RXQ. 10.4.3 Customer Drop

1
RXQ. 10.4.3 Customer Drop Submitted by
Distribution Company Process Flow Diagram
Document 06-5J
Customer
Supplier receives Drop Request
Account identity confirmed(??)
Yes
No
No
Yes
Supplier sends Drop Confirmation to Distribution
Company
Supplier sends Drop Rejection to Distribution
Company (??) (??) (??)
Supplier
Distribution Company receives Drop Rejection
Distribution Company receives Drop Confirmation
Distribution Company sends Drop Request to
Supplier
Distribution Company
2
RXQ. 10.4.3 Customer Drop Submitted by
Distribution Company Process Flow Diagram
Document 06-5J
No further action required
No further action required
No
No
Customer permitted to Rescind Drop (??)
Customer receives drop confirmation letter(s)
Yes
Customer wants to Rescind Drop
Yes
Customer
Distribution Company sends drop confirmation
letter to Customer (??)
Yes
Distribution Company required to send Drop
confirmation letter to Customer (??)
No further action required
No
2
Distribution Company
Revised 8/212006
3
RXQ. 10.4.3 Customer Drop Submitted by
Distribution Company Process Flow Diagram
Document 06-5J
Customer notifies Distribution Company to
rescind Pending Drop and maintain the
relationship with this Supplier (??)
Distribution Company
Customer notifies the Supplier to rescind Pending
Drop (??)
Supplier
Customer
Supplier sends Reinstatement Request to
Distribution Company
Supplier receives Reinstatement Confirmation
Supplier receives Reinstatement Rejection
Supplier
Distribution Company processes Reinstatement
Request and sends Reinstatement Confirmation to
Supplier
Distribution Company
4
RXQ. 10.4.3 Customer Drop Submitted by
Distribution Company Process Flow Diagram
Document 06-5J
Customer
No further action required
Supplier receives Reinstatement Request
Yes
No
Yes
No
Supplier sends Reinstatement Confirmation to
Distribution Company
Supplier sends Reinstatement Rejection to
Distribution Company
Supplier
Distribution Company processes the
Customers Rescission request (??)
Distribution Company sends Reinstatement Request
to Supplier (??)
Distribution Company receives Reinstatement Confir
mation
Distribution Company receives Reinstatement
Rejection
Distribution Company