Information Technology Enterprise Strategic Investment Plan Implementation Workplan

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Information Technology Enterprise Strategic
Investment Plan Implementation Workplan

• WORK IN PROGRESSDraft - May 26, 2006

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Executive Summary
The Information Technology Enterprise Strategic
Investment Plan, as approved by the Board of
Trustees in April 2006, calls for achieving
significant improvements in information
technology capacity, reliability, and
availability while also investing in an
infrastructure for educational innovation.
During the first year of implementation (FY07)
we focus on stabilization activities with the
intent of solidifying current enterprise
services, improving system usability, building
organizational capacity, and laying the technical
foundation for supporting system-wide innovation.
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Desired Future State

• Best in class educational support services
• Integrated, seamless core administrative services
• Strong, flexible statewide technology backbone

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Goals

• Mission Critical Applications Achieve high-level
  of system availability and redundancy for mission
  critical applications
• High-Performance Network Achieve a stable,
  high-performance statewide network
• Enterprise Architecture Define a modular
  architecture for user-friendly, uniform access to
  enterprise data and applications
• Core Platform Components Eliminate risks
  inherent in current reliance on obsolete core
  platform components
• Enhanced Security Enhance system-wide security
• Customer Service Create a customer-focused
  organization that delivers high-value services

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Mission Critical Applications

• Goal 1 Achieve high-levels of system
  availability and redundancy for mission critical
  applications (4.2M)
• 2007 Deliverables
• Hardware upgrades for ISRS, D2L, and Data
  Warehouse
• Failover capability for ISRS, D2L, and Data
  Warehouse
• Disaster Recovery/Failover physical site
• Sufficient licenses for ISRS, D2L, and Data
  Warehouse
• IMS of the future planning
• Develop load and capacity projections
• 3rd shift coverage
• Campus Benefits
• Reduced downtime
• Improved responsiveness to outages
• Key Metrics
• system uptime, response times, license compliance
  

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Mission Critical Apps Timeline
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High-Performance Network

• Goal 2 Achieve a stable, high-performance
  statewide network (3.05M)
• 2007 Deliverables
• Upgrade of WAN routers
• Installation of enterprise network performance
  tools
• Increased bandwidth
• Redundant paths
• Campus Benefits
• Improved network reliability
• Enhanced monitoring
• Improved response times for outages
• Improved throughput for delivering enterprise and
  campus applications
• Key Metrics
• network uptime, response times, bandwidth

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Network Timeline
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Architecture

• Goal 3 Define a modular architecture for
  user-friendly, uniform access to enterprise data
  and applications (1.85M)
• 2007 Deliverables
• Enterprise Architecture Guide
• Technical design for Identity Management
• Technical design for Seamless
• Conceptual design for Enterprise Portal
• RFP for Identity Management hardware and software
• Reduction of duplicate records
• Standard data warehouse students reports tailored
  for campuses
• Campus Benefits
• Duplicate record resolution
• Documented standards for data access and
  application development
• Enhanced reporting capability for decision making
  
• Key Metrics
• Duplicate records, available reports, enterprise
  architecture guide

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Architecture Timeline
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Core Platform Components

• Goal 4 Eliminate risks inherent in current
  reliance on obsolete core platform components
  (1.35M)
• 2007 Deliverables
• RDB to Oracle migration
• Uniface to J2EE migration
• Campus Benefits
• Easier access to data
• Enhanced usability, user interface, accessibility
  
• Key Metrics
• user interface improvements, module conversions

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Core Timeline
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Enhanced Security

• Goal 5 Enhance system-wide security (1.1M)
• 2007 Deliverables
• Installation of enterprise-class security and
  network event monitoring tools
• Online security awareness training program
• Develop and implement security assessment
  instruments
• Campus Benefits
• Consistent implementation of enterprise security
  requirements
• Greater assurance of data privacy
• Limitation of legal exposure
• Sharing of security best practices across
  campuses
• Key Metrics
• document security incidents, audit compliance,
  user education

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Security Timeline
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Customer Service

• Goal 6
• Create a customer-focused organization that
  delivers high value services (450K)
• 2007 Deliverables
• Publish and maintain list of current services and
  corresponding service level agreements
• Publish and maintain master list of active
  projects
• Newly defined and ratified IT governance charters
• Campus Benefit
• Improved participation in decision making
• Increased transparency and accountability of IT
  organization
• Key Metrics
• customer satisfaction, assessment of project
  delivery by customers

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Customer Service Timeline