Scalable Enterprise Class Location Based Services Mobile Resource Management

1

Scalable Enterprise Class Location Based
Services Mobile Resource
Management Location 2008 Rajan Aiyer Country
Manager
2
Trimble/MRM Factoids

• Business End-to-End Mobile Resource Management
• Subscription, Licensed Hybrid Software Models
• 235,000 Subscribers and End-users
• 6,000 Customers
• 1.2 Billion Revenue (Nasdaq TRMB)
• 3,500 Employees Worldwide

3
Trimble MRM Subscribers

• NA Dominance
• Growing Intl Presence
• 10M Transactions/Day

4
End-to-End MRM Three to Tango
5
End-to-End MRM Three to Tango

• The Worker
• (Field Force Management)
• GPS Tracking
• Monitoring
• Mapping and point-by-point navigation
• Reporting
• Wireless Communications and messaging
• Route compliance
• Landmarking
• Timekeeping
• Job start / completion
• Driver logs

• The Work
• (Field Service Management)
• Workflow management tools and applications
• Optimized scheduling and dispatching
• Appointment booking to customer preferences
• Capacity control and appointing
• Capacity planning
• Signature capture and service delivery
  confirmation

• The Assets
• (Field Asset Management)
• RFID solutions
• Vehicle diagnostics and prognostics
• Preventative maintenance and service scheduling
• Driver safety solutions (panic buttons, remote
  shutdown)
• Sensor solutions (temperatures, seals)
• Inventory

6
MRM Business Drivers

• Customers demanding better SLAs
• Tighter service windows, on time pick up and
  delivery
• Constant cost pressure on service delivery
• Fuel, labor, vehicle maintenance, insurance
• Increased productivity demands
• More jobs, service, repairs, loads and deliveries
• Vehicle and driver safety
• Accident avoidance, improved vehicle maintenance
  utilization
• Government Compliance
• Transportation, SOX

7
MRM Technology Enablers

• Wireless WANs
• GPRS/EDGE/UMTS/1xRTT/EVDO/HSDPA
• PANs/WLANs
• Bluetooth/Zigbee, 802.11x
• Barcode and RFID
• Cost Effective GPS
• GPS Enabled Handhelds
• SaaS
• SOA Application Integration BI

8
MRM Delivered SaaS/SOA
9
MRM Solution ROI

• Average Performance Improvements
• From MRM Solutions
• 12 increase in service profitability
• 13 increase in vehicle utilization
• 15 reduction in avg. travel time per job
• 10 decrease in overtime pay
• 28 increase in driver compliance
• 1,100 average annual savings in operating costs
• Source Aberdeen Group, March 2007

10
Future

• Enhanced Diagnostics
• Whats wrong, what tools what parts?
• Sophisticated Prognostics
• What will fail and when?
• Improved Safety
• Collision Avoidance
• Adaptive Cruise Controls
• Accident Reconstruction
• Faster 3G networks
• Better coverage more throughput
• Improved Handheld solutions
• Symbol, Intermec, etc.

11
MRM in India

• Inflection Point
• Globalization, SLAs, Cost Control
• Substantial potential challenges
• Majority Customers say Show Me
• Burnt by sub-par solutions
• Focused on cost
• Edification and Evangelizing
• Focus on value-add for win-win
• Solid after sales support
• Size Matters but one-size does not fit
• Consolidation
• India-specific solutions
• Vertical-specific
• Need for a marquee early adopter

12
Thank You Rajan Aiyer rajan_aiyer_at_trimble.com www.
trimble.com