Tennessee

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Tennessee
www.TN511.com
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Tennessee

• Where we started
• Pre-recorded Construction Hotline and a link off
  the TDOT home page
• TDOT SmartWay Information System (TSIS)
• SmartWay Web site

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Tennessee

• Pre-recorded Construction Hotline ...
• just that a 1-800 number that was recorded once
  a week (on Thursday).
• and a link off the TDOT home page.
• The script from the 1-800 number posted to the
  web. Plus, a pop-up window that appeared when a
  major incident was entered.

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Tennessee

• TSIS TDOT SmartWay Information System

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Tennessee

• SmartWay Web site
• Statewide

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Tennessee

• SmartWay Web site
• Regional (East Tennessee/Chattanooga)

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Tennessee

• SmartWay Web site
• City/County (Nashville/Davidson)

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Tennessee

• SmartWay Web site
• City/County (Nashville Central)

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Tennessee

• 511
• Launched August 14, 2006 100 PM CDT
• Supplies information on
• Incidents (TDOT THP)
• Construction (TDOT)
• Weather-related Road Conditions (TDOT)
• Weather Reports (NOAA-NWS)

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Tennessee

• Incidents
• Expected to block a lane of traffic for 30
  minutes or more.
• Input by TDOT HELP dispatchers (andsoon THP
  dispatchers)
• Gives location of crash, type of crash, time
  reported, and estimated time of clearance

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Tennessee

• Construction
• Input by TDOT field personnel
• Includes both construction and maintenance
  projects
• Includes projects that will impede traffic flow
  significantly
• Gives location and type of project

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Tennessee

• Weather-related Road Conditions
• Input by TDOT field personnel
• Gives location and type of conditions
• flooded roads, patches of ice and snow, and
  extremely hazardous conditions
• Includes type of impact
• Roadway closed
• Travel not recommended
• Use caution

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Tennessee

• Weather Reports
• Supplied by NOAAs National Weather Service
• Includes current conditions, forecast, and
  weather alerts
• Information for regions, cities, or specific
  routes

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Tennessee

• Costs
• Estimated
• 1.2 - 1.5 million
• Development
• 250,000
• Implementation Maintenance
• 598, 000

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Tennessee

• 511 Interactions First Month (August 14,
  100 PM September 13)
• Total Calls 90,875
• Traffic 77,981 (86)
• Weather 12,867 (14)
• Transfer 2,156 (2)
• Average Length 144
• Comments - 143
• Positive - 59
• Negative - 47
• Suggestions 27 (16 pos/9 questions/2 neg)

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Tennessee

• www.TN511.com
• Co-branded SmartWay Web site

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Tennessee

• www.TN511.com Interactions - First Month
  (August 14, 100 PM September 13)
• Total Unique Views 11,484
• Peak Day August 15, 2006
• Unique Views on Peak Day 1,950

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Tennessee
Questions ?