City of Koronadal

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City of Koronadal E-Government Online System An
Innovations in Technology and Governance Case
Study
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City of Koronadal E-Government Online System An
Innovations in Technology and Governance Case
Study

• Joint Project and Development by
• City of Koronadal Planning Office
• Koronadal Investment Center
• TICK Technology, Information and
  Communication in Koronadal
• SP Committee on Good Governance

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Koronadal E-Government Online SystemPutting
People at the Center
i-GOVERNANCE IN NAGA CITY, PHILIPPINES An
Innovations in Technology and Governance Case
Study For the past decade, Naga City has
harnessed information technology to improve,
enhance, and redefine traditional notions of
governance. The citys i-Governance initiatives
seek to engage individual citizens in civic
affairs and increase their access to the local
decision-making process. The program is
motivated by the conviction that encouraging
participation in governance leads to a more
accountable and responsive government and fuels
innovative approaches in city management. A
richly featured city website offers residents the
ability to access critical information on local
services.
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Koronadal E-Government Online SystemPutting
People at the Center
Improving Governance through Increased Efficiency
and Local Participation Among the oldest cities
in the Philippines, Naga City traces its roots
back to the late 16th century. It is located
approximately 450 kilometers south of Manila on
the main island of Luzon. Despite a proud and
rich history, Naga is a landlocked city lacking a
seaport or airport, severely limiting its
opportunities to catalyze trade and commerce.
While it possesses a rich endowment of fertile
soil and mineral resources, agricultural
productivity has historically been low, requiring
an increasing dependence on neighboring towns
to meet its local rice requirements.
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Koronadal E-Government Online SystemPutting
People at the Center
i-Governance Putting People at the Center On
December 15, 2001, with President Gloria M.
Arroyo in attendance, Naga City launched its
i-Governance Program during the celebration of
its 53rd charter anniversary. Representing a new
framework for approaching the challenges of local
governance, the i-Governance Program incorporated
the citys ICT-DEV initiatives while placing a
new emphasis on greater participation of
individual citizens in all governance matters. At
its core, i-Governance stands for inclusive
governance, which seeks to embrace, rather than
exclude, individuals, peoples and sectors in
running government information openness, which
demonstrates that information is power, and
truly empowering when placed in the hands of
citizens interactive engagement, which
prioritizes the need for continuing dialog
and exchange of information between authorities
and constituents, and innovative management,
which commits the city to a culture of excellence
sustained by creativity and innovation.
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Koronadal E-Government Online SystemPutting
People at the Center
As an online component of Naga.gov, NetServe
provides an extensive catalog of the services
provided by the city government including
procedures, response time and responsible
personnel for each type of service information
about city finances, including details about the
annual city budget postings of biddings and
public offerings and their outcomes city
ordinances and resolutions and a directory of
city officials, their contact numbers and email
addresses.
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Koronadal E-Government Online SystemPutting
People at the Center
Results and Outcomes Overall, the combination of
program innovation and efficiency gains proffered
by the use of information technology has resulted
in significant gains along the following
indicators Improved local finances
i-Governance and ICT-DEV have contributed to an
increase in local revenues from PhP 13M in 1988
to PhP 132M in 2002, thus, sustaining the growth
of Naga City (economic growth is estimated by the
Asian Development Bank at an average of 6.5
annually). ICT-DEV was instrumental in increasing
local government income by 76 to 112 and
reducing operating costs through reduction in
manpower and improved personnel productivity.
This has provided the city with more funds for
its growth and equity-building programs
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Koronadal E-Government Online SystemPutting
People at the Center
The transparency mechanisms introduced by
ICT-DEV and i-governance, especially with regard
to bids, awards and city procurement, has led to
reductions in procurement costs. More effective
and efficient service delivery Streamlining of
processes and the computerization of common
applications has improved service delivery times.
This is particularly evident for frontline
services such as Naga City ITG Case Study, Page
5 o Determination of business and real property
tax due from 4 hours to 1minute o Issuance of
birth certificates from 1 week to 30 minutes o
Processing of Mayors Permit from 2 hours to 30
minutes o Processing of Building Permit from 15
days (as mandated by the National Building Code)
to five days These results have led to Naga being
chosen by the Philippine Chamber of Commerce and
Industry as the Most Business-Friendly City in
the Philippines in 2002. In the same year, the
city was selected by the DILG as the regional
model for its Anti-Red Tape Campaign.
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Koronadal E-Government Online SystemPutting
People at the Center
These improvements are also being felt at the
household level. The average annual family income
of Nagueños is 126 percent higher than the
average family in the greater Bicol region. At
PhP 174,500, it is also 42 percent higher than
the national average and comparable with the
average urban family income. Posting of the city
budget on the Internet has instilled further
consciousness among city government agencies
about the need for streamlining and continuous
improvements in efficiency and productivity. A
larger share of the city budget is now being
allocated away from personnel services and into
capital expenditures and maintenance and
operating expenses. In effect, more funds are now
channeled to programs. Even with reductions in
the citys workforce brought about by budgetary
constraints this year, performance targets and
standards of city departments were raised.
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Koronadal E-Government Online SystemPutting
People at the Center
International Awards 2004 Global 107 Best
Practices, 2004 Dubai International Awards
i-Governance Program of Naga City (Best
Practices in Improving the Living Environment)
Conferred by the United Nations - Habitat and
the Municipality of DubaiRecipient, United
Nations Public Service Awards Application of
Information and Technology (ICT) in Local
Government Local eGovernmentConferred by the
United Nations - Department of Economic and
Social Affairs (UNDESA) United Nations Public
Service Day June 23, 2004
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Koronadal E-Government Online SystemPutting
People at the Center
2003 Recipient, CyberCity Award for
Asia-PacificFor Developing Effective Efficient
Model of Utlizing ICT for promoting good
governanceConferred by Urban Governance
Initiative (TUGI), United Nations Development
Programme (UNDP)Kuala Lumpur , Malaysia 2004
Outstanding Program in Local Governance
i-Governance Program Gawad Galing Pook Awards
2004 December 17, 2004Malacañan Palace ,
Manila Best e-Local Governance WebsiteVoted by
the Philippine Communication Centrum Foundation
(PCCF), Asian Institute of Journalism and
Communication (AIJC) and the UNESCO National
Commission
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Koronadal E-Government Online SystemPutting
People at the Center
Over-all Best LGU Website1st National Computer
Center Search for Best Local Government Unit
WebsiteNational Computer Center , DOST June
25, 2004 Best LGU Website (City Level) Non-CMS
Category1st National Computer Center Search for
Best Local Government Unit WebsiteNational
Computer Center , DOST June 25, 2004 Plaque
of Recognition - Model for Good GovernanceFor
adopting quantitative and qualitative method of
planning as embodied on its Comprehensive Land
Use Plan and Zoning Ordinance. As a model for
good governance, Naga is the only city in the
country with a charter on citizen's
participation. Conferred by the DILG and UDCC on
October 31, 2003 at Makati City
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Koronadal E-Government Online SystemPutting
People at the Center
Excellence Award as Outstanding Accredited LGU in
the field of Local Government Personnel
Management and Administration Conferred by the
Civil Service Commission on September 26, 2003
2000 Ramon Magsaysay Award for Government
ServiceAwarded to Mayor Jesse M. Robredo, in
recognition of the way he showed that effective
city management is compatible with yielding power
to the people. Conferred by Ramon Magsaysay
Award Foundation, Asia's version of the Nobel
Prize, August 31, 2000 , Manila , Philippines
Konrad Adenauer Medal of ExcellenceAwarded to
Mayor Jesse M. Robredo, for excelling in local
governance specifically in public management
innovation
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Koronadal E-Government Online SystemPutting
People at the Center
Online Building Permit Transactions
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Koronadal E-Government Online SystemPutting
People at the Center
Online Business Directory
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Koronadal E-Government Online SystemPutting
People at the Center
Online Business Log In
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Koronadal E-Government Online SystemPutting
People at the Center
Online Ordinances
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Koronadal E-Government Online SystemPutting
People at the Center
Online Ordinances
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Koronadal E-Government Online SystemPutting
People at the Center
Online Ordinances
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Koronadal E-Government Online SystemPutting
People at the Center
SP Committees
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Koronadal E-Government Online SystemPutting
People at the Center
State of the City Reports
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Koronadal E-Government Online SystemPutting
People at the Center
Online Maps and Zoning
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Koronadal E-Government Online SystemPutting
People at the Center
City Investments Database and Info System
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Koronadal E-Government Online SystemPutting
People at the Center
City Investments Database and Info System
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Koronadal E-Government Online SystemPutting
People at the Center
City Investments Database and Info System
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Koronadal E-Government Online SystemPutting
People at the Center
City Investments Database and Info System
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Koronadal E-Government Online SystemPutting
People at the Center
Online Bid Items
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Koronadal E-Government Online SystemPutting
People at the Center
Online Bid Items
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Koronadal E-Government Online SystemPutting
People at the Center
City Services Complete Information System
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Koronadal E-Government Online SystemPutting
People at the Center
City Services Complete Information System
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Koronadal E-Government Online SystemPutting
People at the Center
City Services Complete Information System
Business Investments -One Stop
Registration -Business Permit -Business Permit
Application -Retirement of Business
Permit -Zoning and Location Clearances -Site
Zoning Classification -Zoning
Clearance-Business Permit -Zoning
Clearance-Building Permit -Sanitary
Inspection -Building and related
permits -Building Permits -Occupancy
Permits -Building related permits -Building
Inspection -Real Property Tax -Real Property
Tax Payments -Transfer Ta Payments -Real
Property Certificate of Payment
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Koronadal E-Government Online SystemPutting
People at the Center
City Services Complete Information System
Business Investments -Real Property
Assesment and Declaration -Owners Copy of
Updated Tax Declaration -Cancellation,
Revision, Correction of assesment -Assesment
(New TD) of a newly constructed
building -Certified true copy of Tax
Declaration, certification of property
holding -Annotation or Cancellation of Liens
and Mortages on Tax Declaration -Verification
of records or history of Real Property Tax
assesment -Verification of Real property
location or vicinity -Enviromental
Clearance -Certificate of non coverage
ECC -Quary permit
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Koronadal E-Government Online SystemPutting
People at the Center
City Services Complete Information System
Tourism and Visitor Services -Support for
Convension -Hotel Reservation Livelihood and
Employment -Public Employment Services
-Local Employment Refferals (Application)
-Local Employment Refferals (Employers)
-Overseas Employment Facilitation (Applicant)
-Overseas Employment Facilitation (Employees)
-Special Program for Employment of STudents
(Applicants) -Special Program for
Employment of STudents (Employers)
-Government Internship Program -Livelihood Loans
and Services -Application for Livelihood loan
assistance -Manpower Training
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Koronadal E-Government Online SystemPutting
People at the Center
City Services Complete Information System
Infrastracture Services -Maintenance of Street
Lights -Maintenance of drainage system and other
info -Preparation of Infra plans and programs
for work Agricultural Services -Technical
Assistance for Agriculutral Crops -Crop
Inquiry -Soil Analysis -Seed
Availability -Direct Input Assistance -Animal
Dispersal -Veterinary Services -Livestock
Shipping Permit and health and death
certificate Transport and traffice
management -Tri Mobile Franchises -Application
for Franchises -Transfer of Franchise to
relatives
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Koronadal E-Government Online SystemPutting
People at the Center
City Services Complete Information System
Executive Service / Request to the City
Mayor -Public Assistance -Permit to conduct
motorcades -Mayors Clearance and Certificate of
Good Moral Character Social
Welfare -Social Care study reports -Physical
restoration Assistance -Welfare of Socially
Disadvantaged Women -Care of children under
difficult situation -Assistance for families in
crisis situation -Disaster Relief
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Koronadal E-Government Online SystemPutting
People at the Center
City Services Complete Information System
Integrated Health -Emergency Rescue -Health
Services -General Consultation, Emergency
Treatment -Laboratory and Medical
Exams -Supply of Drugs and Medicine -City
Health Services -Patient Consultation -Reprodu
ctive Tract health Laboratory -Immunization
Program -Nutrition -Provision of Nutri Mix
preparation and Iodized Salt -Provision of Milk
supplement feeding preparation -Population -one
on one counseling on Nutrition and Family
Planning -Pre Marriage Counseling -Administrat
ive of DMPA injection -Issuance of Family
Planning Supplies -Referal for Voluntary
Contraception at BMC
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Koronadal E-Government Online SystemPutting
People at the Center
City Services Complete Information System
Urban Poor -Application for Home
Lots -Certification for Urban Poor beneficiary
for building and Occupancy permit -Relocation
/Verification Survey, Pre Survey, Subdivision
Survey of awarded urban poor -Request for
preparation of Sketch plan and cost
estimates Civil Registry - Certified True Copies
of Registry Records - Registration of Birth and
Mariage Certificate - Marriage Licence -
Registration of Death Certificates -
Registration of Legal Instruments and Court
Decrees - Delayed Registration of Civil Registry
Documents - Request for Civil Registry Records
for endorsements tot he office of the civil
registrar - Applying for Legitimation of Natural
Child - Filing Petition for change of First
Name - Registration for abandoned child
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Koronadal E-Government Online SystemPutting
People at the Center
City Services Complete Information System
Personnel Services -City Governement Job
Application -Application for LEave -Service
Records, Certificate of Employment other
certificate. Legal Services -Free Legal
COunseling -Rendering of written legal
opinion -ISsuance and Authentication of
Clearnces -Affidavits and other Legal
Documents Information Services - Certified True
copies of City Council Documents - Computer
Generated Maps - Building Data - City Planning
and Development Info - Affidavit and other Legal
Docs.
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Koronadal E-Government Online SystemPutting
People at the Center
City Services Complete Information System
Complaints - Building Related Complaints -
Sanitary Complaints - Complaints against Tri
mobile Drivers and Operators Education -Scholar
ng Koronadal -School for Early Education and
Development Other Taxes, Fines and
Administrative Fees - Community Tax
Certificate - Citation of Tickets for Traffic
Violations - Administrative Fines Environmental
Services -Garbage Collections -Permit to Cut
Trees -Smoke Belching /Air Pollution Control
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Koronadal E-Government Online SystemPutting
People at the Center
City Services Complete Information System