finance training

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Summary

• Personnel Changes
• Cash Management
• Financial Management Transformation
• Banking Liaison Officer (BLO) Guide

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Questions?