Dawn Baxendale

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Dawn Baxendale Corporate Director Havant Borough
Council
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The Challenges

• Transformational Government Programme
• Gershon efficiencies and shared services agenda
• LAAs and LPSAs
• White Paper Strong Prosperous Communities
• Environment, Climate Change and Sustainability
• Civil Contingencies Act
• Planning Reform and the Barker Review
• Decent Homes and Temporary Accommodation
• Cleaner, Greener, Safer Liveability agenda
• PCT reform and health joined up services agenda
• Etc, Etc
• RISING CUSTOMER EXPECTATIONS
• LOWER SATISFACTION LEVELS

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Communication Matters

• Key Aims of Communication
• To ensure everyone understands the vision
• To ensure the messages are well timed and add
  value
• To make the messages relevant to different
  stakeholders
• To be clear about next steps and actions
• The Golden Thread 2 way communication
• Cabinet / Senior Management / Corporate Plan
• 1-1s / Team meetings / Newsletter Celebrate
  Success
• Appraisals / performance management / Business
  Plan
• Customers Partners

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Desired Outcomes

• Providing the right information at the right
  time, first time - improved customer care
• Innovation driven by business need, achieving
  sustainability
• More efficient services, costing less to deliver
• Reduced operational and reputational risk
• Ongoing value for money
• A better skilled workforce encouraging more
  innovation...and... more savings for
  reinvestment
• DELIVERING COMMUNITY LEADERSHIP

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Results