2. Problem Solving Tools

1
2. Problem Solving Tools
2
Systematic Procedures for PSKE

• Identify problem
• Collect data
• Analyze data
• Develop alternative solutions
• Select a solution
• Install solution
• Follow up

3
Problem Identification

• Tools
• - Pareto analysis
• - Fishbone diagram
• - Gantt chart
• - PERT charting
• Examples
• Product with low profit
• Bottleneck operations
• Workers complaints

4
Recording Tools

• Operation Process Chart (OPC)
• Flow Process Chart
• Flow Diagram
• Gang Process Charts
• Worker and Machine Process Charts
• The Two-hand Process Chart

5
Analysis Tools

• 5 Why
• Why is this operation necessary?
• Why is this operation performed in this manner?
• 4W 1H
• How can the operation be performed better?
• Who can best perform the operation?
• Where could
• When
• Why

6
7 Tools

• Check sheets
• Histograms
• Pareto diagrams
• Cause and effect diagrams
• Graphs
• Scatter diagrams
• Line graphs

7
7 New Tools

• Affinity Diagrams
• Relations Diagrams
• Tree Diagrams
• Process Decision Program (PDP) Charts
• Matrix Diagrams
• Prioritization Matrices
• Arrow Diagrams

8
7 Waste

1. Waste from overproduction
2. Waste from waiting times
3. Waste from transportation and handling
4. Waste related to useless and excess inventories
5. Waste in production process
6. Useless motions
7. Waste from scrap and defects