mprodigy Mobile Lifecycle Management Midwich Mobility Event

1
mprodigy Mobile Lifecycle Management Midwich
Mobility Event

• Dave Robson
• Bernie Warner

2
Agenda

• Who we are
• What we do
• Benefits

2
3
Who we are

• Fast growing global software company
• Line-of-business mobile enterprise solutions
• Microsoft Certified Gold Partner
• Twice winners of DTI award for innovation
• Founders managed worlds largest mobile
  deployment
• Combined 80 years experience in mobility
  projects
• Committed to ecosystem model
• Strong relationships with major hardware vendors
• Delivering excellence in mobility
• Partner Portal Channel Model

3
4
Agenda

• Who we are
• What we do
• Benefits

4
5
What we do
mprodigy a modular software suite enabling
Mobile Enterprise Management

• Focused
• Line-of-business, mission-critical environments
• Specifically Designed
• scalable, multi-vendor, international large-scale
  deployments
• Optimised
• GPRS also WLAN/LAN
• Helpdesk-centric
• easy to use
• No device intervention
• Supports
• ITIL Process Maturity Framework (PMF)
• Comprehensive Management Data
• total control of mobile infrastructure 24/7
• Enterprise Management
• mobile project lifecycle

5
6
What we do - The Mobile Project Lifecycle

• Strategy and Planning
• Controlled Rollout
• Operational Excellence
• Business Intelligence
• Informed Decision Making
• Continuous Improvement
• Future-proofing

7
mprodigy standard

• Device Management
• Devices maintained /updated remotely
• GPRS, WiFi and Ethernet networks
• Diagnose/problem solve
• file retrieval, full audit log retrieval, remote
  program execution or remote device reboot.
• Automatic updates
• applications, drivers, network and device
  configuration
• Deployment profiles
• single device, group, enterprise- wide
• Troubleshooting and training
• remote viewer and remote control
• Remote wipe
• lost or stolen devices
• Device lockdown
• device kiosk

• Asset Management
• Detailed asset register
• Monitor details on device profiles
• Tracking by location, usage, operational status /
  performance
• Improve management of repair loop

7
8
mprodigy professional

• Supplier Management
• Monitor Service Level Agreements
• collect key performance data
• Network, device and system level management
• Reports configurable
• overview or detailed data analysis
• Support for helpdesk activities
• comprehensive management of support incidents

8
9
mprodigy option Application Monitoring

• Application Monitoring
• Process level view
• actual use of mobile devices
• enactment of mobile processes
• Management reports
• flexible and easy to use
• Monitor new applications in operation
• Identify user resistance
• to new processes
• additional training
• Ongoing change management program
• application tracking
• application enhancement

9
10
mprodigy option Communication API

• Communication API
• Cost-effective, reliable communications link
• between mobile devices and back office servers
• Store-and-forward two-way messaging
• GPRS, wireless LAN and Ethernet networks
• Seamless switching between available networks
• no user intervention

Using the mprodigy comms API, companies can
build their mobile applications on a tried and
tested platform, to budget and timescales,
allowing developers to focus on the most
important aspect of the applications - their
usability. Stuart Griffin, MMCC
10
11
Agenda

• Who we are
• What we do
• Benefits

11
12
Reseller Benefits

• Flexibility of offerings
• Managed/Hosted Service Capability
• Mobile Solution Expertise
• Mobile Lifecycle Management
• Increased Potential for Future Sales
• Incremental revenue streams
• Differentiate Your Company from Your Competition
• Added value propositions
• Fast ROI
• Low Cost of Delivery

13
Benefits to Managed Service or Helpdesk Providers

• Keep the enterprise running
• Diagnose and resolve problems on devices
• Automatic updates to applications, drivers,
  networks and device configuration
• Keep devices in a known state
• Remote wipe for lost or stolen devices
• Increase operational efficiencies
• Track device location, usage, operational status,
  and performance
• Reduce buffer stock
• Monitor assets on devices including hardware,
  SIMs, software and firmware
• Support for helpdesk activities providing
  detailed analysis of break/fix loops
• Multi-vendor device support
• Provide business intelligence
• Network, device and system level management
  information
• KPI reporting with drilldown for detailed data
  analysis
• Scalability
• Small to large scale software and device rollouts

13
14
Benefits to Your Customers

• Improved visibility of asset performance leading
  to
• Better customer satisfaction
• Any existing estate can also be brought under
  control
• Enhanced mobile worker productivity
• Instant access to comprehensive service desk
  information
• Fast, efficient customer service
• Value delivered at each stage of the mobile
  lifecycle
• A best of breed solution

14
15
mprodigy Mobile Lifecycle Management Midwich
Mobility Event

• For more information please visit the B2M
  Solutions Stand