Richard Newman AMX UK Ltd Account Manager

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the Evolution of Control Systems
Richard Newman AMX UK Ltd Account Manager
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Product Overview

• What is Resource Management Suite
• Enterprise grade scalable resource management
  solution
• Designed for administrators and managers of
  networked audio visual systems
• Web based control interface
• System management
• Monitoring
• Scheduling
• Reporting

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Network Solutions
Video Conference
Command Center
Home Theatre
Classroom
Home Automation
Digital Signage
Hotel Facilities
Building Control
Corporate Facility
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System Monitoring Alternatives

• Reactive Monitoring
• Failures occur hours, days or weeks before
  notification
• Notification is delivered by unhappy customers

• Proactive Monitoring
• Notification of device failure is received
  immediately
• Message delivered through web interface, email,
  text message or pager

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Monitoring Possibilities
Audio Video Control Systems Environmental Security
Lighting Power PC Applications Network
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Manage Resources Across Your Network
RMS Server
Remote Monitoring
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• Resource Management Suite can help you.
• Proactively maintain equipment
• Is everything online?
• Lamp hours over limit?
• Equipment usage over limit?

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• Resource Management Suite can help you.
• Proactively maintain equipment
• Secure assets from unauthorised removal
• Has something been removed?
• Online or offline
• Simple loop tagging
• RFID tagging

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• Resource Management Suite can help you.
• Proactively maintain equipment
• Secure assets from unauthorised removal
• Provide help desk and monitoring support
• If something goes wrong call for help
• Text based help response
• VoIP response
• Remote touch panel access

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• Resource Management Suite can help you.
• Proactively maintain equipment
• Secure assets from unauthorised removal
• Provide help desk and monitoring support
• Schedule rooms, presets and electronic signage
• Centralised booking system
• Automatic room setup
• Welcome, Information booking panel outside each
  room

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• Resource Management Suite can help you.
• Proactively maintain equipment
• Secure assets from unauthorised removal
• Provide help desk and monitoring support
• Schedule rooms, presets and electronic signage
• Generate reports
• Room usage
• Equipment usage
• Help requests and more..

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Traditional Booking System

• What does it tell you?
• Is the room booked
• How often is it booked
• Which rooms get booked the most

• What doesnt it tell you?
• Was the room actually used
• Did the room work
• What equipment was used
• What equipment gets used most
• Who uses the room most
• Who books the room and doesnt use it
• Were there any help requests
• If so, user or system error
• What equipment is problematic

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What can RMS provide?

• Schedule and Automate the A/V system startup
• Check availability
• Reserve room
• Preset Devices, Lights, Climate
• Real-time system monitoring
• Remote Diagnostics and Analysis
• Real-Time Notifications and Reporting
• Two-way Messaging
• System Reliability
• Standardised Global Solution

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What can RMS provide?

• True A/V system Automation
• Pre-configured for specific user
• Usage and Device status monitoring
• Evaluate usage patterns
• Plan future AV purchases with confidence
• Perform preventive maintenance
• Isolate problems and pinpoint solutions.
• Export data logs, from Help Desk Notes to
  Equipment Usage, for customizable reports.
• Web reports available anytime.

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AMX Resource Management Suite

• Overview The value of RMS

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The Value of RMS
Commercial - Clients

• Boardrooms
• Conference rooms
• Training/Classroom facilities
• Meeting rooms
• Display / Signage systems
• Presentation systems
• Network Operations Centers

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Revenue Opportunities

• RMS enables users to

• Protect their technology investment with
  proactive support
• Provide superior customer service
• Enable global access to manage their system
• Environmental factors

• Access their technology through one, easy-to-use
  Web interface
• Limit and plan operational costs
• Easily expand as the enterprise grows
• Provide ROI on technology investments through
  detailed reporting capabilities

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RMS Return on Investment

• ROI Independent Case Study
• Project - University of Minnesota
• Reasons for study
• Cost of ownership
• Protect investment
• Managed Vs un-managed system

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RMS ROI

• No control system or RMS
• Investment 12,000 per room
• Average Uptime 64
• Downtime due to user problems 24
• Downtime due to equipment 12

• Control system only
• Investment 16,000 per room
• Average Uptime 82
• Downtime due to user problems 10
• Downtime due to equipment 8

Courtesy of Sound and Video Contractor Sep 20,
2006, By Linda Seid Frembes
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RMS ROI

• Networked centrally managed system (RMS)
• Investment 19,000 per room
• Average Uptime 97
• Downtime due to user problems 2
• Downtime due to equipment 1

Courtesy of Sound and Video Contractor Sep 20,
2006, By Linda Seid Frembes
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RMS ROI

• Cost of Ownership speculation that having no
  system is cheaper is a myth

Analysis Courtesy of Jim Gregory, University
of Minnesota
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RMS ROI

• Measuring Real Cost
• Hourly cost over 1 year
• No control system - 11.88
• Fully managed system - 10.72
• Hourly cost over 5 years
• No control system - 4.30
• Fully managed system - 2.89

Analysis Courtesy of Jim Gregory, University
of Minnesota
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RMS ROI Important Factors

• Usability and availability of technology
• Satisfaction with classroom time
• Emotional factors

Analysis Courtesy of Jim Gregory, University
of Minnesota
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Conclusion

• Un-managed system
• Device control
• Simple user interface
• Transparent technology
• Reactive monitoring
• Passive scheduling
• Manual reporting

• Managed system
• Device control
• Simple user interface
• Transparent technology
• Remote system control
• Help facilities
• Pro-active monitoring
• Intelligent scheduling
• Full system reporting
• Full system administration
• Return on investment

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Thank You