Selling IBM Lotus Notes and Domino 6.5

1
Selling IBM Lotus Notes and Domino 6.5
2
Agenda

• What are IBM Lotus Notes and IBM Domino?
• IBM Lotus Domino Server and Administration
• IBM Lotus Notes Client Family
• IBM Domino Designer and Application Development
• Purchasing Options
• Customer Migrations to Domino and IBM Success
  Stories
• Conclusion

3
What are IBM Lotus Notes and Domino?

• IBM Lotus Domino is a highly secure server
  platform which allows customers to rapidly build
  collaborative applications and world class
  messaging solutions.
• Core tasks (mail, calendar, directory, security,
  web server, etc.) are integrated
• Domino Administration, Statistics and Monitoring
  are integrated.
• IBM Lotus Notes represents the client side,
  offering the industrys most secure and full
  featured collaboration client.
• Lotus Notes provides users access to email,
  calendar, to-do, and contact information.
• Lotus Notes is the premier rich client for
  accessing Domino applications. These
  collaborative applications allow customers to
  improve their core business processes.
  Applications can be created by your own internal
  developers, or purchased from a variety of third
  party commercial vendors and IBM Business
  Partners.
• The Lotus Notes family also includes clients for
  accessing Domino via Web Browsers, Mobile
  devices, and even Microsoft Outlook.

4
IBM Lotus Notes and Domino Architecture
security
Choice of client Lotus Notes (Windows and
Mac), Domino Web Access (Windows and Linux),
POP3/IMAP, Mobile Devices, MS Outlook
Mail Server
Web Server
Development Tools
Directory Server
Collaboration Server
Integrated Administration, Statistics and Events,
Monitoring
Runs on multiple platforms IBM AIX, IBM OS400,
IBM zOS, Linux, Microsoft Windows, Sun Solaris
5
IBM Lotus Domino Server
6
IBM Lotus DominoProvides a highly secure
messaging and collaboration platform for sharing
data and connecting your employees and extended
communities

• Provides Customers Choice
• Operating System, Hardware Platform, Directory,
  Client Access
• Lower Cost Of Ownership
• Policy Based Administration, Network Bandwidth,
  Server Storage, Quota Management
• Unmatched Security
• Granular Levels Server, Database, View, Field.
• Integrated Seamless PKI encryption. Digital
  Signatures. Execution Control Lists
• Smartcards
• Ensured Reliability
• Clustering for both Failover and Load-balancing
• Transaction Logging, Automated Server Restarts
  and Diagnostic Data Collection
• Advanced Administration Tools, Statistics and
  Events, Tivoli Analyzer

7
What is new in IBM Lotus Domino 6.5Provides a
highly secure messaging and collaboration
platform for sharing data and connecting your
employees and extended communities

• New platform support
• Linux on IBM zSeries
• Microsoft Windows 2003 Server
• Database unread marks can now replicate between
  databases on clustered servers or on all servers
  where the database resides.
• Rename a Resource by changing its name, Site,
  and, if the Resource is of type "Other," its
  category.
• Administration enhancements
• Unified interface for Fault Recovery and Cleanup
  Scripts.
• Advanced diagnostic tools for memory and
  semaphore management
• Automatic diagnostic collection tool
• Domino for z/OS native hardware cryptography for
  SSL
• Statistics and Monitoring platform statistics for
  Domino on Linux
• Server.Load now includes workloads for Domino Web
  Access, IMAP, and R6Mail.

8
Domino Administration Client
9
Domino Policy Based Administration
10
Controlling Your Companys Email
Journaling allows the Domino router to keep a
copy of messages that are sent in your
environment.
The Domino router can check whether incoming SMTP
connections originate from servers listed in one
or more DNS blacklists (DNSBLs) before delivering
messages.
11
Server Based Mail Rules

• Automate actions at the server, to help manage
  e-mail before it gets to the users mail files.

sender subject body importance delivery
priority To CC BCC To or CC body or subject
Internet domain size (in bytes) all documents
any attachment name number of attachments form
recipient count any recipient
12
IBM Lotus Notes Family
13
IBM Lotus Notes 6.5Provides a world-class
messaging and collaboration platform to help
integrate people and business processes

• Gives users a single access point to their most
  valuable messaging, collaborative and personal
  information management (PIM) resources through
  the new Lotus Workplace for Notes welcome page
• ?Integrates Lotus Instant Messaging functionality
  to provide presence awareness and enable users to
  initiate chats with colleagueswithout launching
  a separate application
• Maximizes responsiveness through follow-up
  function and visual indicators to show users when
  theyve forwarded or replied to e-mail messages
• Helps reduce total cost of ownership through
  minimal training requirements, end-user
  productivity enhancements and built-in management
  function like Smart Upgrade

14
Lotus Notes Workplace Welcome Page Improves
productivity by providing unified access to the
tools, tasks, and the people users work with
15
Lotus Notes - Mail
16
Lotus Notes - Mail
Running on Apple Mac OS X
17
IBM Lotus Instant Messaging integrationOffers
peripheral vision, while users remain within the
context of an e-mail or task

• Single Sign-On
• View and manage online status
• Presence awareness through online status
  indicators
• Mail view
• To, From and CC fields on received and sent
  messages
• Right-click menu support
• Initiate chat sessions
• Instant Messaging Contact List
• Add Instant Messaging integration to custom
  Domino applications

18
Follow UpMark e-mail messages with a follow-up
flag to indicate that further action is warranted
maximizing user responsiveness to incoming
requests

• From the Inbox, a user can flag a message to be
  looked at on a later date via Follow Up.
• Flags for high, normal, or low priority
• Alarms can be set for a specific date and time,
  including e-mail notifications
• Inbox can be sorted via follow-up priority flags
• Follow up information is included on the e-mail
  header

19
Managing your inboxIncrease control over the
flow of communications to improve operational
efficiencies

• Block Mail from Sender
• Block future messages from a specified sender
  from display in the inbox view by automatically
  moving them to the Junk Mail folder
• Easily manage list from Junk Mail folder
• Helps users reduce junk mail and quickly navigate
  to important messages
• QuickRules
• Easily accessible on Tools drop down menu
• QuickRules automate the creation of rules, by
  populating the sender, domain, and subject from
  the selected message
• Manage or remove from Rules view

20
Lotus Notes 6.5 - Additional features increase
productivity

• Drag and drop e-mail messages from the inbox view
  to the calendar or to-do icon on the bookmark bar
  to automatically create and populate a new entry
• View only unread mail in the inbox view by
  toggling on and off
• Confirm when selecting Mark All Read or Mark All
  Unread
• Time column added to inbox view
• Set Lotus Notes as the default mail client, so
  that when users click a mailto link on a Web
  page, a new message window will automatically
  open in Notes.
• Smart Upgrade continues to allow users on Notes 6
  or higher to seamlessly upgrade to the latest
  version with a single mouse-click

21
IBM Lotus Domino Web Access
Linux client running on Mozilla
22
IBM Lotus Domino Web Access
23
Domino Access For Microsoft Outlook
24
Lotus Domino Designer
25
IBM Lotus Domino Designer 6.5
Rapidly create multiplatform applications to
automate business processes and increase workflow
efficiency

• Add online awareness to forms and views
• Enable a names field to show online status
• Enable a column to show online status
• New embedded element Instant Messaging Contact
  List
• Embed on a form or page
• Export a view as comma separated values (CSV)
• All LotusScript backend classes, methods, and
  properties new in 6.0 are available in Java/CORBA
  and COM
• AdministrationProcess, ColorObject, DxlExporter,
  DxlImporter, NoteCollection, ReplicationEntry,
  RichTextDoclink, RichTextNavigator,
  RichTextRange, RichTextSection, RichTextTable

26
Domino A Secure and OpenApplication Platform
Notes Client
Web browser
MS Office
NRPC, HTTP, NNTP, POP, IMAP, SMTP, LDAP
COM OLE
Visual Basic
Enterprise Data
LEI DECS LC LSX ODBC
portlets Portal Builders
Portals
XML
Domino Toolkit For WS Studio
anything that reads XML
Domino Everyplace Access Lotus EasySynch WebSphere
Everyplace Access
3rd party
Java Server Pages (JSP)
Mobile Devices, Smart Phones, PDAs
27
Take Advantage of Domino Features

• Awareness and Instant Messaging
• Column Color Coding
• Cascading Style Sheets
• Collapsible Framesets
• and much much more!

28
Lotus Domino ?? MS Excel

• Using LotusScript and COM, it is simple to
  integrate Domino data into MS Office applications.

29
Powered By Domino Web Sites
30
Thousands of Commercial Domino Products

• Team / Community Discussion Databases and Forums
• Document Storage and Collaboration
• Customer Relationship Management
• HelpDesk / Customer Support
• Human Resources
• Billing Systems
• Inventory Management / Supply Chain Tracking
• Project Management
• Sales Force Automation
• Administration Tools Anti-virus, Backup and
  Restore, SPAM filtering
• Infrastructure Tools Server Administration and
  Management

31
Free/Open Source Software

• Sites such as the Lotus Developer Domain Sandbox
• http//www.lotus.com/ldd/sandbox.nsf
• and OpenNTF
• http//openntf.org
• allow Developers to create and share applications
  with the entire IBM Lotus Domino Community.

http//www.hinkyminky.net/domBulletin
32
Purchasing Options
33
Offerings Designed To Meet Your Needs

• The Lotus clients are purchased via Client Access
  License (CAL)
• IBM Lotus Notes for Messaging
• Provides a full featured rich client (Win32/Mac)
  for accessing messaging, calendar and scheduling,
  and PIM (directory) functions
• IBM Lotus Notes for Collaboration
• Adds support for collaborative applications to
  Notes for Messaging
• IBM Lotus Domino Web Access for Messaging
• Provides access to messaging, calendar and
  scheduling, and PIM (directory) functions through
  a Web browser
• IBM Lotus Domino Web Access for Collaboration
• Adds support for collaborative applications to
  DWA for Messaging
• Domino Designer
• Enables Application Developers to build Domino
  applications

34
Offerings Designed To Meet Your Needs

• The Domino Server offerings are purchased per CPU
• Domino Messaging Server
• Provides access to messaging, calendar and
  scheduling, and PIM (directory) functions
• Domino Enterprise Server
• Provides access to messaging, calendar and
  scheduling, and PIM (directory) functions
• Provides access to full collaborative
  applications
• Provides Domino clustering for failover and
  load-balancing
• Domino Utility Server
• Provides unlimited access to collaborative
  applications, but does not allow the use of
  individual mail files.
• Customers can choose to access their Domino
  applications through a Web browser, or via a
  separately purchased Lotus Notes client.
• Applications are available to users internal to
  your company, as well as external.
• Access is allowed for individually authenticated
  as well as anonymous users.

35
Complete Enterprise Option (CEO)

• CEO Product Categories are collections of closely
  associated products, which together, create an
  enterprise infrastructure solution. These CEO
  Product Categories are offered on a per user
  basis and are subject to specific acquisition
  rules including a minimum initial user quantity
  requirement.

Example
Product Category Products Included in Bundle Solution Minimum Initial User Requirement
Lotus Communications Domino Messaging per Processor Domino Enterprise per Processor Notes with Collaboration Notes with Messaging Domino Web Access for Collaboration Domino Web Access Messaging IBM Lotus Domino Webmail Domino Designer Lotus' leading messaging, groupware and collaboration clients and servers accessed either through the Lotus Notes Clients or Web Browsers 100
http//www.lotus.com/services/passport.nsf/a90f539
1e1a5e46b85256a81005fd293/e88f9dfeb466c1ad85256a84
005de11b?OpenDocument
36
IBM Lotus Domino Express

• Offerings designed to make it easy for small and
  medium business (SMB) organizations to acquire,
  deploy, and use the same rock-solid messaging,
  scheduling and solutions leveraged by large
  organizations.
• Pricing, packaging, and promotion are optimized
  for small and midsized organizations.
• Available only for companies that have 1000
  employees or less.
• Similar to CEO, no client/server purchase, just
  purchase via of users.
• Domino Collaboration Express
• Allows customers to use both the messaging and
  collaborative capabilities of Domino.
• Customers can choose to access Domino via Lotus
  Notes, or Lotus Domino Web Access clients for
  both email and collaborative applications.
• Does not allow the use of Domino Clustering or
  advanced Directory functions
• Domino Utility Server Express
• Provides unlimited access to collaborative
  applications, but does not allow the use of
  individual mail files.
• Customers can choose to access their Domino
  applications through a Web browser, or via a
  separately purchased Lotus Notes client.
• Applications are available to users internal to
  your company, as well as external.
• Access is allowed for individually authenticated
  as well as anonymous users.

37
Additional Software Included With Your Purchase

• WebSphere Application Server and Lotus Domino
  Toolkit for WebSphere Studio
• IBM Lotus Domino customers are entitled to a
  restricted license version of WAS
• WAS can run servlets that access Domino objects
  via the Domino 6 JSP tags
• WebSphere Portal Express and Lotus Instant
  Messaging and Web Conferencing
• http//www.lotus.com/lotus/offering1.nsf/wdocs/65e
  ntitlement
• IBM Lotus Domino customers with active
  maintenance agreements are entitled to 20 user
  licenses of IBM Lotus Instant Messaging and Web
  Conferencing as well as a 20 user license of IBM
  WebSphere Portal Express at no additional charge
• Allows customer to take advantage of the new
  instant messaging integration points in the Notes
  6.5 client, as well as the previously introduced
  integration of Web Conferencing within the Notes
  scheduling form
• Allows customers to extend their Domino
  applications via WebSphere Portal
• Limited-time offer October 1st, 2003 until
  December 31, 2003
• Does not apply to IBM Lotus Domino Express
  customers

New and Limited Time Offer!
Great Service Opportunity!!!
38
IBM Passport Advantage Advantage Express

• Passport Advantage
• Designed for larger enterprises.
• Offers better pricing for your volume purchases
  over time and is based on your Relationship
  Suggested Volume Price (RSVP) level.
• Passport Advantage Express
• Designed to meet the needs of medium-sized
  businesses.
• Designed for single-site, smaller enterprises.
• Combines the full Passport Advantage product list
  with the simplicity of transaction-based
  acquisition
• Both include a full twelve months of software
  maintenance with each license.

http//www.lotus.com/services/passport.nsf/WebDocs
/Passport_Advantage_Home
39
Worldwide software e-Catalog

• Shop for IBM software products with on-line
  purchasing through IBM's Passport Advantage
  Express program.
• Includes license, support and one-year renewable
  Software maintenance.
• Links to product information and product pricing
  specific to your country.

http//www.ibm.com/software/info/ecatalog/
40
Customer Migrations To Domino
From Exchange
From Groupwise
41
Domino 6 Supports Worldwide Strategic
Messagingand Collaboration Platform for
International Distributor

• To develop a consistent global IT systems for its
  worldwide strategy, DKSH decided to replace its
  different email systems--including Microsoft
  Exchange and Novell Groupwise---and deploy an
  advanced communication and collaboration
  infrastructure based on IBM Lotus Domino 6
  servers.
• "One of the main reasons DSHK chose Domino is
  that it is a very self-contained system that does
  not depend much on the underlying platforms it
  runs on--whether that's Windows, Linux or another
  platform. From DKSH's perspective that meant that
  we could more quickly deploy our infrastructure
  and applications.
• "Second, we know from experience that Lotus Notes
  and Domino are more than just messaging. The
  system has lots of out-of the-box functionality
  we could build-on in developing workflows to
  support new company-wide administration
  processes.
• "Third, the ease of Domino 6 system
  administration is a big plus compared to
  Microsoft Exchange, and that will result in total
  cost of ownership savings. Server-centric
  features such as centralized, multilingual Notes
  client upgrades are a big step forward compared
  to the traditional way of pushing out new
  software
• Zoltan Peter Szabo, DKSH's Chief Information
  Officer

42
Collaboration thrives at Southern California
Edisonafter switch to IBM Lotus software

• When SCE's e-mail system had to be upgraded, the
  decision makers wanted to streamline the process.
  Users were on several different systems, so
  consolidation on a common platform was needed in
  order to make e-mail easier to support. But which
  e-mail system to choose? At the time Microsoft
  Exchange was SCE's primary system. Exchange
  offered e-mail and calendaring, but little else.
• SCE chose IBM Lotus Notes and Domino for its
  lower cost of ownership and powerful
  collaboration capabilities. "The Notes and Domino
  environment was easier to implement because of
  the way the components are integrated, and how
  they build upon each other," Pinter says.
• Lotus Notes and Domino are known for their robust
  security features. As a result, SCE's business
  has never been hurt by the wave of viruses and
  hacker attacks that have plagued corporate
  America in recent years. "The security
  functionality has turned out to be a real win for
  us," Pinter says. "We have not been affected by
  all the viruses other companies have. This has
  saved us significant time and money.
• "With Notes and Domino, when you build a new
  application you're basically reusing the
  collaboration and workflow engines and the
  applications you have already built "The
  reusability of basic infrastructure provides a
  significant return on investment.
• - Mike Pinter, Director of IT Infrastructure
  Services

43
Greif switches from Exchange to Domino for the
applications and gets a windfall in the bargain

• Our migration from Microsoft Exchange and
  Outlook to Lotus Notes and Domino was one of the
  smartest tactical and logistical moves of my 12
  year IT career. With Domino we've transformed
  slow, e-mail based processes into streamlined
  Domino applications we can share company-wide.
  And I'm convinced Domino positions us to
  integrate with far more back-end applications
  than we could with Exchange or any other
  solution.
• With Exchange we were basically running our
  business and sharing documents via e-mail, and
  revision control was difficult Domino's TeamRoom
  application has minimized this problem for us,
  keeping all our shared documents in one central
  repository and eliminating the need for huge
  amounts of e-mail storage.
• With our Domino servers, we have better
  performance, reliability and availability"The
  Domino servers either aren't going down at all,
  or with clustering we aren't noticing when they
  do. It's a much more robust system
• Since completing the switch-over from Outlook to
  Notes in September of 2002, the Greif Help Desk
  receives 30-40 fewer e-mail related calls each
  month."... "People are a lot more likely to get
  answers from the Notes Help
• - James Hayes, System Analyst at Greif

44
Medical Device Maker Medex Cures
ItsCommunication Ills With IBM Lotus Notes and
Domino

• Medex maintained two different groupware
  platforms - IBM Lotus Notes in Europe and
  Microsoft Exchange in the United States. The
  company wanted to standardize on a single
  platform worldwide After examining the
  successes born from using Lotus Notes and Domino
  in Europe, and seeing the Lotus commitment to Web
  access, the company decided to standardize on the
  robust IBM messaging and collaboration platform.
• We migrated our new employees from Microsoft
  Outlook and Exchange to IBM Lotus Notes and
  Domino because we needed efficient, secure
  Web-based e-mail. For us, an employees ability
  to access information quickly and securely from
  our website is an integral part of our business."
  
• "As Medex looked to its future, all plans
  regarding technology deployment pointed to Lotus.
  A key mission at Medex is to be responsive to
  our customers. Lotus Domino makes it simple for
  us to respond quickly and effectively to customer
  needs and/or requirements."
• - Cliff Oman, Vice President of Information
  Technology, Medex, Inc.

45
IBM Customer Reference and Success Stories
http//www.ibm.com/software/success/

• Over 100 Domino-specific Customer Success
  Stories. See how customers around the world,
  large and small, are using Domino to enhance
  their business processes.
• Recent Competitive Winbacks
• Greif switches from Exchange to Domino for the
  applications and gets a windfall in the bargain
• http//www-3.ibm.com/software/success/cssdb.nsf/CS
  /EHON-5M9KHD?OpenDocumentSitelotus
• Southern California Edison powers a collaborative
  environment choosing IBM Lotus Notes and Domino
  over Microsoft Outlook and Exchange
• http//www-3.ibm.com/software/success/cssdb.nsf/CS
  /EHON-5NMNTV?OpenDocumentSitelotus
• http//www-3.ibm.com/software/swnews/swnews.nsf/n/
  jmae5nllbd?OpenDocumentSitelotus
• WEBCAST https//www6.software.ibm.com/reg/lotus05
  /lotusevents-i?S_PKG102ADM95FRL
• Medex Cures Its Communication Ills With IBM Lotus
  Notes and Domino
• http//www-3.ibm.com/software/success/cssdb.nsf/CS
  /EHON-5QDNB6?OpenDocumentSitelotus
• DKSH - IBM Lotus Domino 6 Supports Worldwide
  Strategic Messaging and Collaboration Platform
  for International Distributor
• http//www-3.ibm.com/software/success/cssdb.nsf/CS
  /EHON-5PGLCX?OpenDocumentSitelotus

46
And the winner is

• August 22, 2003
• http//www.zdnet.com.au/itmanager/technology/story
  /0,2000029587,20277558,00.htm
• The real battle between Lotus and Microsoft no
  longer rests on mere e-mail or calendaring.
• with Lotus Domino you have that multi-platform
  support that you don't quite get with Microsoft
  Exchange
• One of the great features of Lotus Domino is the
  Administrator tool.

Editor's Choice Lotus Domino/Notes many
companies are showing an impressive return on
investment with Lotus Domino and we're not
surprised. It features a more consistent
framework than Exchange, its common toolkits are
more tightly integrated, and above all it's a
much better platform for developing applications.
47
IBM Redbooks

• Well over 100 Domino related books.
• Upgrading to Lotus Notes/Domino 6
• Migrating from Microsoft Exchange 5.5 to Lotus
  Notes and Domino 6
• Lotus Domino 6 spam Survival Guide
• Domino Designer 6 A Developer's Handbook
• Lotus Domino 6 for Linux
• Implementing IBM Lotus Enterprise Integrator 6
• Distributing Notes Clients Automatically
• Portalizing Domino Applications for WebSphere
  Portal
• Active Directory Synchronization with Lotus
  ADSync
• and many many more

http//www.redbooks.ibm.com
48
Complete end-to-end client-to-server
solutionLotus software for Linux offers a
compelling platform for world class collaboration

• Lotus Domino Web Access 6.5 supports Mozilla
  browser 1.3.1
• Lotus Domino 6.5 for Linux on IBM zSeries S/390
• Lotus Enterprise Integrator 6.5 offers support
  for Linux

49
Lotus Market Leadership
IBM is clearly 1

• Market leader in collaboration (messaging,
  instant messaging, premises-based web
  conferencing, team collaboration, portal)
  according to both IDC and Gartner
• Designed for scalability, reliability,
  managability, and security
• Multi-platform, open standards solutions
• Features to lower your overall Total Cost of
  Ownership
• More than just email means increased Return on
  Investment
• Broadest programmability support -- power users
  to professional developers
• IBM is the only vendor who can provide a total
  ebusiness on demand solution. (software,
  hardware, services, training, education, support,
  outsourcing, financing)

50
Top reasons to make the move to IBM Lotus
Notes/Domino 6.5 IBM Lotus Notes and Domino 6.5
bring together all elements necessary to maximize
collaboration and human interaction

• Empowers productivity
• Instant Messaging integration
• Enhanced mail experience
• Flexibility
• Extended platform support
• Linux client choice offering end-to-end
  collaborative solution
• Helps reduce total cost of ownership

• IBM the market-leading vendor you can trust
• Leading-edge services and solutionsavailable
  whenever and wherever you need them
• IBM global network of Business Partners
• IBM Software Services for Lotus
• IBM Global Services

51
(No Transcript)