ISO 9001:2000

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• ISO 90012000
• QUALITY
• Management Systems

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• QUALITY
• DOCUMENTATION
• E-mail enquiries_at_ims-int.co.uk
• Telephone[phone]
• e-mail y.aras_at_ims-int.co.uk
• Tel [phone]

3

• Why do I need Quality Standards?
• Extensive use in every field of Western Business
  from IT and Aircraft to House Builders.
• How long does it take to get accredited?
• How will it affect my processes and people?
• Will it raise costs?
• Is there an easy or fast-track route?

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• FOCUS OF ISO90012000
•  
• ADOPTION OF A PROCESS APPROACH TO
•    IMPROVE THE EFFECTIVENESS OF THE QUALITY
  MANAGEMENT SYSTEM,
•   TO ENHANCE CUSTOMER SATISFACTION BY MEETING
  CUSTOMER REQUIREMENTS.

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ISO90012000QUALITY MANAGEMENT SYSTEM

• General Requirements
• Documentation Requirements
• General
• Quality Manual
• Control of Documents
• Control of Records

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ISO90012000 MANAGEMENT RESPONSIBILITY

• Management Commitment
• Customer Focus
• Quality Policy
• Planning
• Quality Objectives
• Quality Management System Planning

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ISO90012000 MANAGEMENT RESPONSIBILITY

• Responsibility, Authority and Communications
• Responsibility and Authority
• Management Representative
• Internal Communications
• Management Reviews
• General
• Review Input
• Review Output

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ISO90012000 RESOURCE MANAGEMENT

• Provision of Resources
• Human Resources
• General
• Competence, Awareness and Training
• Infrastructure
• Work Environment

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ISO90012000 PRODUCT REALIZATION

• Planning of Product Realization
• Customer-related processes
• Determination of Requirements Related to the
  Product
• Review of Requirements Related to the Product
• Customer Communications.

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ISO90012000 PRODUCT REALISATION

• Design and Development
• Design and Development Planning
• Design and Development Inputs
• Design and Development Outputs.
• Design and Development Review
• Design and Development Verification
• Design and Development Validation
• Control of Design and Development Changes

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ISO90012000 PRODUCT REALISATION

• Purchasing
• Purchasing Process
• Purchasing Information
• Verification of Purchased Product
• Production and Service Provision
• Control of Production and Service Provision
• Validation of Processes for Production and
  Service Provision
• Identification and Traceability
• Customer Property
• Preservation of Product
• Control of Monitoring and Measuring Devices

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ISO90012000 MEASUREMENT, ANALYSIS AND
IMPROVEMENTS

• General
• Monitoring and Measurement
• Customer Satisfaction
• Internal Audits
• Monitoring and Measurement of Processes
• Monitoring and Measurement of Products

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ISO90012000 MEASUREMENT, ANALYSIS AND
IMPROVEMENTS

• Control of Nonconforming Products
• Analysis of Data
• Improvements
• Continual Improvements
• Corrective Actions
• Preventive Actions

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• Presentation on Quality
• Management Systems

Many Thanks, IMS INTERNATIONAL LTD Integrated
Management Services
Slides prepared by Integrated Management Systems
Ltd.