Del 7 CSCW

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Del 7 - CSCW
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CSCW

• Från början experimentellt område
• Email
• Video
• Nu stort intresse!
• IP-telefoni
• Mobila terminaler
• Internet
• Laptops

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Interaktionssamhället

• Internet
• Mobil teknik
• Nya samarbetsmöjligheter
• Nya användningsmönster

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Interaktion
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Lärande
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Lärande
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Applikationsområden

• Open source - Öppen källkod
• Wikipedia
• Communities
• Fildelning
• Skype/ICQ/IM
• Facebook
• YouTube
• Projektplatsen.se, etc.

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CSCW

• CW -Cooperative Work
• Sociologi
• Antropologi
• Psykologi
• Metod Etnografi
• CS - Computer Support
• - Informatik
• Datavetenskap
• Metod Prototyping

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Supporting communication

• Understanding human communication
• Distance matters
• Voice-based communication
• Text-based communication
• Instant messaging
• Interaction outeraction
• Video-based communication
• Media richness

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Understanding cooperative working

• Social norms
• Culture
• Interaction rituals
• Groups
• Hierarchies
• Formal vs. Informal communication
• Workflow systems

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Grudins eight challenges

• 1. The disparity between those who does the work
  and those who gets the benefit
• 2. Critical mass and prisoners dilemma
• 3. Social, political and motivational factors
• 4. Exception handling in workgroups
• 5. Designing for infrequently used features
• 6. The underestimated difficulty of evaluating
  groupware
• 7. The breakdown of intuitive decision-making
• 8. Managing acceptance

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Technology to support cooperation

• The space-time matrix

Time
Same Different
Post-it
Same
F-t-f
Place
E-mail
Tele, video- konf
Different