1
Simple System Alteration Notification
ProcessAssuming BT is the issuer.
Owner
Action
Time Scale
Goto Complex SAN Process
Simple SAN Y/N
No
Yes
BT
Operator notified of BTs planned network change
by means of a Simple SAN
At least 7 Months before planned change (Min)
SAN 1 Month (Max), unless extension requested
by Operator, and agreed by BT, due to
insufficient information provided by BT or other
reasonable extenuating circumstance
Operator
Operator provides SAN Confirmation that a). SAN
is understood, b). that Quote of costs will be
provided in 3 month timescale and c). SAN
implementation timescale will be met subject to
agreement on costs
No
Operator rejects SAN with no plan for resolution.
END
Agreement ?
Yes
Disputes Procedure
Operator provides details and Quote of costs (if
any)
Operator
SAN 3 Months or SAN Confirmation 2 months
whichever is sooner (Max)
Cont. on Next page
2
Simple System Alteration Notification
ProcessAssuming BT is the issuer.
Cont. from previous page
Operator BT
Joint Negotiations
No
Disputes Procedure
Agreement ?
Yes
SAN 4 Months or SAN Confirmation 3 months
whichever is sooner (Max)
Operator BT
Operator
Work completed, Operator invoices BT.
BT
Invoice paid when presented by Operator
Invoice 1 month