Business Impact of Downtime HP Value Proposition

1
Business Impact of Downtime HP Value
Proposition
Typical availability results for 24x7 maintenance
customers 99,53 41 hours of downtime per
year Actual availability results for Mission
Critical Partnership customers 99,97 3.1
hours of downtime per year Cost savings MCP over
24x7 at 108k per hour of downtime 4.1
million in one year Gartner cost of downtime
figure Sept. 2003 What is your customers
cost of downtime ?
2
Mission Critical Needs HP Value Proposition
HP Service Level Avg. cost per Year Predicted or actual Availability 1 Year Downtime in hours Downtime Cost per Hour Estimated Downtime Risk Revenue Savings over 24x7 Maint.
24x7 Maintenance 30,000 99.53 41.17 108,000 4,446,576 0
Proactive 24 45,000 99.65 30.66 108,000 3,311,280 1,135,296
Critical Service 72,000 99.80 17.52 108,000 1,892,160 2,554,416
CS Enhanced 90,000 99.90 8.76 108,000 946,080 3,500,496
MC Partnership 135,000 99.95 4.38 108,000 473,040 3,973,536
HP MC delivered for FY02 80,100 99.97 3.07 108,000 331,128 4,115,448
5,834 ROI for CS Enhanced over 24x7
Maintenance Gartner cost of downtime figure
Sept. 2003