Air Reserve

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Air Reserve Personnel Center (ARPC) Mission
Brief Brig Gen Kevin E. Pottinger Commander
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Overview

• Who is ARPC?
• Key Business Processes
• Customer Service Provided
• Website/Customer Contact Center
• Hot Topics

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Overview

• Who is ARPC?

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Air Reserve Component Personnel Management
HQ Air Force Reserve/ AFRC Commander Lt Gen
Charles E. Stenner Jr. Pentagon
ARPC Commander Brig Gen Kevin E. Pottinger Denver
Director, ANG Lt Gen Harry M. Wyatt III Pentagon
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ARPC Workforce
Military 154 ART 2 Regular
60 Res/ANG AGR 92 Civilians
226 Contractors 220 Total
600
Most civilians are GS-5, military personnel
technicians Includes full time Air National Guard
positions
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ARPC Moves
Records Center started on York St in Denver, CO
- 1 March 1954

• Records Repository - Result of the Korean conflict

ARPC moved to Lowry AFB in 1976
More than Records Reserve Personnel Management
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ARPC Moves

• Mandated Move to Buckley AFB by September 2011
• From the 2005 BRAC Law

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ARPC Organization
CC (ART) Commander CV (REG) Vice Commander DS
(CIV) CCG (ANG) CCO (ART) CCC (AGR)
Functional Directorates
DPA (AGR) Assignments
DPQ (CIV) Records Management
DPS (CIV) Personnel Service
DPB (AGR) Selection Board Secretariat
DPP (CIV) Personnel Program Management
DPX (CIV) Plans, Future Ops Integration
Support Directorates
DPD (Civ) Personnel Data Systems
JA (REG) Judge Advocate
FM (CIV) Financial Management
SC (CIV) Communications Information
MS (REG) Mission Support
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The ARPC Mission
Dedicated Professionals Serving Citizen
Airmen to Sustain the Total Force
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Overview

• Who is ARPC?
• Key Business Processes

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ARPC Key Business Processes

• Gain Reservists
• Assign Reservists
• Sustain Reservists
• Total Service Center 1-800-525-0102
• Separate/Retire Reservists

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Overview

• Who is APRC?
• Key Business Processes
• Customer Service Provided

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ARPC Customer Base
ANG/Reserve/Retired Total 973.3K
Data from MILPDS
as of 30 Sep 09
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Customer Service Provided

• Air Reserve Units
• Officer Promotion Selection Board
• Master Records (ARMS)
• Entitlements
• Point History (PCARS)
• Policy Implementation
• Enlisted PEP Board
• Reserve Developmental Education Designation Board
• Force Development
• Duty History Changes/Corrections online
• Retirement Applications online
• Awards and Decorations online
• Evaluations online
• Military Service Dates online

Includes AGR
59.8 K
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Overview

• Who is APRC?
• Key Business Processes
• Customer Service Provided
• Web Site/Customer Contact Center

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Public Web Site www.arpc.afrc.af.mil
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Virtual Personnel Center Guard and Reserve

• ARPCs State-of-the-Art Contact Center provides
  guidance, assistance, and personnel actions to
  Reserve members from virtually anywhere
• View question/answers online
• Send an E-mail
• Make a phone call
• Log on https//arpc.afrc.af.mil/ or
• E-Mail arpc.contactcenter_at_arpc.denver.af.mil
• 24/7/365
• Pick up the phone [phone]or DSN 926-6528
• 0600-1800 (MT) Monday-Friday
• 0800-1600 (MT) 1st 2nd and 3rd Saturday of each
  month
• 1-800-525-0102 , starting Feb 09, will be Total
  Force shared number

Now CAC Enabled
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Virtual Personnel Center Guard and Reserve
On-Line Dashboard
Conduct your self-service transactions through
the Dashboard
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ARPC Key Interfaces
USAF/RE
AFRC
Readiness Management Group (RMG)
Unit Commanders
Air National Guard
Joint Commands
Active Duty CCs
ARPC
DoD Agencies
Air Staff Agencies
Air Force Personnel Center
Active Duty MPFs
Base Individual Mobilization Augmentee
Administrators (BIMAAs)
Army/Navy/Marine Corps
IMA Program Managers
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Overview

• Who is APRC?
• Key Business Processes
• Customer Service Provided
• Web Site/Customer Contact Center
• Hot Topics

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Hot Topics

• New Post 9/11 GI Bill
• Stop Loss
• Total Force Service Center
• FOC
• COOP

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Questions