TGCSA COMMITTEES: TERMS OF REFERENCE Continued

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TGCSA COMMITTEES TERMS OF REFERENCE Continued

• Finance Committee Continued
• To give input to decisions relating to grading
  fee increases, assessor payment changes, etc
• Provide a critical eye to look at expenses.
• Disciplinary Committee
• The Disciplinary Committee will be called
  together on a needs basis when executive
  management need additional support if an
  assessor has transgressed the Assessor Code of
  Conduct
• They could give the assessor a letter of
  reprimand or if the case is serious the
  Registration of the assessor could be
  cancelled.   

Select Committee
Strategic Objectives and Indicators
20 May 2008 Ms Thembi Kunene CEO
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MINMEC - 11 April 2008

• TGCSA - 6yrs of operation
• TGCSA to conduct a comprehensive review.
• Grading Criteria
• Grading Categories
• Institutional Arrangements
• Infrastructural Arrangements
• Funding Arrangements
• Legal Environment
• Consultants with an international footprint to be
  appointed.
• Contact persons from your Organisation very NB.
• TGCSA to present the findings and recommendations
  back to MINMEC on 20 June 2008

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Strategic Objectives and Measures
2008-2009 Plan
1500 New Properties Graded
6 increase annually
5600 Renewal Grading
6 increase annually
45 Properties to be Universal Accessibility Graded
6 increase annually
Client Feedback Management System Min 1000
complaints/comments
Effective Stats to help Management
Public Education Programme Min R500k publicity
6 increase annually
Leadership of Green Grading Scheme
Launch by end 2009
Foundation - Quality Assessments
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Assistance required from Parliamentarians?
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1. Regulatory Environment for Universal
Accessibility
Visual Impaired
Communication impaired
Mobility Impaired
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How accessible are tourism establishments in SA?

• What does South Africa have to say about public
  buildings that are not accessible to the
  disabled?
• The TGCSA has recognised the importance in the
  tourist accommodation sector.
• Systems have been put in place to make it happen
  the UA Grading System
• This cannot succeed without the requisite
  regulatory environment. (eg smoking regulations
  all buildings now comply)

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3. Green Grading

• As a user of accommodation establishments, you
  must demand to know their status, thus helping to
  create consumer awareness and a demand for Green
  Grading leading to environmental friendliness
  for SA as whole.

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2. TGCSA Relationships with Provinces

• Municipal by-laws differ per Province thus
  hampering the promoting development of tourism
  accommodation (eg licences permits) in a
  consistent manner.

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4. Client Feedback

• As a user of accommodation establishments, please
  let us know what your experience was good or
  bad!!
• This will help to measure the success/lack
  thereof of the TGCSA in the market place.
• The next review to be conducted MUST reflect a
  dramatic increase in consumer feedback.
• SMS the word star to 31649

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5. Support by Govt Departments

• Cabinet decision - All Govt departments to ONLY
  use Graded Establishments
• This to ensure adherence to quality standards in
  South Africa.
• To-date, not all departments use Graded
  Establishments.
• Total lack of respect and support for the TGCSA
• No obligation to adhere to quality standards
• This performance needs to be measured and
  reported on by the various govt departments.
• TGCSA will be able to verify info

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Thank Youwww.tourismgrading.co.za