Title: New York Stock Exchange
1New York Stock Exchange
June 10, 2004
2Agenda
- Customer service Market data administration
- Deidre Quinn
- New Information Products
- Mark Schaedel
3New York Stock Exchange
Presented by Deidre Quinn June 10, 2004
4Customer Satisfaction
Accurate Invoicing
Fast Access to Products
People Systems Policies
Rapid Problem Resolution
Usable Information
5Information Flow
User
Contract
Contract
Vendor
NYSE
Setup and Approval
6Information Flow
User
Contract Invoice/Payment
Contract
Vendor
NYSE
Setup and Approval Reporting
7Data Feed Request Website January 2000
Accurate Invoicing
Fast Access to Products
Time-to-market -- 3 months to 3 weeks
STP of account information
People Systems Policies
Rapid Problem Resolution
Usable Information
Vendor access to info. detail
Account manager access to info. detail
Upcoming Online Exhibit A wizard
Data Feed Status
8Prior Approval Website August 2003
Accurate Invoicing
Fast Access to Products
Time-to-market -- 3 months to 3 weeks
STP of account information
Time-to-market for -- 2 days to 7 minutes
STP of account information
People Systems Policies
Rapid Problem Resolution
Usable Information
Vendor access to info. detail
Account manager access to info. detail
Vendor access to info. detail
Vendor access to info. detail
9Prior Approval Website August 2003
10Prior Approval Website August 2003
Accurate Invoicing
Fast Access to Products
Time-to-market -- 3 months to 3 weeks
STP of account information
Time-to-market for -- 2 days to 7 minutes
STP of account information
People Systems Policies
Rapid Problem Resolution
Usable Information
Vendor access to info. detail
Account manager access to info. detail
Vendor access to info. detail
Vendor access to info. detail
Upcoming Subscriber extranet
11Vendor Reporting Website/VRXML
Accurate Invoicing
Fast Access to Products
Time-to-market -- 3 months to 3 weeks
STP of account information
Time-to-market for -- 2 days to 7 minutes
STP of account information
Inventory based reporting
Reporting error recognition
People Systems Policies
Rapid Problem Resolution
Usable Information
Vendor access to info. detail
Account manager access to info. detail
Vendor access to info. detail
Vendor access to info. detail
Complete reporting history
Complete reporting history
12VRXML
- Developed by NYSE
- Managed by FISD as an industry standard
- Used by exchanges, vendors and users
- Adoption continues but is slower than expected
- Programming required by vendors
- Reconciliation required prior to initial use for
NYSE
13Vendor Reporting Website/VRXML
Accurate Invoicing
Fast Access to Products
Time-to-market -- 3 months to 3 weeks
STP of account information
Time-to-market for -- 2 days to 7 minutes
STP of account information
Inventory based reporting
Reporting error recognition
People Systems Policies
Rapid Problem Resolution
Usable Information
Vendor access to info. detail
Account manager access to info. detail
Vendor access to info. detail
Vendor access to info. detail
Complete reporting history
Complete reporting history
Upcoming Electronic invoices, credit card
payment
14Customer Service Website June 2002
Accurate Invoicing
Fast Access to Products
Time-to-market -- 3 months to 3 weeks
STP of account information
Time-to-market for -- 2 days to 7 minutes
STP of account information
Inventory based reporting
Reporting error recognition
People Systems Policies
Rapid Problem Resolution
Usable Information
Vendor access to info. detail
Account manager access to info. detail
Vendor access to info. detail
Vendor access to info. detail
Complete reporting history
Complete reporting history
Electronic access to information by all parties
All parties have access to correspondence
Upcoming Reduce the number of inquiries
15Future Direction
- Continue customer service enhancements
- Credit card billing
- Electronic invoicing
- Subscriber extranet
- Ensure compliance with administrative policies
- Unauthorized subscribers
- Delinquent reporting
- Entitlement reports
- Non-payment
16Operations Questions
- MISU
- Billable internal device policy
- Usage Capping of professionals
17New York Stock Exchange
Presented by Mark Schaedel June 10, 2004
18NYSE Information Products
Real-time Datafeeds
End of Day/Historical
- NYSE OpenBook TM
- LiquidityQuote TM
- MDX
- TAQ - Daily TAQ (FTP), Monthly TAQ (DVD)
- OpenBook Replay
- Corporate Actions
- Closing Prices
- Short Interest
- Volume Recap
- MDX Replay
- Reference Data
- Master File
- Post Locations
19NYSE OpenBookTM
- Launched in January 2002
- Aggregate limit order interest at every price
point - 67 vendors / 2200 firms
- Refresh Methodology
20NYSE OpenBook in real-time
- Slated for late 3rd Qtr
- Will be launched in parallel with current
product - No plans to sunset current 5-second product
- Requires SFTI Connection gt T1
21NYSE OpenBook in real-time
Projected
22NYSE LiquidityQuote (NYLQ)
LiquidityQuote is a firm quote which includes the
size at the Best Quote, Limit Order Book interest
(shown here), interest from the trading floor,
and the principal interest of the Specialist.
- Launched June 2003 Dow 28
- 6 ETFs added 2004
- Packaged with OpenBook
- Real-time, firm
- Inclusive of Best Quote Size, Book, Crowd and
Specialist interest - Pilot Continues
-
23NYSE Broker Volume
- Launched 4th Qtr 2002
- T1 and monthly rankings of
- executed volume by entering firm
- Available through NYSE's website as
- a finished report or as raw database
- Reports can be created for a stock,
- index, custom grouping or sector
24Market Data Xpress (MDX)
- Components
- Pre-Opening Indications
- MOC Imbalances
- Delays/Halts
- Xpress Quotes
- Description
- Real-time datafeed launched in 1999 to support
the Institutional Xpress initiative. - No fees, available via direct CAP connection
- FIX formatted messages
25NYSE Alerts
- Vendor Redistribution
- Web Service Alerts
- Common PDP Format
- MOC Imbalances
- Pre-Opening Indications
- Halts/Delays
- Collars/Circuit Breakers
26NYSE Best Quote
- NYSE Quote Feed in PDP Format
- Synchronized with OpenBook/NYLQ
- Timestamps/Milliseconds
- Xpress Indicators
27Other Initiatives
- NYSE Trade Feed
- Openings and Closings
- Intraday Broker Volume
- MDDL adoption
- Web Services