BT Managed Services Innovate

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BT Managed ServicesInnovate
http//business.btireland.ie/innovate
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Market Drivers
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Changing Demands on your Organisation IT
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Innovate Options Innovate Managed Services Innovate Technical Support Hardware Maintenance
Setup ? ? Optional
9 5 Service Desk ? ? ?
Remote Desktop Support (End User) ? Optional Optional
Remote Server, SAN Network Support ? ? Optional
Microsoft, Exchange, Citrix, SQL Support ? ? Optional
Commvault, Backup Exec Support ? ? Optional
24/7 Proactive Monitoring (Key Valued Add) ? ? Optional
Change Management ? Optional Optional
Problem Management ? ? Optional
4 hours onsite per month ? ? Optional
Quarterly Meeting (Service Management) ? Optional Optional
Annual Meeting (Service Management) ? ? Optional
Patch Management ? Optional Optional
Server Restoration ? Optional Optional
Security Antivirus Health Check ? Optional Optional
Hardware Maintenance Optional Optional ?
24x7 Support Optional Optional Optional
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What exactly is supported?

• Primarily HP DELL hardware
• SAN, NAS Server
• Desktop, Laptop, Printer, UPS
• Other hardware can be managed via vendor by BT
  Service Desk
• Cisco hardware software
• Routers Switches
• PIX ASA firewalls
• Nokia/Checkpoint firewalls
• Other network hardware can be managed via vendor
  by BT Service Desk

• Microsoft Windows Server Operating System
• Active Directory
• User Mailbox administration
• Exchange Server
• Citrix
• SQL Server (DBA)
• Malware software Trend, Symantec, Sophos,
  Macafee, Microsoft
• VMware
• Microsoft ISA
• Websense
• Commvault
• Backup Exec
• End User Remote Assistance on desktop
• Microsoft Windows XP or Vista
• Microsoft Office
• File Print Services

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What else do I get?

• Patch management automated deployment and
  reporting on all critical patches and
  vulnerabilities
• Quarterly or annual service reviews
• Automated customer portal with real-time web
  report on IT performance
• Firewall Router access security management
• Health checks support on Malware software e.g.
  Trend Antivirus updates
• Server restoration for complete failure from tape
  media
• Network device configuration automated backups
• Option for extended hours, 24/7 service and/or
  Data Centre hosting resilience

• World class ITIL/ISO based BT Service Desk
• Customer handbook
• BT Service Desk calling card for end users
• VIP response
• Over 100 Remote IT Professionals including senior
  consultants
• Onsite engineer support across Ireland
• ITIL/ISO Incident management including escalation
• Change management
• Problem management forming virtual teams
• Fully proactive 24/7 monitoring of key systems
• All Servers
• All key Server applications e.g. Citrix,
  Exchange, SQL
• All critical LAN Network devices
• All desktops

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Web Automated Executive Level Reports
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Typical Bolt Ons

• Data Centre Hosting
• Cisco IPT (CCM)
• UNIX
• Hardware Maintenance
• 24x7
• Extended Hours

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What are theBenefits?
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Benefits

• Intelligent IT support enabling you to do more
  business
• Remove multiple contact points hassle for your
  IT services
• Straightforward IT costs budgeting
• Reduced investment costs in complex IT skills
• Save valuable business time with specialist IT
  support
• Complement existing resource with over 100
  professionals
• Free up current resources to work on core
  business projects
• Avoid days of downtime on mail, applications or
  connectivity
• Always available online IT report
• Concentrate on core business knowing your IT is
  protected by a trusted partner
• Access to BTs award winning Service Desk IT
  professionals
• BT as a partner can help you choose the right
  products technologies for the future

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