CAVs Approach to Credit

1
CAVs Approach to Credit

• Dr. David Cousins, Director Consumer Affairs
  Victoria
• Credit, Debt the Consumer Conference,13-14
  March 2003

2
CAV recognises financial services (including
credit) as a key priority area
3
CAVs Credit Legislation

• Consumer Credit (Victoria) Act 1995
• Credit Act 1984
• Credit (Administration) Act 1984
• Credit Reporting Act 1978
• Second-hand Dealers and Pawnbrokers Act 1989

4
CAVs Credit Activities

• Information and education
• Enquiries
• Written complaints and conciliation
• Enforcement
• Funding consumer and community organisations

5
Some Specific Issues

• Debt collection guidelines
• Finance brokers
• E commerce
• Indigenous consumers
• Unconscionable conduct
• National co-operation
• CAV restructure
• Working with Stakeholders

6
Conclusion

• Government commitment
• CAV priority
• Stakeholder support
• Significant Victorian contribution