Putting into place the FP7 Enquiry Service

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Putting into place the FP7 Enquiry Service

• The Issue
• Establishing a visible service to which any
  (unsolicited) enquiry relating to the Research FP
  may be addressed
• A clearly defined "problem" resolution point for
  outside users
• Systematic logging, tracking, and reporting
  (improving quality of service to the users and
  supporting management control)

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Putting into place the FP7 Enquiry Service

• Arguments
• Simplification in FP7 (SEC(2005) 431/3) addresses
  the issue of "consistent, high-quality
  communication access of information by
  researchers
• "Problem" resolution point for outside users
  Enquiry Service to receive / follow-up complaints
  or problems regarding contracts or payments of
  contracts / grants

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FP7 Enquiry Service

• Implementation
• The FP7 Enquiry Service will serve all Research
  DGs
• The service is provided by Europe Direct (DG
  COMM)
• Service hosted by the Europe Direct contractor
  TechTeam
• Entry page for the service will be accessed under
  http//ec.europa.eu/research/enquiries/index.html
  and also Cordis

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FP7 Enquiry Service web portal on Europa
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FP7 Enquiry Service web-submit form
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