Ric McCormick

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OAUG Training Day January 2007

• Ric McCormick
• IT Senior Director

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NetApp Performance Update
2.0B
2.07 Billion, FY06

• Fastest growing storage business
• Comprehensive data management solutions portfolio
• World-class service support
• Industry-leading partners
• Global enterprise customer base

46 CAGR
1.5B
1B
Established in 1992 Distribution in 120
countries 5000 Employees Fortune 1000 SP 500 /
NASDAQ 100
500M
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SMB Business Objectives

• Introduce a low cost storage product
• Channel Sales no direct model
• Outsourced Services and Support
• VAR and Customer self service
• Flexible/scalable processes to support growth
• International rollout within9-12 months after US
  launch

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Why We Selected Siebel CRM On Demand

• 6 months to implement a new business model
• Existing NetApp systems were too expensive and
  inflexible needed simplicity
• Real time interfaces to sales, manufacturing and
  support partners
• Required a system that would easily scale as the
  business grew
• Selected Siebel CRM On Demand and partners

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StoreVault Architecture
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Login Process
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Access to Siebel CRM On Demand
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Manage Information
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Integrated Product Configurator
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Simplified VAR Opportunity Management
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Business Benefits Realized

• Speed to Implementation
• Base system has ramped with growth
• Flexibility has been critical
• Web Services via CRM On Demand Partners
• Integrations
• Simplify partner processes
• Reporting
• Each business function can run their own
• Next steps New Modules
• Lead generation
• Partner MDF

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Current Issues

• OnDemand Simplicity
• VAR find it complicated
• Web Services uptime/monitoring
• Implemented our own monitoring processes
• Testing/Development
• Heavy reliance on partner resources
• Data quality

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Lessons Learned

• Business involvement from beginning
• Visual specifications
• Training sessions
• Hands on support
• WebEx, conference calls

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Questions?

• Email questions toRic.McCormick_at_netapp.com