ACE 3143/42190

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ACE 3143/42190 Exam Preparation and
Revision There are 10 questions on the exam
paper. (In this exercise arranged according to
lecture outline.) YOU MUST ANSWER 5
QUESTIONS Questions 4 and 10 offer a CHOICE of
question. Career Bridge students must NOT answer
question 7. All questions relate to material
covered in the lectures and the textbook. All
questions require you to comment on the issues
raised and perhaps reflect on their relevance to
your experience.
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Question 1 Communication in the workplace This
lecture drew on Mohan et al., pp.9-20. It
examined how ourmental set makes us selective
in what we understand and in how we
communicate. It explored what Mohan meant by
selective perception. It also examined the
examples used to explain the impact of
selective perception on our communication . It
asked the question Why is selective perception
significant in the communication process?
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Question 2 Video Crosstalk
This video examines how different ways of
speaking can lead to racial stereotyping. In
particular, it examines the misunderstandings
arising in cross cultural/intercultural
communication. We should be aware of different
cultural assumptions, different ways of
structuring information different ways of
speaking Gumperz 1979 The Bank, The Local Advice
Centre, The Interview
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Question 3 Improving Workplace
Communication What do Mohan et al., mean by the
term communication competence? Effective
communication in the workplace includes giving
and receiving feedback, handling conflict,
identifying the needs of others and presenting as
a credible expert. Questions to consider What
is appropriate disclosure? How did you perform
on the self-monitoring inventory?
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Question 7 Reviewing the Career Bridge Mentoring
Program What is the Career Bridge Mentoring
program? What advice and experience have
students gained from this program? How would you
evaluate its success?
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Question 6 Surviving the workplace Rosemary
Eckholm
The changing nature of the workplace in todays
employment environment Responsibilities of
employers and employees Successful job searching
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Question 5 Preparing for Interview Two recent
graduates, Simone Cocking and Chris
Morton outlined in detail their experiences of
on line applications, dealing with psychometric
testing assessment centres preparing for
interview and interview techniques. How relevant
did you find their advice?
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Question 4 Non-verbal language and the interview
Mohan et al., argue that credibility is an
important attribute in professional
life. Credibility has three components Competenc
e Trustworthiness and Dynamism These are
conveyed in verbal and non-verbal
communication Eye contact regulates the flow of
conversation. Paralanguage - aspects of the
voice such as loudness, tone, pitch are as
important as the language itself.
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Question 4 continued
What are the common perceptions of non-verbal
cues? What are the main themes in the video Why
Ask Me That?
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Question 9 Communicating in a group Groups serve
useful functions that individuals cannot
achieve alone. Group development includes
several stages. Are there gender differences in
group interaction? How can you manage conflict?
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Question 8 Meetings, Bloody Meetings
Review the video Meetings Bloody Meetings
What suggestions are made for conducting
successful meetings?
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Question 10 Know Your Rights Eve Anderson
What are your rights in the workplace?