Dealing with Conflict

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Dealing with Conflict
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What is Conflict?

• Any situation
• in which your
• concerns or desires
• differ from those of
• another person

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Thomas Kilmann Conflict Modes

• Competing
• Compromising
• Avoiding
• Accommodating
• Collaborating

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Competing (Forcing)

• Goal is to win

• When quick decisive action is vital
• Important issues but unpopular action needed
• Survival issues needed

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Compromising

• Goal is to find a middle ground
• Short-term solution

• Goals moderately important but not worth the
  effort
• Two opponents with equal power strongly committed
  to their own goals
• Complex issues temporary settlement
• Time pressures rule
• Backup to collaboration that fails

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Avoiding

• Goal is to delay

• Trivial, unimportant issues
• No chance of satisfying your concerns
• Potential damage of confrontation outweigh
  benefits of resolution

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Accommodating

• Goal is to yield

• Realize youre wrong learn from others
• Show you are reasonable
• Issue is much more important to the other person
• Important to preserve harmony and avoid
  disruption
• To let people learn from their mistakes

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Collaborating

• Goal is to find a win-win solution

• Takes a long time to accomplish
• When too important to compromise
• To gain commitment by using consensus decision
• To work through hard feelings that have
  interfered with an interpersonal relationship

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Conflict is an important part of working together
to accomplish a common goal
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Conflicts Finest Moment