CACUBO

1
CACUBO

• THE HEROS JOURNEY Legendary Leadership and
  Employee Engagement
• October 9, 2007

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Agenda

• This is your call to adventure
• Leadership
• Introduce The Heros Journey
• Leadership Model
• Skill Transfer
• Discover practical applications of The Heros
  Journey methodology

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The Imbalance

• Without a problem heroes are not needed. Some
  imbalances in your world may include.
• Room to improve Retention
• Room to improve Compliance
• Room to improve Quality
• Room to improve Financial Performance
• Room to improve Growth

4
The Heros Journey

• 1 Call to Adventure
• 2 Supernatural Aid

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The Heros Journey

• Crossing the First Threshold
• The Trials

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The Heros Journey

• The Prize
• The Return

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The Heros Journey
Make them FAMOUS Staff Customers
Clearly Defined Excellent Service Experience
Employee Retention
Allow Them to Succeed/Fail Additional Amulets
Call to Adventure
Leaving Orientation Customer Engagement Commitm
ent to Journey
Effective Orientation Customer
Mentor Performance Evaluations Skill
Transfer Rounding
Recruitment Strategies Customer
Service Succession Planning Reaching Across
Silos for Shared Best Practices
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Joseph Campbell

• A Hero is someone who has given his or her life
  to something bigger than oneself.
• Follow your bliss and doors will open where
  there were no doors before.
• The big question is whether you are going to be
  able to say a hearty yes to your adventure.

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Contact Information

• SST Communications, Inc
• 2178 N. Maplewood
• Chicago, IL 60647
• 312-656-5882
• www.sstcommunications.com
• jmangrum_at_sstcommunications.com