Siemens Business Services

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Siemens Business Services
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Market and Competition
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E-Business market The Gartner Group view
Market andCompetition Facts and
Figures Corporate Strategy Our
Customers Operational Excellence Our Values
_at_
1990-1996
1998
2000
2002
2004
2006
2008
2010
Source Gartner Group
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E-Business market development
Market andCompetition Facts and
Figures Corporate Strategy Our
Customers Operational Excellence Our Values
General Trends and Changes

• E-Business is a key issue for most organizations
• E-Business seen from an integrative point of view
  (cross the whole company, cross all channels)

2nd wave of E-Business

• Project focus lies on Enable Integrate as
  well as on Inside and Buy-Side
• Investments valued and linked to economic
  objectives (e.g., RoI)

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Facts and Figures
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(No Transcript)
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Siemens Business Services A Siemens company
within the I and C segment
Financing and Real Estate
Market andCompetition Facts and
Figures Corporate Strategy Our
Customers Operational Excellence Our Values
Automation and Control
Transpor-tation
Medical Lighting
I and C
Power
AD
SFS
PG
TS
ICNetworks
Med
IS
PTD
Osram
ICMobile
SRE
SV
TS
SD
SBS
SBT
AT
Legally independent units
Siemens groups
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The Siemens Vision
Siemens I and C is the only company to offer
complete solutions!
Electronic Business
Internet
SBS
ICN
Mobility
Solutions and services for electronic and mobile
business
Products, solutions and services for the
next generation Internet
ICM
Mobile and fixed devices for voice, data and
video applications, mobile networks
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Siemens Business Services market positions
Belgium
Market andCompetition Facts and
Figures Corporate Strategy Our
Customers Operational Excellence Our Values
1. IBM Global Services 3.8
2. Cap Gem EY 2.2
3. SBS 2.1
4. Atos 1.0
5. HP/ Compaq 1.0
FY 2000 pro forma sales, EUR bill.
estimated
Sources Company reporting, PAC
HP / Compaq merger Pro-forma market positioning
2000
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Siemens Business Services - Worldwide presence
Norway
Market andCompetition Facts and
Figures Corporate Strategy Our
Customers Operational Excellence Our Values
Sweden
Denmark
CIS Russia
Finland
Germany
Poland
Netherlands
Czech Rep.
Ireland
China
Austria
Great Britain
Canada USA
Hungary
Belgium
France
Portugal
Spain
Turkey
Morocco
Singapore
India
Switzerland
Italy
Brazil
Australia
South Africa
Argentina
Legal Entity
Business Unit
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Siemens Business Services offers solutions and
services across the complete value chain
Market andCompetition Facts and
Figures Corporate Strategy Our
Customers Operational Excellence Our Values
SBS
McKinsey
AT Kearney
EDS
Gemini
Cap Gemini EY
KPMG, DC, PWC
Accenture
CSC
CSC
IBM Global Services
Getronics
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Siemens Business Services is preparing its
customers for mobile business Examples
mobile commerce
mobile communication

• BidsBytes, Mobile Auctioning
• Sienema, Ticketing, ReservationPayment
• SiePay, Micropayment _at_ Vending Machines

• Xpressions, Unified Mail

Market andCompetition Facts and
Figures Corporate Strategy Our
Customers Operational Excellence Our Values
mobile banking

• Bank of Ireland, WAP banking solution
• Telekom Italia Mobile, WAP banking
• Raiffeisen Austria, WAP banking

mobile travel management

• Solutions combining pre-trip, on-trip and
  post-trip services

mobile entertainment
mobile office

• SieRace, Horse Race Bets
• SieQuest, Trivial Pursuit

• SieDir, WAP-based Corporate Directory
• Time Management, WAP-based accounting

mobile info-services

• SieFind, Restaurant Finder
• Healthcare Emergency Support System, WAP
  application to support medical staff and first
  aid operators manage healthcare emergencies

mobile services

• SieSec, Personal Security System (GSMGPS)
• SieMon, Video Surveillance

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Corporate Strategy
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In order to strengthen the global business
perspective, three Global Business Units have
been formed
Solution Business (SOL)
Market andCompetition Facts and
Figures Corporate Strategy Our
Customers Operational Excellence Our Values
Consult /Design /Build
Operation Related Services (ORS)
Operate
Maintain
Product Related Services (PRS)
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Siemens Business Services is managed through a
balanced matrix organization ...
Regions and Countries have local business
responsibility.
Market andCompetition Facts and
Figures Corporate Strategy Our
Customers Operational Excellence Our Values

• The Global Business Units (GBUs) have
• global business responsibility.
• Solution Business (SOL)
• Operation Related Services (ORS)
• Product Related Services (PRS).

The Siemens Group (SG) is a Global Sales Unit
(GSU).
to optimise synergies across the main business
dimensions.
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Solution Business Key facts
Consult
Design
Build
Operate
Maintain
Market andCompetition Facts and
Figures Corporate Strategy Our
Customers Operational Excellence Our Values
Business scope Strong SAP partner and active in
all electronic business areas Markets Serving
all major industries with a strong position in
manufacturing Financials Revenue EUR 2,100
bill. FY 2001 Employees 10,500 Market
size EUR 250 bill.
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Operation Related Services Key facts
Consult
Design
Build
Operate
Maintain
Market andCompetition Facts and
Figures Corporate Strategy Our
Customers Operational Excellence Our Values
Business scope IC Outsourcing Financials
Revenue EUR 2,850 (47 of SBS revenue) FY 2001
Employees 12,702 Strategy ORS business _at_ SBS
is large and profitable. 57 of ORS business is
to Siemens groups. Focus on Large Mittelstand
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Our Customers
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Siemens Business Services Belgium Some of our
customers ...
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Siemens Business Services Belgium Some of our
customers ...
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Siemens Business Services Belgium Some of our
customers ...
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Our Values
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Building Tomorrow Together
Market andCompetition Facts and
Figures Corporate Strategy Our
Customers Operational Excellence Our Values
At the core of our value system is the
Quality of Trust
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Our Corporate Values
Market andCompetition Facts and
Figures Corporate Strategy Our
Customers Operational Excellence Our Values