E-Government

1
E-Government

• PPA 490
• Margaret Moorhead

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Introduction

• E-government to deliver public services in a
  more convenient, customer oriented, cost
  effective, different and better way
• Internet
• Intranet
• Interactive television
• Video conferencing
• Touch-tone data entry
• CD-Roms

3
Technological Developments

• Quill pens ? typewriters ? computers
• Weberian Theory the office central place for
  processing information
• Need for people to be in a common setting no
  longer necessary

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E-Government Interaction

• Information
• Department Agencies posting information on
• WWW about themselves (no services offered)
• Outlines the purpose of the organization
• Contact information
• Interaction
• 2-way communication
• Citizens can provide information about themselves
  (ie.-change of address)
• Can download forms and complete offline

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E-Gov. Interactions (cont)

• Processing web-based self-service
• Paying licence/fines
• Filing taxes
• Transaction
• Portal for a wide-range of government services
• Different links available to the different areas
  of government department and services.
• United States http//www.firstgov.gov/
• Canada http//www.canada.gc.ca/main_e.html
• Australia http//www.australia.gov.au/

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E-Gov. Interactions (cont)

• State of California link
• http//www.ca.gov/state/portal/myca_homepage.jsp
• County of Kern link
• http//www.co.kern.ca.us/default.asp
• City of Bakersfield link
• http//www.bakersfieldcity.us/

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G2G Government to Government

• Improve service delivery between
• government agencies
• Parts of the same government
• Others levels
• Other nations
• Able to exchange information electronically
• Immigration
• Custom Checks
• Security Concerns
• Social Security
• Employment
• Education
• Elderly
• Purpose to forge new partnerships among levels
  of government, to facilitate collaboration
  between levels of government, and empower state
  and local governments to deliver citizen services
  more effectively.

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G2B Government to Business

• Purpose The Government to Business Initiatives
  are committed to helping business interact
  efficiently and effectively with the Federal
  government. These Initiatives help reduce burden
  on businesses, provide one-stop access to
  information, and enable digital communication
  using the language of E-Business

• Commerical and fee-for service transactions
• Renew business licence
• Order parts
• Public organization conduct a great deal of
  business
• via the internet
• Delivery
• Procurement
• Encouraging proposals to be submitted via the
  internet charging a fee for companies that
  submit paper proposals
• Bids are also being submitted online allows
  competing and ability to submit multiple bids
• Ordering standard items online costs reduced
  substantially

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G2C Government to Citizens

• Purpose The Government to Citizen Initiatives
  provide
• one-stop, on-line access to information and
  services to citizens.
• Services
• Passports, visas, vaccinations, health
• warnings
• All linked together when booking travel
• DMV
• Renewing drivers license, vehicle license, pay
  fines, complete forms, change of address
• Eliminates the need for having to go to the
  office
• Saves money to both the citizen and the
  government

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Advantages of E-Government

• Identify future needs based on
• information collected
• Data warehousing
• Data mining
• More information now accessible to the average
  citizen regarding
• Government
• Budget http//www.whitehouse.gov/omb/budget/fy2007
  /
• Inner workings

11
Discussion

• NSA link (The National Security Agency has been
  secretly collecting reams of domestic telephone
  records for individuals and businesses as it
  attempts to search for indications of terrorist
  threats)
• The NSA is not only the worlds largest spy
  agency (far larger than the CIA, for example),
  but it possesses the most advanced technology for
  intercepting communications. We know it has long
  had the ability to focus powerful surveillance
  capabilities on particular individuals or
  communications. But the current scandal has
  indicated two new and significant elements of the
  agencys eavesdropping- The NSA has gained
  direct access to the telecommunications
  infrastructure through some of Americas largest
  companies- The agency appears to be not only
  targeting individuals, but also using broad data
  mining systems that allow them to intercept and
  evaluate the communications of millions of people
  within the United States. (Hayden)
• http//www.nsa.gov/about/about00003.cfm