Field Force Automation Software

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Field Force Automation Software

• PNWS-AWWA Conference
• Mobile Workshop for Water Utilities
• May 1, 2008

2
Agenda

• Marshall Overview
• Vancouver Case Study
• Mobile Technology for Water/Wastewater Utilities
• Mobile Software Review and Demonstration
• Questions and Answers

3
About Marshall

• 14 Years of Excellence 1994 2008
• Privately-held company
• Spatial enterprise integration software
• ESRI business partner
• Hansen solutions partner
• Developed Hansens GIS products
• Mobile technology experts
• Focused on utilities and public works

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City of Vancouver, Water

• Fourth largest water utility in WA
• Serves 200,000 people
• 800 miles of pipes
• 64,000 water meters
• Top Priorities
• Quality,
• Service
• Cost Containment

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Problem

• Growing City, high demand on staff
• Paper-based work flow time consuming/slow
• Data entry back log and system lag
• Out of date paper maps
• Difficult to locate assets and work
• Many steps to track and close work
• Multiple trips back to the office

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Field Requirements

• Easy to use
• Low cost
• Up-to-date data and maps in the field
• Fast performance, without hardware upgrade
• Digital work orders and service requests in the
  field

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Results

• Vancouver selected GeoResults Mobile
• 36 Gateway laptops mounted in vehicles
• Citrix servers in the back office
• Direct connection to ArcSDE
• Integrated GIS and Work Orders
• Visual activity display
• Retrieve and complete Work Orders and Service
  Requests

Mobilize Your Enterprise
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Vancouver Water

• Having a partner like Marshall has been a
  compliment to our vision of a mobile solution
  that would suit our needs today and be ready for
  the challenges of tomorrow.
• Steve Furno, City of Vancouver, WA. 

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Solution

• Reduces overtime
• Eliminates paper and automates workflow
• Matches assets to work orders
• Helps locate critical assets quickly
• Helps complete activities in the field
• Less travel and driving
• Works wirelessly or disconnected

Mobilize Your Enterprise
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Mobile Uses ForWater/Wastewater

• Valve and hydrant maintenance
• Sewer main cleaning and manhole inspection
• Customer service/emergency response
• Locate valves and meters
• Field data collection
• Work management
• Preventative maintenance
• Track vehicles, assets, and resources

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Spatial EnterpriseIntegration Roadmap
Field Force Automation
Access Analysis Reporting
Integrated Maintenance

• GeoResults Mobile

Link Data
Data Development
Integrated Database Design
Integration Planning

• GeoResults Web

ERM
ESRI

• GeoResults Sync
• GeoResults Toolbox

ESRI
ERM

• GeoResults Data Loader
• GeoResults Address Link

• Geodatabase Designer

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GeoResults Customers

• Anchorage, AK
• Vancouver Water, WA
• Hernando County, FL
• Phoenix Water, AZ
• Peoria Public Works, AZ
• Tempe Water, AZ
• Longmont Utilities, CO
• Virginia Beach Water, VA
• Martin County, FL
• Norfolk, VA
• Stafford County, VA
• Providence Water
• Markham, ON, CN
• Auburn, WA
• Dayton Water, OH
• Las Vegas, NV

• Kansas City Water, MO
• Franklin, TN
• Austin Water, TX
• Troy, MI
• Winston-Salem, NC
• Seattle DOT
• Walla Walla, WA
• Shoreline Public Works, WA
• Kirkland, WA
• Port of Seattle, WA
• Hillsborough County, FL
• Monterey, CA
• Napa Sanitation District
• Lake Oswego, OR
• Aurora Water, CO
• Groton, CT

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Extend Your Enterprise
CIS
Work Management
GIS
Web Service
Other IT Systems
Mobile Client
Enterprise Asset Management
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Conceptual Architecture
Data
Administrative/ Server Component
Client Component
GIS
GeoResults Mobile Administrator/ Web Service
GeoResults Mobile Client
Business Data
Wireless or LAN Connection
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Foundation

• ESRI
• Mobile Client
• Powered by ArcGIS Engine/ArcObjects
• Administrative Component Tool
• ArcGIS Desktop Toolbar
• Microsoft
• .NET/SOA/Web Services
• Smart Client Technology
• Windows XP OS

Industry standard software means investment
protection
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Smart Client Technology
Next generation client technology
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GeoResults Mobile

• Functionality
• Current Smart Maps or Digital Map Books.
• GPS Integration
• Navigation
• Field Data Collection
• Asset Condition Updates
• Field Data Collection
• Automated Work Order Processing
• Service Request Inspection

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Modular Functionality

• GoMap!
• Brings smart maps to the field including GPS and
  redlining
• GoCollect!
• Advanced editing and data collection for field
  users
• GoWork!
• Work order management including retrieving,
  modifying, creating, and closing work orders in
  the field
• GoRespond!
• Retrieve and update service inspection requests
  in the field

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GoMap! Digital Map book and Navigation

• Locate Assets and IDs
• Integrates with GPS
• Locate Intersection/ Address
• See Asset IDs on the map
• View Asset Information
• Other tools (e.g., Measure and Redlining)

You Are Here
Less travel looking for assets
GPS navigation, location, tracking
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GoCollect!

• Field Data Collection and Asset Inventory Update
• Create New Assets
• Update Asset
  Inventory
• Move Asset
  Location
• Correct GIS Data

Easy to complete activities in the field

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GoWork!

• Work Orders and Group Projects
• Matches asset to work order
• Update and close
  
  work order
• Streamlines PM
• Visually see group
  
  project
• Create work order
  based
  on map asset
• Select map asset to
  
  view work order

Reduces steps to

close a work order
Integration with external business systems
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GoRespond!

• Services Requests
• Create work order from service request
• Resolve service request in the field
• Locate service
  request
• Identify problem
  quickly
• Associate service
  requests
  to assets,
  parcel
  and/or
  addresses

No need to hand enter
data in the office
Integration with external business systems
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Administrative Component
Web-based client configuration and review/QA
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GeoResults Mobile Demonstration
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Thank You
Questions? Rhett Harman, GISP Marshall and
Associates, Inc. rharman_at_marshallgis.com (360)
352-1279
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GeoResults Mobile ArcGIS Server Mobile

• ArcGIS Server Support
• Support for Microsoft
  Mobile clients
• ArcGIS Server Mobile
• Data Replication Support
• ArcGIS 9.3 Technology
• Additional Back Office Business Systems

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Microsoft Mobile Client
Mobilize Your Enterprise