University of Rijeka

1
Tempus UM_JEP-16015-2001 QUASYS Development of
Quality Assurance System in Higher Education
University of Rijeka Prof. dr. Pero
Lucin Vice-RectorTempus consortium
meeting Zagreb, May 28 29, 2004
Pero Lucin, May 2004.
2
Historical background of institutional quality
assurance
2001.
2002.
2003.
2004.
Self evaluation External evaluation by Salzburg
Seminar Visiting Advisors Program team
Participation in Quality Culture project EUA
New University Satute quality assurance an
obligation
QUASYS Tempus project
Self-evaluation questionnaire How do I see my
study
Appointment of deputy rector for quality culture
Self evaluation External evaluation by Salzburg
Seminar Visiting Advisors Program team

• Projects and initiatives 2003/2004 (Senate
  decision)
• Orientation/motivational workshops for the first
  year students
• Quality culture promotion at the University of
  Rijeka
• Student perspective on quality in higher
  education
• Teachers perspective on quality in higher
  education
• On-line students rating of teachers performance

Establishment of the Quality promotion office at
the UniRi
Establishment of quality promotion teams at
University constituents
Pero Lucin, May 2004.
3
Quality promotion Projects for academic year
2003/04.
X
XI
XII
I
II
III
IV
V
VI
VII
VIII
IX
IX

• Orientation/motivational practicum for the first
  year students
• Project aims
• to help the first year students get acquainted
  with details connected with the study,
• to analyze the first year students
  expectations,
• to test and adjust the approach for further
  application.
• The project was carried out at seven faculties of
  University of Rijeka. The students feedback and
  survey results were presented at the workshop.

• Quality culture promotion at the University of
  Rijeka
• Project aims To analyze the present situation
  and to establish the quality culture promotion
  system. To build the quality promotion
  infrastructure.
• each faculty appointed the Quality Promotion
  Team consisting of staff, student and
  administration representatives. The task of the
  team was to implement programs and to initiate
  their own developmental activities.
• a visit of EU consultants to University of
  Rijeka was organized within the CARDS programs
• a visit and lecture by Ph.D. O. Havika,
  University of Bergen, Norway The Quality
  Reform of Higher Education in Norway
  Implications for Quality Development Control.
• Implications for Quality Development Control.

Pero Lucin, May 2004.
4
Quality promotion Projects for academic year
2003/04.
X
XI
XII
I
II
III
IV
V
VI
VII
VIII
IX
IX
Student perspective on quality in higher
education at the UniRi Project aim To analyse
the quality of student engagement and their
learning experience. May 2004 - Self-evaluation
questionnaire How do I see my study was applied
on the population of graduate students at all
institutions. Data collection and analysis is in
progress. Results are going to be presented
during September 2004.
Quality promotion office web pages June 2004 -
Web site fully operational.
On-line students rating of teachers
performance Project aim To set the system of
regular teaching quality assessment. The
web-based questionnaire was adapted. To be
applied during the academic year 2005/06.
Teachers perspective on quality in higher
education at the UniRi Project aim To collect
information on teaching quality from teachers
perspective. All teachers should fill in the
self-evaluation questionnaire compatible and
comparable with the students one. By the end of
May 2004 the data will have been collected.
Results are going to be presented during
September 2004.
Students evaluation of individual courses
Self-evaluation campaign at the Medical faculty,
and the Faculty of maritime studies
Pero Lucin, May 2004.
5
A National Quality Assurance Network a view
from Rijeka
National Quality Assurance Network
Agency
NVVO
NVZ
Center for QA UniZg
Center for QA UniSt
Center for QA UniOs
Center for QA UniZd
Center for QA UniDu
Center for QA VVVŠ
Center for QA ?
Center for QA UniRi
Institutional unit for QA Teachers schools
Institutional unit for QALaw Faculty
Institutional unit for QA Medical Faculty
Institutional unit for QA Faculty of Engeneering
Institutional unit for QA Univ. departments
Institutional unit for QA etc.
Institutional unit for QA Faculties in Pula
University of Rijeka Quality Assurance Network
Pero Lucin, May 2004.
6
Backbone of the QA Network
National Agency for Quality Assurance
University center for quality assurance
Institutional units for quality assurance
Pero Lucin, May 2004.
7
University center for quality assurance -
functions

• I. Organization of the university network for
  quality assurance
• Support in establishment of institutional units
  for QA at university constituents
• Training of QA staff and QA teams at the
  university
• Organization of training and education for
  academic staff, students and administration
• Induction and organization of continous academic
  discussion on quality and dissemination of the
  quality culture in the academic as well as
  nonacademic community.
• ??

National Agency for Quality Assurance

• II. Establishment of dynamic quality cycles at
  the university
• development of quality indicators
• development of self-evaluation procedures and
  organization of the external evaluation
• elaboration of development plans with the aim to
  improve quality at the university
• organization of students surveys and
  questionnaires
• analysis and research of success in study
  progression
• identification of reasons for unsuccessful,
  inefficientt and too long study progression
• identification of competences of the academic
  staff
• ?? (institutional autonomy)

University center for quality assurance

• III. Development of the portfolio at the
  university
• results of student evaluation
• success in examinations
• learning outcome
• evidence for teaching improvement
• e-learning development
• lifelong learning of the academic staff
  (continuous education)
• self-evaluation
• ?? (institutional autonomy)

Institutional units for quality assurance
Pero Lucin, May 2004.
8
University center for quality assurance -
structure
National Agency for Quality Assurance

• Administrative and organizational support (QA
  office or center)
• chair academic person - part time appointed
• secretary
• project manager
• one project manager on 10.000 students

University Quality Assurance Board or
Council Teachers students
University center for quality assurance

Institutional units for quality assurance
Pero Lucin, May 2004.
9
Institutional units for quality assurance -
functions

• I. Development and mainetance of staff portfolio
• results of student evaluation
• success in examinations
• learning outcome
• evidence for teaching improvement
• e-learning development
• lifelong learning of the academic staff
  (continuous education)
• self-evaluation
• ?? (institutional autonomy)

National Agency for Quality Assurance
Important to establish a strong link to personal
promotion, and staff recruitment and development
policy

• II. Organization of evaluation and building of
  the university network for QA
• establishment of dynamic quality cycles
• organization of students surveys and
  questionnaires
• development of quality indicators
• analysis and research of success in study
  progression and reasons for unsuccessful study
• analysis of examination policy and success in
  examinations
• analysis of quality and success of individual
  courses, modules, departments, subjects
• testing for learning outcome
• development and organization of self-evaluation
  and preparation for the external evaluation
• continous academic discussion on quality and
  dissemination of the quality culture
• investigation of competences of the academic
  staff and development of e-learning
• organization of training and education for
  academic staff, students and administration
• ISO standards for administrative functioning of
  the institution
• ?? (institutional autonomy)

University center for quality assurance
Institutional units for quality assurance
III. Participation in institutional policy
building curriculum reform
Pero Lucin, May 2004.
10
Institutional units for quality assurance -
organization
National Agency for Quality Assurance
University center for quality assurance
Academic Bord (QA Team) teachers students
Administrative support (unit)

Institutional units for quality assurance
Pero Lucin, May 2004.
11
ECTS (European Credit Transfer System) na
Sveucilištu u Rijeci
2002.
2003.
2004.
2005.
Služba za ECTS na RektoratuSveucilišni
koordinator za ECTS http//www.uniri.hr/ECTS_index
.htm
19. veljace 2002.održana radionica "Uvod u
ECTS".
Informacijski paket Informaticka
potpora Supplement diplome
19. lipnja 2002. osnovano Povjerenstvo za
uvodenje ECTS sustava
Odluka o uvodenjusupplementa diplome
Stvorene pretpostavke za uvodenje ESTS na svim
studijskim programima
Radne grupe za ECTS na sastavnicama
sveucilišta Povjerenici za ECTS
Uvodenje ESTS na svim studijskim programima
International Student Guide 2003.
Tempus projekt (koordinatori) Implementation of
ECTS and supporting measures
Pero Lucin, May 2004.
12
Project e-University
e-learning
e-library
e-student office
e-Campus
IT academia
Web portal
University Information Center (SIC)
Pero Lucin, May 2004.
13
e-learning
e-learning
e-learning Center of the University
e-library
e-learningnetwork of the University

• e-learning manager
• instructor for design
• technical support

e-student office
e-Campus
e-learning team of a faculty
IT academia
Web portal

• e-learning manager
• instructor for design
• technical support

University Information Center (SIC)
Pero Lucin, May 2004.
14
e-learning mreža Sveucilišta u Rijeci
Centar za e-learning Sveucilišta

• Zadace e-learning mreže
• Transfer alata za e-learning (e-Campus, Web CT i
  sl.)
• Razvijanje alata za e-learning
• Pomoc nastavnicima i osoblju u primjeni alata
• Specijalizacija
• Edukacija

E-learningmreža Sveucilišta

• Manager za e-learning
• Instruktor za dizajn
• Tehnicar

• Edukacija
• In house tecajevi
• In house tecajevi u suradnji s CARNet om
• Kriteriji Rektorskog zbora akreditirani
  tecajevi koje prihvati Senat ili NVVO
• Unaprjedenje kvalitete

Timovi za e-learning u sastavnicama

• Manager za e-learning
• Instruktor za dizajn
• Tehnicar

Pero Lucin, May 2004.
15
Pero Lucin, May 2004.