ICT and Business Process Outsourcing BPO in Mauritius

1
ICT and Business Process Outsourcing (BPO) in
Mauritius
Newraj BURTON Chairman National Computer Board
2
Governments Vision
Transform Mauritius into a Cyber island and
develop ICT as the 5th pillar of the economy
alongside Sugar, Textile, Tourism and Financial
Services
3
Objectives set

• Accelerate the integration of Mauritius into the
  World Information Society
• Position Mauritius as a Strategic ICT Regional
  Hub
• Develop Mauritius as an attractive investment
  location for ICT
• Develop Mauritius as a competitive outsourcing
  destination for ICT and BPO / ITES

4
Fast Growing ICT Industry

• Average annual growth of 25 in the Mauritian
  ICT industry during the past five years.
• 41 new companies started operations during the
  last six months
• ( from October 2006 March 2007 )
• Establishment of Major international ICT players
  in Mauritius Oracle, Microsoft, IBM, HP, CISCO,
  Accenture, Infosys, Hinduja Group, France
  Telecom, Teleforma, TNT Group
• Over 350 ICT companies currently operating in
  BPO, ITES, software development, multimedia, call
  centres, hardware, consultancy, training, web
  development, etc

5
Fast Growing ICT Industry

• Total Turnover of ICT sector in 2005 was Rs
  20,289 M (USD 615 M)
• Export Turnover of ICT sector in 2005 stood at
  12 of total turnover, i.e Rs 2,540 M (USD 77 M)

6
BPO Scenario in Mauritius

• BPO/ITES is the fastest growing segment of the
  ICT industry.
• Some 185 BPO / ITES companies presently operating
  in Mauritius
• Presence of some leading BPO / ITES international
  players from Europe, India and US like Infosys ,
  Accenture, TNT Group, Teleforma, Ceridien, Euro
  CRM, etc

7
BPO Scenario in Mauritius

• Number of BPO / ITES companies increased from 60
  in June 2004 to 185 in March 2007
• Total investment in the BPO / ITES sector grew by
  53 over the past six months, 50 of which being
  FDI
• Employment in the BPO / ITES sector rose from
  2100 people in 2004 to 6960 in March 2007.
• Call Centres employ 50 of the total workforce of
  the BPO / ITES sector

8
Mauritius The Right ICT and BPO / ITES
Destination

• Appropriate legal framework (Electronic
  Transaction Act, Data Protection Act, Cybercrime
  and Computer Misuse Act)- liberalisation of
  telecommunications
• Skilled and bilingual manpower (English/French)
• State-of-the-art telecommunications (SAFE, EASSy
  - competitive tariffs )
• Quality infrastructure - ICT Parks (Ebene Cyber
  Tower 1 2, Informatics Park, ICT Incubator
  Centre)
• Business friendly environment
• Favourable time zone

9
National ICT Strategic Plan 2007-2011

• Adapting our national strategic plan for ICT
  development in the context of globalisation and
  in line with national goals and objectives
• Presently finalising the National ICT Strategic
  Plan (NICTSP) for the period 2007 2011

10
Mauritius Exchange Program - Hub

• Several local ICT companies are partnering with
  South Africa, Namibia, Kenya, etc in implementing
  projects and capacity building through skills
  transfer
• Centre of Excellence by multinationals for
  training needs of the region (e.g Oracle)
• Mauritius as a Gateway for the regional market
  (e.g Microsoft, HP)
• CISCO R D Centre for the region being set up
• Infotech event, ICT Regional Conference and
  Buyers Sellers Meet organised each year in
  Mauritius
• International Training Centres operating in
  Mauritius, such as NIIT, CDAC, cater for training
  needs of the region. JSS Academy is presently
  investing Rs 500 M ( about USD 16 M ) to set up a
  Regional Engineering and ICT College in Mauritius

11
Africa The future Opportunities
SIZE AND GROWTH OF OFFSHORE BPO ( source
Gartner Report 2003)

In B

• Gartner expects that Offshore BPO services will
  grow from 1.3B in 2002 to 24.3B in 2007, and
  will represent 14 of the total BPO market by
  2007. India will remain the primary delivery
  location for offshore BPO but new geographies
  will emerge as alternative delivery zones.
  Indias revenues from BPO will grow from slightly
  under 1B in 2002 to 13.8B in 2007, its share of
  supply will be 57 of the offshore BPO market.
• Organizations have been cautious in their
  adoption of offshore BPO services up until now,
  so Gartner expects growth in offshore delivery to
  be continuous but moderate. The early tendency of
  companies to set up captive offshore centers by
  end users will progressively give way to a wider
  use of outsourcing, but will not disappear
  entirely as several enterprises will continue to
  set up their own back-office centers offshore.

12
Suggestions

• Creativity from stakeholders
• Education/Training
• Exchange/Partnership/business forum
• Regional Project/Investment
• Time for Action put ideas into
  IMPLEMENTATION.application of knowledge is
  POWER

13
National Computer Board

• Lets all embark on this marvellous
  journey..and create wealth for AFRICA
• Thank You