New Business Installation Marisa Lopez

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New Business InstallationMarisa Lopez
Date May 21, 2003 Time 9 A.M. PT / 12 P.M. ET
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Agenda

• NBI Overview
• NBI 2003 Results
• NBI Installation Tracker
• NBI Survey
• Customized Installation Support
• Keeping You In The Loop

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NBI Responsibilities

• Establish relationship with client producer
• Coordinate enrollment kit production
• Ensure accurate generation execution of
  Contract
• Educate client on contribution remittance process
• Coordinate transfer of assets and perform
  reconciliation
• Track accurate timely installation at TA East
• Coordinate overall installation with TPA
• Keep producer and sales office informed

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The NBI Timeline

• Installation Guide
• Welcome/Installation call
• Enrollment kits
• Contract Service Agreement
• Contribution remittance set-up
• Coordinate/Monitor transfer of assets

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Transfer of Assets

• Discuss timing of transfer with prior
  Recordkeeper Investment Provider
• Ensure receipt of assets and participant level
  records from prior
• Forward allocation records and reconciliation to
  TA East
• Ensure PINs mailed to participants

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Fund Mapping

• Provide customized memo to sponsor
• Set expectations with prior investment provider
  regarding required reports
• Ensure assets are properly mapped into TRS Funds

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NBI 2003Results

• 80 cases completed within Installation Cycle
  Time
• Reduced number of cases handled by 20
• NBI organized into specialized team

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Transamerica Retirement Services
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TPA Login
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TPA Home Page
Joe Silver
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NBI Installation Tracker
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NBI Case Snapshot
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NBI Client, Producer TPA Surveys

• Commitment to efficiently completing the plans
  installation
• Keeping you informed during the process
• Responsiveness of the Project Manager
• Quality of support during the installation
• Timeliness of the installation

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Installation Surveys Commentary
Client Comments
Producer Comments
"Very well presented. Excellent customer
service."
"(my Project Manager) was wonderful, very
knowledgeable and a pleasure to work with."
Very pleased with all aspects, especially the
professionalism of (Project Manager)...."
"(my Project Manager) kept me up to date and
well informed during the transitional period...
She did a great job and kept me well informed."
"(Project Manager)...performed extremely well.
Kept me informed and directed me through the
process. She is a great employee for
Transamerica."
"Overall we are very pleased."
"Very happy with installation and support. My
compliments to(my Project Manager)."
"(my Project Manager) has been excellent."
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Customized Installation Support

• Termination/Liquidation Letters for Takeover
  plans
• Employee Announcement for New Plans
• Transition Memo for Takeover plans
• Fund Mapping Memo for Takeover Plans

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Keeping You in the Loop

• TPA Welcome Letter
• TPA Update Letter
• Great News Letter
• NBI Team Support