How To Turn A Battleship

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How To Turn A Battleship

• Rodney E. Weis, Director
• Peter W. Lange, Associate Director
• Texas AM University
• Transportation Services

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Define Your Vision/Goals

• Where do you want to be in 5 years?
• Do you have the resources to get you there?
• Do you have the internal support to make the
  changes?
• Do you have the external support to make the
  changes?

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Perform Business Analysis

• The internal house MUST be in order before going
  public!
• Do we have the right people?
• Do you have the financial resources?
• What changes need to be made internally?

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Identifying the Need External Factors

• How customers perceive the department
• Analyze your customer comments and complaints
• Familiarize yourself with the political landscape
• Who can help you?

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Identifying the Need Internal Factors

• How employees perceive the department - some may
  be hesitant to change
• Do employee skill sets match their duties?
• Is morale low?
• Communication can ALWAYS be improved!

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What Changes?

• Software?
• Hardware?
• Organizational Structure?
• Policy Procedure?
• Financial Plan?
• Image?

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Define Your Strategy

• ALWAYS get your facts together first
• Build your case from a business and customer
  service perspective
• Do you have time to get buy-in from your
  organization?
• Identify the group to start on
• Under promise over deliver!

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Business Analysis

• Review your business rules
• What are you still doing that should be changed
  with technology, etc.
• Is it really a RULE or just past practice?
• Show verifiable evidence
• Examine industry standards and best practices in
  peer organizations

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Landmines Where are they?

• Everywhere!
• Faculty
• Administration
• Long-term staff members
• Students
• Public
• Alumni

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How do you avoid stepping on landmines?

• Communication Efforts open forums, newspaper
  articles, meetings
• Find out how you can get the most bang for your
  buck where you get the most support start
  there
• Advertisements, news media
• Get people talking

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Can we have that too?

• Is there a projected date for which TS will
  begin keeping waitlists for faculty and staff in
  a similar way in which they are being kept for
  students? We do keep wait lists regarding
  employee preferences based on their seniority in
  the department. Employees currently waiting to
  get into PA 55 have been employed here for up to
  18 months. We now keep a PA39 wait list. However,
  it is strictly hit and miss as to how these
  people are able to be reassigned to these
  lots. We do not want to "spam" your department by
  continually sending these requests over.....yet
  that is the bottom line of the process that is
  now in place.
• -- Zone Administrator

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How do you avoid stepping on landmines?

• Stay visible - constantly
• Keep planting the seed
• Take your victories and accept your failures
• Dont give up if you get hit
• Develop Allies/Relationships

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Results
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• TS Predecessor, PTTS, was not renowned for
  communicating policies to students and faculty.
• People should give TS the benefit of the doubt
  that it is trying to improve the parking
  situation at AM.
• David Shoemaker,
• The Battalion
• May 4, 2004

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Residence Hall AssociationResolution

• December 2004 RHAs idea
• That the Residence Hall Association agree to the
  oversell of student lots and parking garages in
  order to better accommodate the on-campus
  community.
• Passed 40 to 4

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